Roland J Down Service Experts

no response

It went well and was satisfactory

I am very happy with them.

Went smoothly with no problems

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EVERYTHING WE'VE EVER HAD THEM FOR HAS BEEN GREAT. I CAN CALL THEM IN THE MIDDLE OF THE NIGHT. THEY'RE GOOD. IF MY HEAT'S OUT IN THE MIDDLE OF THE WINTER THEY COME 24 HOURS A DAY. THEY'RE GOOD SO I WOULD NEVER CHANGE.

HE FOUND A BEATLE IN THE WIRING BOX AND IT WAS FRIED. HE WALKED ME THROUGH EVERYTHING HE WAS DOING. IF HE HAD JUST WENT OUTSIDE AND CAME BACK HE COULD HAVE TOLD ME ANYTHING AND I WOULDN'T HAVE KNOWN ANY BETTER. HE WAS REALLY HONEST WITH ME. HE REMOVED THE BEATLE AND REPLACED SOME WIRES. THE PRICE WAS FAIR.

THEY ARE VERY PROFESSIONAL AND PUNCTUAL. THEY CALL ME AND SAY IT IS TIME FOR MY SERVICE AND SCHEDULE AN APPOINTMENT. THEY PUT STUFF ON THEIR SHOES TO MAKE SURE THEY DON'T TRACK DUST IN. I THINK IT IS A FAIR PRICE.

IT WAS GENERALLY GOOD, I HAVE NO COMPLAINTS. THE MAN-HOURS SPENT ON THE JOB SEEMED REASONABLE FOR THE PRICE THAT I PAID. THEY SEEMED TO BE VERY BUSINESS-LIKE AND COURTEOUS AND WOULD ESPECIALLY ANSWER ANY QUESTIONS I HAD ABOUT THE STATE OF THE FURNACE WITHOUT ACTING LIKE IT WAS BOTHERING THEM TO ANSWER.

THE HOME INSPECTOR FOR OUR FORMER HOUSE HAD SOME ISSUES WITH OUR FURNACE AND A/C SO WE CALLED THEM. THEY CAME THAT VERY SAME AFTERNOON SO WE WERE ABLE TO GET THE PROBLEMS CLEARED UP PRETTY QUICKLY. THEY WERE VERY COURTEOUS, THEY DID THEIR WORK AND WHEN THEY WERE FINISHED, THEY TOOK TIME TO EXPLAIN TO US WHAT THEY HAD DONE. THEY WERE VERY PROFESSIONAL ABOUT THE WHOLE THING.

WE HAVE FOUND THEM TO BE THE MOST RELIABLE OF THE SERVICES THAT WE HAVE USED IN THE PAST. THE QUALITY HAS ALWAYS BEEN FIRST RATE. I THINK THAT THE PRICING MIGHT BE A LITTLE HIGHER THAN AVERAGE BUT IT IS WORTH IT FOR THE QUALITY.

THEY ARE PROFESSIONAL, COURTEOUS AND PROMPT. THEY DO THE JOB AND THEY LEAVE. IN OTHER WORDS, IT DOESN'T TAKE THEM HOURS TO DO THEIR JOB. THEY COME AND DO WHAT THEY NEED TO DO AND GO.

I LIKE THE FACT THAT THEY WILL COME ANYTIME. WE HAVE A CONTRACT WHERE THEY WILL SHOW UP ANYTIME. ONE MORNING, IN THE DEAD OF WINTER, OUR HEAT WENT OUT AT ONE O'CLOCK AND THEY WERE HERE AT TWO O'CLOCK. THEY SENT SOMEONE OUT IMMEDIATELY.

I AM SATISFIED. THEY PROVIDE A GOOD SERVICE, BUT MY ONLY RESERVATION IS WHETHER THE SERVICE IS REALLY REQUIRED EVERY YEAR. THE PEOPLE ARE VERY PROFESSIONAL, COURTEOUS, AND PUNCTUAL. I THINK THE PRICE IS REASONABLE.

THEY WERE PUNCTUAL AND PROFESSIONAL. THE SALES PERSON WAS KNOWLEDGEABLE. THEY CLEANED UP AFTER THEMSELVES. THEY DIDN'T TRACK ANY DIRT THROUGH THE HOUSE. THEY WORE PLASTIC BAGS OVER THEIR SHOES SO THEY DIDN'T TRACK MUD THROUGH THE HOUSE, IT WAS WINTER.

THEY COME ON TIME BUT SOMETIMES I GET DIFFERENT ANSWERS DEPENDING ON WHO I TALK TO. DIFFERENT PEOPLE COME EACH TIME AND THEY RECOMMEND DIFFERENT THINGS THAT I NEED TO HAVE DONE. THEY DO A GOOD JOB. THEY FIX THE PROBLEM IF WE HAVE ONE. THE PRICE IS OK WITH ME.

THEY WERE VERY EFFICIENT. THEY CAME AND DID THE JOB. IT SEEMS TO BE WORKING FINE. IT WAS EASY TO GET A HOLD OF THEM. THEY'RE A LOCAL COMPANY. I FEEL CONFIDENT USING A COMPANY ABOUT THREE BLOCKS AWAY FROM MY HOUSE. THEY CAME AND DID THE JOB AND ALL IS WELL.

THEY HAD TO COME BACK AGAIN AND PUT A FILTER IN THE HUMIDIFIER THAT CAUSED A LEAK BECAUSE THE FILTER WAS PUT IN WRONG. IN AN EMERGENCY SITUATION THEY WERE PROMPT. OVERALL I GIVE THEM A BELOW AVERAGE RATING BECAUSE THEY RUSH TO GET THE JOB DONE AND THEY DON'T TAKE THE TIME TO MAKE SURE WHAT THEY ARE DOING IS RIGHT.