Roland J Down Service Experts

Came out and looked at my hot water heater. They did a good job, but When I asked about the service fee which was $70 he said that if they came out again we would be charged again. I felt the service fee should be waived for a previous customer.

I FELT THE CLEANING HAD TO BE DONE. THEY GAVE ME AN ESTIMATE FIRST AND THEN THEY CAME OVER AND DID THE WORK. THEY WERE NEAT. THEY EXPLAINED TO ME WHAT THEY WERE DOING.

I LIKED THEM VERY MUCH, I HAVE THEM SERVICE MY CENTRAL AIR AND HEATING SYSTEM EVERY YEAR. I'M VERY PLEASED WITH THE SERVICE. I BELIEVE THEY DO A THOROUGH JOB AND THE PRICES ARE VERY REASONABLE.

THEY WEREN'T THE BEST. THEY LEFT A MESS IN MY BACKYARD. I DON'T THINK THAT THEY DID A GREAT JOB BECAUSE A MONTH LATER I WENT BACK TO CHECK MY FILTERS AND THEY WERE CLOGGED.

ONE TIME WHEN I HAD A NEW FURNACE PUT IN THEY SAID THEY WOULD COME BACK TO MAKE SURE IT WAS WORKING PROPERLY AND THEY DIDN'T COME BACK. I HOPE THEY KNOW IT WAS THEIR JOB. AFTER I MAKE AN APPOINTMENT, I HAVE TO WAIT QUITE A WHILE. THEY HAVE A WAITING LIST.

EVERYTHING WAS DONE UP FRONT. THEY GAVE US AN ESTIMATE, THAT THEY STUCK TO. THEY CAME BACK TO DOUBLE CHECK IT AND WE HAD ONE VALVE THAT WAS STUCK, SO THEY FIXED IT AT NO CHARGE. WE'RE VERY HAPPY WITH IT, THEY WERE EXCELLENT.

MY FURNACE AND AIR CONDITIONING OPERATE EFFICIENTLY AND REGULARLY. HAVING THIS REGULAR SERVICE, I BELIEVE, HAS SAVED ME THE HEADACHES OF NOT HAVING HEAT IN THE WINTER OR AIR CONDITIONING IN THE SUMMER. I DON'T HAVE TO CALL THEM; THEY CALL ME AND ARRANGE AN APPOINTMENT WHEN THE TIME HAS COME FOR SERVICES.

I'VE BEEN WITH THAT COMPANY FOR ABOUT THIRTY FIVE YEARS, BACK IN THE DAYS WHEN IT WAS OWNED BY ROLAND J DOWNS. WE'VE BEEN VERY HAPPY WITH THEIR SERVICE OVER THE YEARS SO WE'VE STAYED WITH THEM. THEY'RE RELIABLE AND THEY'RE LARGE SO THEY CAN GENERALLY GET SOMEONE TO US IN A REASONABLE TIME PERIOD.

THE GUY MAY HAVE MADE A MISTAKE WHILE HE WAS HERE. OTHER THAN THAT, I'M SURE THEY'RE WONDERFUL. I FELT LIKE HE WORKED AWFULLY SLOW AND TOOK HIS TIME. HE WAS HERE FOREVER, I FELT LIKE HE TOOK WAY TOO MUCH TIME.

THEY'RE LOCAL. IT'S A FAMILY BASED COMPANY THAT'S GROWN AND THEIR CHILDREN HAVE TAKEN OVER. THEY'RE RELIABLE BECAUSE THEY'RE A LONG STANDING COMMUNITY COMPANY THAT SEEMS TO FOLLOW UP WITH THEIR CLIENTS. THEY KEEP POSTING INFORMATION ON NEW SERVICES AVAILABLE. I FEEL VERY CONFIDENT WHEN THEY COME AND I'VE HAD SEVERAL WORKMEN WHO COME AND SEEM PROFESSIONAL AND CORDIAL. THEY'RE ALWAYS NEAT AND CLEAN UP AFTER THEMSELVES.

IT WAS FINE. WE USE THEM ALL THE TIME. WE'VE HAD THE HOUSE FOR SIX YEARS AND THAT'S ALL WE'VE EVER USED. THEY'RE RELIABLE. WHEN WE CALL THEM, THEY'RE THERE.

IT WAS FAIR. I WASN'T OVERLY THRILLED. THEY DID A GOOD JOB. IT WAS A HUGE EXPENDITURE SO I'M NEVER HAPPY WITH HAVING TO PAY THAT OUT. I THINK IT WAS A FAIR PRICE. WE DID DO SOME PRICE COMPARISON. WE WILL JUST HAVE TO WAIT AND SEE THE LONGEVITY OF THE FURNACE. THEY DO OFFER A PAYMENT PLAN, THAT'S HELPFUL. IT SHOWS SOME FLEXIBILITY.

I THOUGHT IT WAS IMPORTANT THAT THEY TOOK CARE OF EVERYTHING. THEY CLEANED UP AFTER THEMSELVES. THEY LAID DOWN FILM IN THE HOUSE SO THAT EVERY TIME THEY WALKED ACROSS OUR FLOOR AND INTO THE BASEMENT, IT DIDN'T GET TRASHED. THEY WERE VERY TOLERANT OF OUR PETS AND KIDS.

THEY CAME ON TIME, AND THEY CAME ON THE DAY WE CALLED THEM. THE GUY WAS VERY PROFESSIONAL AND PLEASANT TO WORK WITH. I RATED THEM LOW ON PRICE BECAUSE SUBSEQUENTLY I HAD HEARD THAT SOME PEOPLE HAD GOT SIMILAR WORK DONE FOR A LOWER PRICE.

THEY ARE EASY TO SCHEDULE. THEY HAVE MANY TECHNICIANS. THEIR STAFF IS KNOWLEDGEABLE. WE USE THEM ALL THE TIME AND WE WON'T CHANGE. THEIR WORK IS RELIABLE AND EXCELLENT. THE PRICE IS VERY REASONABLE.

THEY HAVE BEEN EXCELLENT TO WORK WITH. THEY ARE VERY FRIENDLY AND PROFESSIONAL. WHEN THEY COME IN, THEY ARE VERY POLITE AND ALWAYS INTRODUCE THEMSELVES AND EXPLAIN WHAT THEY ARE GOING TO DO. THEY LOOK CLEAN CUT. I THINK WHAT WE PAY IS A FAIR PRICE.

THEY WERE PUNCTUAL. THEY GAVE US A PRICE DEAL BECAUSE WE COMBINED TWO SERVICES. THEY REMINDED US TO HAVE SERVICE DONE ANNUALLY AND OFFERED TO SELL US AN ANNUAL CONTRACT. EVEN THOUGH WE DIDN'T TAKE THE CONTRACT THEY SAID THEY WOULD CALL TO REMIND US AND THEY HAVE. I THINK THE PRICE WAS REASONABLE.

THEY'VE BEEN VERY GOOD WHENEVER I'VE HAD A PROBLEM. THEY'VE BEEN VERY RESPONSIVE. MY EXPERIENCE HAS BEEN GOOD, SO I WOULD RECOMMEND THEM TO ANYONE ELSE FOR THEIR SERVICE. THEY DID THE INSTALLATION ON THE HEATING AND A/C SYSTEMS THAT WE HAVE, SO I STUCK WITH THEM WHEN WE MOVED INTO THE HOUSE.

THEY WERE FINE. I DIDN'T HAVE ANY PROBLEM. I CAN TRUST THEIR WORK AND THEIR REPUTATION. THE PRICE WAS A LITTLE HIGH BUT I GUESS WHEN YOU ARE A RESPECTED COMPANY IN THE AREA YOU GET TO CHARGE A LITTLE BIT MORE.

IT WAS PRETTY MUCH A NORMAL PREVENTATIVE MAINTENANCE CALL. IT WAS NOTHING SPECIAL. I WAS SATISFIED WITH THE WORK THAT THEY DID. HE SAID THAT EVERYTHING WAS FINE AND IT WORKED CORRECTLY SO I THINK THAT THEY ARE HONEST.

THEY WERE PROMPT AND ABLE TO ANSWER MY QUESTIONS AND THEY TOOK MY CONCERNS SERIOUSLY. I WOULD HAVE TO TELL PEOPLE THAT THEY SHOULD DO COMPARISON SHOPPING BEFORE MAKING A COMMITMENT TO THEM. I'M NOT SAYING THAT I'M NOT HAPPY WITH THEM BUT WHEN WE ORIGINALLY GOT THE FURNACE, THEY DIDN'T APPEAR TO KNOW MUCH ABOUT IT. NOW THEY SEEM TO HAVE THE HANG OF IT.

I THOUGHT IT WAS EXPENSIVE. THEY WENT UP IN PRICE FROM LAST YEAR, IT ALMOST DOUBLED. THEY SEND A LETTER OUT AND THEN I CALLED FOR AN APPOINTMENT. I DIDN'T GET AN APPOINTMENT UNTIL A MONTH LATER. THE FELLOW WAS VERY CLEAN AND PROFESSIONAL. HE CHECKED MY HEATING PUMP, THE FURNACE AND MY THERMOSTAT. HE TRIED TO SELL ME A NEW HEATING SYSTEM WHICH I WASN'T INTERESTED IN WHICH I GUESS IS HIS JOB. IT DIDN'T TAKE LONG.

I KNOW THAT THEY WERE EASY TO SCHEDULE APPOINTMENTS WITH AND WERE PROMPT. THEY REPAIRED EVERYTHING IN A TIMELY MANNER. THE PRICE WAS DEFINITELY ON PAR WITH OTHERS IN THE AREA.

I WAS VERY PLEASED. THEY REALLY KNEW THEIR STUFF AND WERE VERY QUICK TO GET THE JOB DONE. IT SEEMED A LITTLE HIGH, BUT I GUESS THE HOURLY RATE FOR AIR CONDITIONING IS HIGH. I GUESS WHEN I THINK ABOUT IT, WHEN I HAVE SOMEONE WHO KNOWS WHAT THEY ARE DOING, IT'S PROBABLY WORTH IT.

HE FOUND A BEATLE IN THE WIRING BOX AND IT WAS FRIED. HE WALKED ME THROUGH EVERYTHING HE WAS DOING. IF HE HAD JUST WENT OUTSIDE AND CAME BACK HE COULD HAVE TOLD ME ANYTHING AND I WOULDN'T HAVE KNOWN ANY BETTER. HE WAS REALLY HONEST WITH ME. HE REMOVED THE BEATLE AND REPLACED SOME WIRES. THE PRICE WAS FAIR.