Roland J Down Service Experts

They were quick to respond to my request to schedule a yearly boiler service I'm not sure if anything was done. The technician showed up with tool belt but not the typical equipment I have seen in the past to truly clean the boiler i.e. vacuum etc. Maybe an hour or so was spent fussing around perhaps making adjustments? However that was followed by the assertion that I needed an new expansion tank, notwithstahding the fact hat the system showed no indication that it was needed. The technician simply tapped on the tank and told me I needed a new tank, I was provided with a quote for $375.00 for the replacement of the expansion tank. I followed up with a plumbing/heating company who I had used the previous year in a renovation project and who routinely service boilers of my type; they properly inspected the tank and system pressure and told me that the internal bladder was intact and no replacement was needed. I notified Service Experts and requested a refund of my two year contract ($192.46) and although I have received calls from them (that I missed) I have not received a refund.

This was almost a $1000 higher than another company with the same model.

Scheduled an appointment to have my gas furnace inspected and at the time they had a coupon available for $50 off. I asked the representative if the coupon was valid towards my service and they confirmed it was. They also gave me the final cost that I should be paying after the coupon deduction. Weeks later when they called to confirm the appointment I reconfirmed the price with the representative. The technician showed up on time and completed the inspection. I did not have a problem with any of the work that was performed. However when he had completed the inspection I gave him the coupon and I was told that he could not honor it. The way it was explained to me was that he was part of a local branch and the representative I spoke with was from their national call center. All I know is they are both from Service Experts. The technician did give me a lesser discount because apparently this has happened before. In this case it is more the principle than the money. But I will never commit to work being performed from this company unless I have the final price in writing.

Everything went extremely well. We were completely satisfied.

I have had a service contract with this company for years and they are always punctual, professional and pleasant men. It is worth the money to have a contract with them.

I was very pleased with the overall job. I didn't feel pressured. I felt the estimate was fair. The bill was for the exact amount of the estimate. All employees from sales to installation were polite and professional.

I called them on a Monday morning and made an appointment for 2-5pm, for a sales rep to come and assess my need to add in a new room (that I'm adding) on to an existing central air system. At 5:10pm, no one had shown up, so I called and got a machine telling me that my call would be returned within one hour, so I left a message, but noone called back - not that day, not the next day, not ever. What a waste of my time. So unprofessional.

schedule services with notice and follow up

Last year (Dec 2011) I had requested this person, and received an auto reminder confirming my service appt, unfortunatly, the person I requested did not show up, they had sent someone else, who was not as thorough, sped through the cleaning and filter replacement, and told me I needed to have some repair work done and gave me an estimate. I explained that I had purchased a 10 year parts and labor warrenty on my furnace. He told me he had no record of this. What frustrates me is that all of the information was in a service record sleeve attached to the furnace he had just worked on and should have updated. When I called the office to ask why they didn't send me the technician that I had requested they told me he was unavailable, even though I had set up the appt a year in advance. So I have told them this year if they don't send the tech I requested, don't bother sending anyone. I am sure that all of their techs are very qualified, and beside this issue that we had last year, most of our other issues have gone fairly well.

The work went very well. The service technician was very polite, professional, and seemed to know his stuff. He was able to diagnose the problem right away, and was able to do the repair during the same visit. Also, he looked for ways to save me some money. My only concern with this company was that it took many weeks to get an appointment, and they can only give a two hour window for when the technician will arrive. Also, I thought that the charge for the annual service was a little high.

Annual service was fine. I was advised to start think about getting a new furnace as the old one was wearing out. Something about the bottom condensation chamber/ burner it would cost a lot to fix it.

The call center was very unhelpful. The call center said they could also install a water heater at the same visit but the service person explained that this could not be done on a Saturday. They gave us a window of time for the service and were about 30mins late although they did call to say they were running behind.

very well. They were extremely professional and very neat!

The price was included in my purchase. They were real good. I would use them again and I would recommend them.

The technician arrived on time, was very polite, and knowledgeable. He explained what he was doing and pointed out items that I could do myself to ensure the system kept working as efficiently as possible. Very please with the technician, Ed Brown.

I like them and they have always been fair.

They always do a great job. We have used them for 10 years. They are prompt and willing to make suggestions. We had a flood and they came right away to make sure everything was okay. If you call them they will come right away to take care of any issues. They are available 24 hours a day.

They were very conscientious about what they did. They cleaned up after themselves which to a woman is a big deal. They were always on time when they said they were going to be there and they came back and made some adjustments that were necessary and it was all good. We think their price was fine. They were professional. We would absolutely use them again in the future.

They are pretty efficient and solved my problem on the first trip. I will use them again in the future.

It was really complicated for them to transfer the contract from my old house to my new one. I had to call them a lot of times and even talk to the manager. They made a really big deal to come over to my new house. Eventually the guy who came out was great and talked to me about it. He advised me to replace it instead of servicing it. Their price was fair but there was a difference in the price and they eventually they did not perform the service but still charged me for it. There was a huge procedure involved in getting my money back and I had to keep calling them as the money had gone to collection. I eventually got my money refunded back and cancelled the service. I would not use them again in the future.

I have had a lot of problems with my heating and cooling, and they are just not able to address it. I just don’t think that they hire a lot of service technicians that do the basic, but beyond that they are not very good. I have not taken the trouble to find somebody different and because they installed the system, and if could find somebody better I would change.

They are very reliable company and they are basically a maintenance department, they are really looking for recurring revenues, and they are more of an "on call" type of company but they are responsive. I don't find them that cost effective, but they are very reliable. I would use them again in the future.

They did a great job. They were professional, were on time, finished earlier than expected and did a high quality job. I would definitely use them again.

I initially had them come in to service an old furnace that was making odd noises. Their service guys are fine; honest, knowledgable and very prompt and fast working. After looking at the old furnace (and the fact that repair was impractical), a "comfort expert" came and assessed the situation, which ultimately ended with me signing a contract for them to remove the old furnace and install a new Lennox SLP. (They are owned by Lennox so you won't be presented with any other options, fyi.) Lennox systems have a lot of mixed reviews -some reportedly work great, others reportedly are total junk, so I also bought a 10 year warrenty and maintenance plan so I wouldn't have to worry about repair charges if needed. I also asked the comfort specialist to set me up for a duct cleaning, which hadn't been done since we bought our house 8 years ago. He looked around, and said that would be no problem. Turns out it was - I probably wouldn't have gone forward if he had told me then that the asbestos tape around my ducts prevented them from doing the vent cleaning, but he didn't. In fact, they didn't tell me about the duct tape until after the installation had begun - this is after the initial serviceman, their comfort expert, and the three installers came in and looked around. (News to me: asbestos tape is white and was wrapped around the ducts connections to prevent air escape. If you have asbestos tape on your system, you first have to have those professionally removed before you can clean or install new ductwork.) (It would be nice if Angie's list has some asbestos remover reviews...) On the day of the install, I was told to expect them by 9am, and they weren't there. I had to call to ask where they were: I was told they were on the way and they finally showed up around 10:30am. Three guys showed up. They did a great and very professional job with the installation itself: everything looks good and appears to be running ok, and the return they installed looks fine too. They definately know what they're doing technically. A+ for that. Also, they do all the paperwork for you to get a rebate from National Grid ($500), which was a big help and very much appreciated. Problems: as mentioned above, they only told me about the asbestos tape after they started work. I really wish I'd known about that because now I have a new system with old and dirty ductwork. Kind of defeats the purpose and is the reason I gave them C's instead of B's. Other complaints are mostly just minor giping: sure, use my bathroom, but could you at least put the soap back in the soapdish instead of putting it on a shelf that had to be cleaned afterwards? Also, I told them I was working from home, so the first thing they do is bring in a boom box and start it up - never once asked if was ok. I had to move upstairs to use the phone because of this. Lucky for me I actually like Pix106, but I think the hard rock and metal music might've been a bit too much for other folks. Also, they made zero effort to minimize whistling, shouting, singing. I'm all for a fun workplace, but I'd be more respectful when I'm in a person's home. Petty stuff, perhaps, but I was expecting more considering all the hype on their website about their professionalism. Finally, the whole idea was to improve air quality, but as part of the install, I am told they spray the furnace with linseed oil to prevent rusting. They said the smell (very strong) would dissipate in a few hours but it's still strong 2 full days later. The night of the install, it was so strong all our eyes were burning and watering - I wish I had known about this or been warned beforehand. It is getting better but you might want to consider spending at least the first night after an install in a hotel or something.

They were good. I would use this company again.