Universe Home Services

Called the Universe # stated my purpose of the call. Very nice lady made an appt..The repairman came the day and time I was Told.He checked the appliance and needed to order the panel. I was called when the panel came in and the repairman installed it. No more dirty dishes. The experience was very nice. No fuss, no bother.

They fixed a heating element in it which was broken. They service was very outstanding. I would rate them highly. I would use them again in the future if needed.

The whole process can take 6-8 weeks. The first step was getting National Grid to run the gas line from the street to home. Universe then had (2) service men install the line into the basement. They were excellent (Mel and his partner) Once the town provided all the Permits the final work took place. They arrived on time removed the old boiler/oil tank. The new equipment was in place in no time. A one day install The work was done in a clean manner.Once National Grid Everything the boiler that day we had heat/hot water. Everything went excellent. The Universe Crew were respectful and courteous. We could not of asked for things to go better.

They arrived on time, were very courteous and did a good job. On the day of the repair, my wife had called me at work for help with a question. The repairman was happy to discuss the work with me on the phone and the service proceeded in a way that should be described as professional and expedient from there. The price included replacement of the terminal block, connection of a cable to plug into a receptacle that an electrician installed earlier and requisite testing. This was definitely a positive experience and a company worth consideration from other folks in the area.

They are very good and we are happy with them. They were flawless. I called them and they came on time. They were very efficient. They had to order a part and they ordered it. The price was fair as I looked it up online. I liked that I got an Angie's List discount. The coupon was actually expired but they let me have it anyway. The guy told me how to do it myself the next time. It was a computer type part in the refrigerator.

They arrived on time, were personable and helpful.

It went as outlined above. I would definitely use them again.

This was just an estimate but I still have to give them very high marks. Universe's estimator, Larry, was at our house within 90 minutes of my calling. That was astonishing. He did an extremely comprehensive inspection and in fact educated me about the requirements for our house. Top quality customer service. We ultimately did not go ahead with the work, but I found Universe very professional and would feel comfortable calling them in the future.

They were very good and fantastic. They were on Angie's List. I've called them in the past to repair a washer and a dryer. I was going to pick somebody else and I just happened to have an Angie's List book on my dining room table. I opened the book up and realized I had used these people to repair a washer and dryer in the past so I called them. I was very happy with them. I didn't compare price with anybody but I'm sure it was fair. We used to call them with the old furnace when we had a problem and they would come in and repair the old furnace. This time it was under four feet of water so there was nothing they could do for it.

Serviceman was very professional. He was obviously well acquainted with the model and treated me with respect. I was not charged for a return service call for the burner installation.

They were prompt, courteous and honest. They were able to repair the unit the same day as their serviceman was prepared and the truck had the required parts. Obviously, they know what they are doing, it takes experience to anticipate a problem before they know what the problem is. I would highly recommend their services.

He was here for about 10 minutes and said what it was, he asked if I wanted the new defrost system. It was $90 for the service charge, gave him $100. I looked online and another place told me to check the thermostat for the freezer and that did the job. It cost me $27 when they want to charge me $450. I called up a few days later and told them what I ended up doing.

They are very professional, nice people, and came right away. They are knowledgeable and they responded quickly. They did the job and it worked. He went to go and check on something but he came back again and he did everything you would want somebody to do. I would recommend them.

I definitely recommend them. I have service contract with me for the air conditioning and heating unit. They also installed a water heater for me. They are very good. I use them a lot. They have also repaired many of the appliances. I can only say good things about them. They are reliable. In the middle of winter I had some problem with the furnace and they came in the weekend and took care of it. That was very good of them. Other companies do not come out on weekends and you can freeze to death. Their price is reasonable. I will continue to use them in the future.

I used them about six months ago. They were very good. I liked their punctuality and professionalism. They were punctual to return calls. The price of the quote seemed reasonable for the cost of the parts and their labor. It was a fair price.

Overall, the experience was very positive. There was a little hiccup in the service date, however. I had called because our airconditioning went on the blitz during a heat wave that wasn't letting up. They gave me a Friday date and time. When the date and time passed, I called (now Friday afternoon), and said "Where are they?" The gal said she had us down for a completely different date, almost a week away. I told her that couldn't be right because we were on vacation during that time, so I would never have booked it for that date. Without a single hesitation, she rebooked me for the next available date, which was perfectly doable. And during this whole conversation, even though I was getting a little panicky, she was extremely professional, and I felt well taken care of the whole time. I would highly recommend this company.

Universe arrived on time, checked out the a/c unit outside and up in the attic. All went well. Very pleasant worker, went to work right away but did not rush through the inspection. Very happy with the job they did and I will use the again. Even the receptionist on the phone was very pleasant and helpful.

Condenser stopped running called Universe. Tech came out Ralphie checked freon and checked power to the unit. He then went up to where the air handler was located. He then told me that the primary and secondary drain pans were filled with water and that the float was up and shut down the condenser. He then stated that the secondary pan did not have any type of draining ability so for it to not do what had happened shutting down the system it needed to have a draining system installed. He then stated that the float was just sitting in the pan and broken off of the drain connection. The tech Ralphie was excellent and new exactly what he was doing and was correct in is diagnosis of the problem. The issue i have is that i feel for the amount of work done and time spent the cost was not justified. In addition, when i first called for service i was given a three hour window in which the tech was going to come. After three hours no tech. I then called Universe i was told that i was in the system but for whatever reason not on the board for service. I was then given another three hour window in the same day. Five minutes after the three hours had gone by i receive a call that the tech was on his way. One hour later the tech arrived. My problem is with the punctuality. I understand that it is hard to determine how long each job will take however, the main office should monitor the progress of there techs so that communication with the people that are waiting for service can be informed of what is happening. It is very frustrating waiting for three hours not knowing if someone is going to show. Better communication is needed. I stated that i would not used them but there also should an undecided at this time button to check. I called them only because i want to give the my business to the local businesses but if there is a next time i will shop around.

I felt as though I paid for very little service. The technician walked into the house, listened to the refrigerator for 30 seconds and made his assessment. His estimate for repair was high and I got to pay $90.00 for the experience.

I called Universe and asked them about my moms washer machine that was making "loud" noises and 'shaking" alot. The woman that answered the phone was very nice and helpful. I told her that i would be going back to MD in a few days and could they "fit" me in their schedule. They were very accommodating and got us in 2 days later. They said they would be there between and 3 pm and 6pm. "Mike" got there approx 4-4:30pm. He was pleasant and professional. He came in and went through the whole machine with a fine tooth comb to diagnosis the problem. He found that the problem was simple and quickly took care of it. I like that fact that he didnt try to make "extra money" by adding problems that werent there. Because we had no clue what was wrong with it. Mike was honest and professional. He was great. I would definately use Universe again. They wont rip you off.

I was 100% satisfied with this company and would recommend them without reservation.

I had no contract with Universe. They said they could be there in 2 hours on a Saturday. They were there in 40 minutes. The repair man told me the valve had to be replaced. They did not have on the truck but could be back Monday. They called Monday, the price was as given and they even gave me a pro-rated contract which saved me $100 dollars plus the $25 dollars off from Angie's List. I would recommend this company to my friends.

We had continuous water leaking from the bottom of our Sub-Zero refrigerator. I called Universe in the morning and they were very responsive. The techinican was at my house as promised between 1p.m.-3p.m. The issue was diagnosed immediately. The technician needed to order a drain line heater part which would be installed the next day. I recieved a call the next day to install the ordered part. The technician arrived as the time I was told, and the ordered part was installed. We were very impressed with Universe. They were very punctual and courteous. I would call Universe for any other needs and recommend them.

The service tech was actually early , that made me happy. He saw the problem right away and repaired it fast. The washer is on the second load now and working great Thanks

They were great. After he left it wasn't aligned properly, so he came right back and fixed it. It was a difficult job and he did a wonderful job.