Roland J Down Service Experts

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

Roland J Down Service Experts Heating and Air Conditioning was established with the understanding of providing customers with the most excellent heating and cooling practices in the industry.

Business highlights

73 years of trusted experience
Emergency Services Offered

Services we offer

Air conditioning, indoor air quality, duct cleaning, attic insulation, green solutions & water heaters.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Our Recent Projects


Photos of past projects

Reviews

4.5321 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
13%
3
5%
2
3%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.2
professionalism
4.6
responsiveness
4.7
punctuality
4.7

Filter reviews by category

Showing 276-300 of 321 reviews

Ruth H.
11/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They service our furnace. I see no areas of improvement.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We appreciate your business!

Mary S.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Serviced my furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We appreciate your business!

Rick H.
08/2015
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
unknown
Description of Work: They came to fix my hot water heater that had stopped working. It was repaired promptly and I was advised that I will be needing a new water heater soon since it's about 10 years old. They have been checking my heating and A/C every year now for about 6 years. I have always found them to be professional and prompt.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Roland J Down Service Experts
Thank you for taking the time to share your review. We appreciate your business!

Lawrence R.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
They are very good and reliable.
Description of Work: Service our heating and A/C unit
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Roland J Down Service Experts and we appreciate your business!

JOSEPH P.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: serviced my furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12

Response from Roland J Down Service Experts
Thank you for taking the time to share your review. We appreciate your business!

Bruce R.
07/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: boiler maintenance. You never know, of course, whether one service is better than another, whether more could have been done, or what you're really paying for. But when you're on their mailing list, you get decent service from DAB at what I believe is a very reasonable price.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$50

Response from Roland J Down Service Experts
Thank you for taking the time to share your review. We appreciate your business!

David C.
07/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5

Response from Roland J Down Service Experts
Thank you for taking the time to share your review. We appreciate your business!

David P.
07/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: They repaired my air conditioning unit .... I have used them it the past and have always been very happy with their work and professionalism

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Response from Roland J Down Service Experts
Thank you for taking the time to share your review. We appreciate your business!

Mary R.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Seasonal inspection of furnace and A.C. All the service providers discussed all issues with me and gave good explanations when necessary. |

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to share your review. We appreciate your business!

Donald H.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I've been fighting with slow running drains in my bathroom for several years, just pouring in drain cleaner when they got too slow, which helped for a while, but had to repeat every few months. |Just completed a bathroom remodel, including new traps, and had the contractor try to snake the drain lines. No success. |Service Experts had put in a new boiler for me, and I had a service contract from them for the new boiler, that includes plumbing service. So I decided to call them to resolve the drain issues. |Called for appointment, the evening of May 25, was offered immediate service, but I made appointment for May 28 between 10am and Noon. Patrick arrived a 11:15, assessed my bathroom drains, which hardly moved at all. First attacked the bathroom sink with a plunger, managed to push the clog thru to the main stack, and now that one flows great. |The tub drain was more difficult, after opening line, found grout residue had built up on the original clog, further blocking the flow. Seems contractor was rinsing his grouting sponge in the tub rather than using a bucket of water, making my drain problem worse. So Patrick snaked the drain with his powered snake, reassembled drain and tested, and repeated 2 more times, finally managing to break thru the clog and restoring free flow to the drain. Completed the entire process in less than 2 hours. Price was reasonable considering the work done. I am completely satisfied and I will call Service Experts again for future plumbing (and heating) issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$263

Response from Roland J Down Service Experts
Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post.

Wesley T.
05/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Installed a new furnace and A/C. Installation was scheduled quickly and was completed earlier than anticipated. They cleaned up nicely and were very polite, efficient and capable.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,300

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Roland J Down Service Experts and appreciate your business!

LONNIE C.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We've had DA Bennett service our AC and furnace for many years. They are quite good, very reliable, and have excellent techs come to our home. They explain what they are doing and answer our questions clearly. We have had little trouble with either our heating or cooling with their service. And one time when we needed a follow-up call, they were there immediately, and provided us the necessary repair. We can recommend them highly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Roland J Down Service Experts
Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post.

Linda D.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to write this review.

maureen R.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cleaned furnace

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to share your review. We appreciate your business!

Holger L.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I have used Service Experts for many years. I have had a Preventive Maintenance program with them and therefore have not run into any unexpected problems.Whenever I had a problem, service was prompt and the repairs were performed on schedule and at the quoted price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to share your review. We appreciate your business!

ED P.
04/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Provided a new central Lennox Elite Series X16 36000 BTU air conditioner, Signature SLP98V Lennox 90,000 BTU gas furnace and iComfort WiFi thermostat, the removal of old furnace and central air conditioner, installation of new equipment and installation of manual dampers on all my feeder pipes. Also included in the price is the first years tune-up for on both the air conditioner and furnace. The service technicians that did the on-site work were thorough, friendly, informative, professional and completed the work in the estimated time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,220

Response from Roland J Down Service Experts
Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post.

Roseanne O.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Have used them for years---annual furnace check-up; they're great!!!!!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!

Philip A.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: ANNUAL SERVICE FOR HEATING PLANT. ON TIME, PROFESSIONAL, VERY SATISFACTORY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to share your review. We appreciate your business!

Laurie Ann S.
03/2015
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
unknown
Description of Work: I sign up for a yearly contract with them to come twice a year to check out my air conditioning and furnace units. They are professional and always on time. They installed a hot water heater for me as well. I have no complaints about them as well. I would recommend them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to share your review. We appreciate your business!

Mary L.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Furnace Maintanance yearly cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!

Kelly P.
03/2015
4.0
heating & air conditioning/hvac
  + -1 more
Went Very Well
Description of Work: Did a tune up on heating unit

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!

Peter B.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Serviced central air and heating system (they installed both previously). Cost was part of maintenance plan for both units.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!

Denise D.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I am a regular customer of Rlaond J. Down. they clean and service my heater every year or when needed. Very great group of people.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!

Louise D.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Roland J Down Service Experts
Thank you for taking the time to share your review. We appreciate your business!

robert H.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
Went as expected
Description of Work: Furnace cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to share your review. We appreciate your business!

Contact information

13 Airport Rd, Scotia, NY 12302

https://www.rolandjdown.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Wells and Pumps,
Insulation

FAQ

Roland J Down Service Experts is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Roland J Down Service Experts accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Roland J Down Service Experts offers free project estimates.
No, Roland J Down Service Experts does not offer eco-friendly accreditations.
No, Roland J Down Service Experts does not offer a senior discount.
Yes, Roland J Down Service Experts offers emergency services.
Yes, Roland J Down Service Experts offers warranties.
Roland J Down Service Experts offers the following services: Air conditioning, indoor air quality, duct cleaning, attic insulation, green solutions & water heaters.

Contact information

13 Airport Rd, Scotia, NY 12302

https://www.rolandjdown.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day