Rotterdam Heating & Air Conditioning Inc

Company installed a unit without considering size of house, and installed a unit too large. Did not exercise due diligence when estimating. New furnace would continually overheat and cycle off. They could not diagnose or fix the problem. After repeated service calls I diagnosed the problem myself. The furnace was starving for air because they did not cut out the side of the furnace enough to supply the volume of air the new unit needed. I told them and basically was told that if anything needed to be adjusted in the air supply it was our problem. I was from that point never contacted again (silence). I called in another Heating company who diagnosed it in about 3 minutes. They cut a larger opening for the furnace to breath and it now works perfectly. Would never hire again...

My hot water tank had developed a leak and needed to be replaced. It was 30 years old. I called Rotterdam Heating at 10:30am and by 4:30pm my hot water tank was replaced. Very thankful since my wife was being discharged from the hospital the same day. My original installer fell through. Rotterdam Heating responded quickly, professionally and were extremely neat. It took approx 1 hour to fully install. Cannot be more greatful. Also, the cost was less than the original outfit. I am glad they fell through. Thank you Rotterdam Heating & A/C

Very knowledgeable, very reputable, very professional, kind , respectful, honest and my whole family is using them.

The installation was great. The equipment works great. BUT... I have a contract that reads 12 years of parts and labor from the Mfg for the Daiken AC/heat pump Rotterdam HVAC installed last year. After the installation and my payment in full, I find out that the Mfg. says 12-year parts/1 year labor. I also have emails stating that the price without the 12year labor would be $400-600 cheaper. I paid the extra money specifically to get the 12year labor warranty, I have contacted this company multiple times to resolve this but nothing has been done. I think I deserve a $500 refund, don’t you? Be careful with these people!

Rotterdam Heating/AC recently installed a multizone heat pump at my house and I have nothing but thanks and appreciation for their workmanship. It began when Nick came to my house to give me a proposal. He spent a lot of time looking over my house and planning what system would work best for my needs. I could tell he was not just “selling” me equipment but was analyzing how the equipment could be installed effectively and efficiently. I found out later that Nick used to be an installer. He is exactly the type of person you would want to do your equipment and installation proposal. Nick problem solved and then gave me options. Installation day came and Henry and Alex arrived on time ready to go. They knew exactly what was supposed to happen and after reviewing it with me began the install. I quickly noticed how Henry, the senior more experienced installer, worked. Thoughtful, planned with attention to detail. Exactly the type of person I want working in my house. There was one problem with the stand size. The one Henry and Alex were given was too small for my outdoor unit. Henry got right on the phone and in short order, Robert, their parts manager, shows up with the correct size stand. He stayed to help finish the installation so that all the work was done correctly. If you want fancy uniforms and shiny trucks, then pay more and go with a company that advertises for your business. But if you want great work from an experienced company with knowledgeable people, then call Rotterdam Heating/AC. Thank you, Nick, Henry, Alex, Robert, and everyone at Rotterdam Heat/AC. David K

It went very badly. It required several calls, visits to repair but in the end they simply made things worse. While trying to bleed the system they broke a bleeder valve. It ending up causing thousands in water damage and they refuse to take any responsibility. Worst of all this was for my elderly mother and during a December/January cold snap.

Work done quickly and professionally.

We've used them for different things over the years. It was pretty reasonable. They installed it because we didn't have central air conditioning. They had done other heating work for us. We had looked around and they also did air conditioning.

On 12/18/15 my Bryant heat pump stopped working which was installed by Rotterdam Heating & Cooling failed (stopped working) at 3 ½ years old. A service tech named Barry G came out from Rotterdam H&A on an emergency call and changed the thermostat and was able to start the emergency heat. He verbally told me that the unit had a coil issue. However, when I got the receipt, it stated something else...it stated that the RVS (reversing valve) needed to be replaced and that the coil tested ok. Barry took 2 1/5 hours to diagnosis the unit and charged me $400.28 for the visit. I have been told that replacing the RVS is very labor intensive, with one outfit telling me it would take 6 hours to do the job. I opted to get a 2nd opinion and was told "Thermostat has orange wire going to B instead of O terminal. With orange on O, condenser starts, discharge pressure rises to 550 psig and the compressor shuts down on high pressure, house is not heated. Suspect air handler coil is undersized for heating."I was referred back to the original installer because it was suggested that the Freon was overfilled and that the air handler was undersized which all pointed back to the installation. I contacted the manufacturer, Bryant, and they also told me that these issues needed to be addressed with the installer. I called Rotterdam H & A over 2 weeks ago and discussed the 2nd opinion with a female staff member and I was told that she would pull the installation file and get back to me but to date I have not received a call back. I emailed Rotterdam H & A on Feb 5, 2016 asking them resolve the issue and they have not contacted me. I have been running on emergency heat and my electric bill for the last 2 months has been twice what it normally is...approximately $500 more and counting.

I called Rotterdam Heating after one night with a furnace that wouldn't run properly. After speaking to their receptionist first thing in the morning, I was set up with an early afternoon appointment. The service technician showed up on time and thoroughly inspected the furnace and corrected the problem. Very professional company from start to finish.

All we can say ... It went very well!

Replaced furnace, water heater and air conditioning system

The service person arrived on time and cleaned and serviced the air conditioner. He then went downstairs and cleaned the main heat and air conditioner ducts and serviced the gas furnace. He replaced the air filter and left a spare one for me to replace in February so he wouldn't have to make a service call at that time.

They did a good job, and I got a decent price. It's working just fine. I'm saving money on heat!

It was the first time we had used them. They did a great job. Their price was a lot cheaper than some other companies. They made sure we had the correct paper work to get rebate from the utility company.

They did an excellent job and they were very reasonable. They were very professional. They were fast. They got the job done for half of the price of what other companies quoted. They got the job done in one day where as the others were going to take two days. I would recommend their price. They respond to your calls. They do the job quickly. They just do a nice job.

They do a good job and are easy to get a hold of.

Still looking for someone to clean our ducts..............

The quality of their work is good. I would use them in the future.

Everything went exactly as they said it would. No problems at all.

They did a great job. They were very clean. They were very unobtrusive and price was excellent. The men who came to work were professionals. I would use them in the future.

They did a fine job installing the new equipment and we are very happy with it. UPDATE: After three years, the AC quit cooling well. Rotterdam wanted too much money to look at it, so I had another company come. They found a pinhole leak in the refrigerant tube connection that they said had almost certainly been there since the AC was installed. They charged $500 to add refrigerant and dye for locating the leak and quoted $500 to fix the leak. I called Rotterdam to see if they would do it any cheaper and was told by various employees that any leak would have shown up the first year (wouldn't that depend on the size of the leak?) and that it wasn't their fault because it could have been caused by a vibration (other company says very unlikely in a brazed joint). Their best offer was not charging their $15 surcharge. So add $1000 to the cost of service above.

Removed the old furnace and installed new in one day. The next day it took about half a day to replace the air conditioning. Waited to file this report until I lived with both working for a while. They were prompt, left the place clean and looked like they were trained well. The AC was only used for a short time this summer but the drop in the electric bill was noticeable . The furnace has been working great so far too. I think the extra expense of the energy efficient furnace was only worth it because of the federal tax credit and a rebate from my local utility company (combined $2100). Out of all the estimates I received, they were the only ones who didn't push the higher energy efficient AC - an extra $2000 for the next step up and not worth it for upstate NY.

It went well. I would recommend them. It was installed this past August.

The appointment was rescheduled. Two days before the new appointment, I received a call from Mary, who advised me that they would not be able to perform the repair as they did not receive a check for the services. I explained I had absolutely had no idea that I had to pay for services before they were actually provided and that I was out of town and would mail the check immediately upon my arrival. I asked Mary for her word that someone would be at my house at the scheduled time as I had to take yet another day off from work. She gave me her word. A day before the appointment I called to confirm the appointment and was told they had not received the check and that the appointment would not be honored contrary to Mary's word. I was told that Mary was sick and could not be contacted, apparently Mary must not have a home or cell phone. I argued the point and was treated extremely rudely by the owner's daughter. Bottom line, aside from the fact the appointment was originally delayed two weeks, an appointment was missed without notice, another not kept after being assured that no matter what I would receive the service I needed, and I was responsible for paying $650 dollars for a problem that I believe was not my responsibility to begin with, I was treated with disrespect and unprofessional-ism. I was told they would call me to reschedule (yet again) the appointment when they received my check. Three days later, when I still had not received a call, I called and was told that they did have the check and had it for a few days. The replacement was finally made. Total time for the repair was 2 1/2 hours. I asked the repairman his hourly rate and was told that the hourly rate was approx $89/hour. I asked if I would receive a refund for the time not used. He quickly explained the service call was a set fee in this instance. Not bad about $250/hour! Rotterdam Heating and Air Conditioning is extremely shady and unprofessional. I would never recommend them nor would I ever use them again.