Roland J Down Service Experts

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

Roland J Down Service Experts Heating and Air Conditioning was established with the understanding of providing customers with the most excellent heating and cooling practices in the industry.

Business highlights

72 years of trusted experience
Emergency Services Offered

Services we offer

Air conditioning, indoor air quality, duct cleaning, attic insulation, green solutions & water heaters.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Our Recent Projects


Photos of past projects

Reviews

4.5321 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
13%
3
5%
2
3%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.2
professionalism
4.6
responsiveness
4.7
punctuality
4.7

Filter reviews by category

Showing 251-275 of 321 reviews

Gail O.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They did a check on the heating/cooling system as part of a yearly contract. We have been using their service for several years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Roland J Down Service Experts
We appreciate you being a loyal customer over the years and thank you for this great review!

DAVID P.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Very well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$178

Response from Roland J Down Service Experts
We appreciate this great review and look forward to continue working with you!

Linda L.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for choosing Roland J. Down Service Experts!

RICHARD H.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checked on my A/C unit, inside and out, and made proper adjustments/notations. It went very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
We are happy that you were satisfied with the team's work and we look forward to working with you again!

Richard H.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for this great review!

Norman S.
05/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Had a furnace annual maintenance check as part of an annual service agreement for both AC and furnace that were originally installed by Roland Down. Nice to have this service especially when there are big problems when Roland Down service really Hops-To to solve problems for its annual service subscribers such as when a thunderstorm fried my AC blower motor control electronics and they had it working the very next day. This particular event was an annual check on the furnace, but on this visit, their tech did not clean up the basement floor. Not a big deal, but surprised that they left a footprint of their service call.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Roland J Down Service Experts
We are happy that the team was able to get you taken care of so quickly and we appreciate you choosing Roland J. Down Service Experts!

Virginia W.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for choosing Roland J. Down Service Experts!

Norman S.
05/2016
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
unknown
Description of Work: I am contracted with with Roland Down for annual inspections and tuneups of furnace and air conditioning. They are professional, punctual and have responded quickly when we had a breakdown of our air conditioner after an electrical storm.
Rating CategoryRating out of 5
Yes, I recommend this pro

Dean J. T.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$13,000

Response from Roland J Down Service Experts
Thank you for choosing us for your heating and cooling needs!

John M.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Installed humidifier, bio-UV light and 5" furnace filter.
Rating CategoryRating out of 5
Yes, I recommend this pro
$400

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We appreciate you giving us the opportunity to service you and your home, and we look forward to continuing to do so.

Holger L.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checked furnace to determine why it did not come on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$78

Response from Roland J Down Service Experts
Thank you for this review! We appreciate your business and look forward to continue working with you!

Clifford W.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for this review! We appreciate your business!

michelle C.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Service call on heat pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We truly appreciate your business and look forward to continue working with you!

Melody G.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: My furnace humidifier was not working properly, which he fixed and he spent the time to go over my furnace and how long it should last before I have to replace it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Roland J Down Service Experts
Thank you for this review! We appreciate your business!

James S.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from Roland J Down Service Experts
Thank you for this review! We appreciate your business!

thomas F.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Annual furnace inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Roland J Down Service Experts
Thank you for taking the time to write this great review. We appreciate your business and look forward to continue working with you!

Larry F.
02/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Service contract, so no cost. Always reliable quality service. I have been using them for over 30 years to service and maintain my heat pumps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to write this great review. We have truly appreciated your business over the years and look forward to continue working with you!

Joe S.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: complete HVAC system replacement plus ultraviolet light sanitizaer andhumidifier

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$9,500

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We appreciate your business and look forward to continue working with you!

Robert C.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We appreciate your business and look forward to continue working with you!

Philip A.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Could not adjust humidity level on touch screen thermostat. Technician performed diagnostics on heating plant and thermostat, found software error on thermostat and reprogrammed same to satisfaction. Also made minor repair to heating plant while in the unit. Company called ahead to let us know when technician would arrive. He was very professional and courteous, answered all our questions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to write this great review. We truly appreciate your business and look forward to continue working with you!

Wayne P.
01/2016
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Technicians who installed the central air conditioning were outstanding. My experience with the sales representative wasn't. It took two months, two phone calls and a visit to their office to get an item that was supposed to come with the A/C. After almost four months, two phone calls and an in-person meeting with the sales rep I still haven't received a second item or an explanation why I haven't received the item.
Rating CategoryRating out of 5

Response from Roland J Down Service Experts
We are committed to providing the highest level of service and would like to hear more about your personal situation. Please email our Customer Relations Specialist at customerservice@ServiceExperts.com or give a call at 972-535-3899. Hopefully, you will give us the opportunity to make this right.

Ali B.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Serviced duck-less heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We appreciate your business and look forward to continue working with you!

Arleen B.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We appreciate your business!

Melody G.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Inspected and Cleaned my furnace, replaced my filter, checked my humidifier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$238

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We appreciate your business!

Atlee B.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They service my HVAC system as needed.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Roland J Down Service Experts
Thank you for taking the time to write this review. We appreciate your business!

Contact information

13 Airport Rd, Scotia, NY 12302

https://www.rolandjdown.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Wells and Pumps,
Insulation

FAQ

Roland J Down Service Experts is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Roland J Down Service Experts accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Roland J Down Service Experts offers free project estimates.
No, Roland J Down Service Experts does not offer eco-friendly accreditations.
No, Roland J Down Service Experts does not offer a senior discount.
Yes, Roland J Down Service Experts offers emergency services.
Yes, Roland J Down Service Experts offers warranties.
Roland J Down Service Experts offers the following services: Air conditioning, indoor air quality, duct cleaning, attic insulation, green solutions & water heaters.

Contact information

13 Airport Rd, Scotia, NY 12302

https://www.rolandjdown.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day