About us
Business highlights
33 years of trusted experience
Accepted payment methods
Reviews
3.69 Reviews
Showing 1-9 of 9 reviews
Rich G.
09/2022
pool cleaners
+ -1 moreKeep an eye on the work being done every hour and have them do it correctly. Very poor communication if any within the departments in the company. From the people who answer the phones to the workers especially. We had a liner installed, new steps, and new light. Was suppose to get a call when the workers would show up, but no, they showed up with no notice. They asked if they could drink beer around 4pm, I said I guess so, and they worked til 9 in the dark. I guess that's why the liner was installed crooked. They also have no communication with what the electrician will and won't do so be prepared with your own or do it yourself. The manager gave us a hard time when we expressed our disappointment with the crooked liner and the owner eventually came by and they did redo it. Our "new" LED light just burned out so it only lasted a year. We've left messages about the light but no response.
Description of Work: New Pool Liner, steps and new pool light.
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$4,000
Response from JOHN JOSEPH CUSTOM POOLS
C.K. C.
08/2015
pool cleaners
+ -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
kathy L.
10/2013
pool cleaners
+ -1 moreAsk for requote in writing because we made some adjustments, he sent revised quote that was still wrong. Set up a start date, never confirmed, no follow up to see why we didn't send in our deposit on the incorrect quote.
Description of Work: No work date confirmed, no follow up. Nothing
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$8,000
iris W.
06/2013
pool cleaners
+ -1 morePlease see above.
Description of Work: Repair a broken return line. This is a 3 yr old pool. End of last season while closing I asked the serviceman to take a look at the salt generator. He told me specifically ask for him to open and he would check it then. He showed up extremely late, rushed through the job, then told me I have to call the company for further work (and of course more money). About 2 wks later after calling company, same service guy showed up, @ $225 / hr pressure tested the line (which I already knew was broken) in about 20 min. He then told me it would cost $125/hr to find the leak (by banging a rod into the ground, he did not have electronic equipment) & repair. Also had problems with construction pavers. I called the company many times. The worker quoted me a reasonable price. Since that particular day, I never heard from him or the company in reference to that work. They need to be notified that money tree is really a money twig.
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$225
Randi S.
05/2013
pool cleaners
+ -1 moreWorkers didn't grade pavers/patio properly, which created flooding in basement. While the company tried to respond to the problem by doing make-shift repairs to the basement, they didn't pull up pavers to grade properly - so we had multiple floods before the additional drywell and french drain were installed. Overall I felt they tried to work with me on it and they do provide various landscaping services, so it's one stop shopping...but the grading issue was really a problem.
Description of Work: Installed pool and pavers
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$1,500
Edwin B.
05/2013
pool cleaners
+ -1 moreunknown
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Yes, I recommend this pro
jodey E.
06/2011
pool cleaners
+ -1 moreOverall I would have like my pool vacuumed but he was honest about not being able to because the water was not clear. So I guess it went well.
Description of Work: Called company to vacuum inground swimming pool. They did call back and were very nice on the phone. He did show up to do the work as scheduled. However, he did not do anything because he said the pool water was not clear, and he was not able to see bottom of pool. When asked how to clear up water he suggested putting in more shock. He was very nice and honest. He said he culd vacuum but without seeing bottom he felt that he would be wasting my money.
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Yes, I recommend this pro
Dana D.
08/2008
pool cleaners
+ -1 moreIt was excellent overall. They were very good and I would recommend them to anyone.
Description of Work: They installed an in-ground patio and installed pavers and also landscaped. They installed a hot tub and a waterfall.
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Yes, I recommend this pro
$85,000
03/2006
pool cleaners
+ -1 moreI WOULD CERTAINLY RECOMMEND MY LOCAL POOL SERVICE TO ANYONE. THERE WAS A HUGE PRICE DIFFERENCE IN THE RETAINING WALL TO INSTALL THE POOL, BUT THAT NOT JOSEPH'S FAULT. OVERALL THEY DO WHAT THEY ARE SUPPOSED TO DO.
Description of Work: JOHN JOSEPH COMES TO OPEN AND CLOSE MY POOL. THEY TAKE OFF THE TOP TO OPEN THE POOL, ADD ALL THE CHEMICALS, THEN VACUUM. TO CLOSE THEY PUT THE TOP OVER, ADD THE CHEMICALS, THEN PUT THE TOP AND FILTER UP.
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Yes, I recommend this pro
$220
Contact information
919 W Jericho Tpke, Smithtown, NY 11787
www.jjspools.comService hours
Sunday:
ClosedMonday:
9:00 AM - 5:00 AMTuesday:
9:00 AM - 5:00 AMWednesday:
9:00 AM - 5:00 AMThursday:
9:00 AM - 5:00 AMFriday:
9:00 AM - 5:00 AMSaturday:
ClosedLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
JOHN JOSEPH CUSTOM POOLS is currently rated 3.6 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 AM
Tuesday: 9:00 AM - 5:00 AM
Wednesday: 9:00 AM - 5:00 AM
Thursday: 9:00 AM - 5:00 AM
Friday: 9:00 AM - 5:00 AM
Saturday: Closed
JOHN JOSEPH CUSTOM POOLS accepts the following forms of payment: American Express,MasterCard,Visa
No, JOHN JOSEPH CUSTOM POOLS does not offer free project estimates.
No, JOHN JOSEPH CUSTOM POOLS does not offer eco-friendly accreditations.
No, JOHN JOSEPH CUSTOM POOLS does not offer a senior discount.
No, JOHN JOSEPH CUSTOM POOLS does not offer emergency services.
No, JOHN JOSEPH CUSTOM POOLS does not offer warranties.
Contact information
919 W Jericho Tpke, Smithtown, NY 11787
www.jjspools.comService hours
Sunday:
ClosedMonday:
9:00 AM - 5:00 AMTuesday:
9:00 AM - 5:00 AMWednesday:
9:00 AM - 5:00 AMThursday:
9:00 AM - 5:00 AMFriday:
9:00 AM - 5:00 AMSaturday:
Closed