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Jeffrey Mason

Roof Ice/Snow Removal, Snow Removal, Roofing,

About us

In my business the top 2 priorities are the customers home and safety. I make sure that to the best of my abilities every situation is handled in a prompt manner.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

Winter - Snow plowing, ice management, roof snow removal Spring/Summer/Fall - Roofing, siding, gutters, windows, doors, and insulation.

Services we don't offer

Electrical, plumbing & HVAC.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
PayPal

Photos of past projects

Reviews

4.730 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
3%
3
0%
2
3%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 30 reviews

Brian B.
02/2021
5.0
chimney sweep, roof snow removal
  + 0 more
Jeff has been very punctual and does a good job snow plowing.
Description of Work: Snow Plowing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$40

Chris P.
12/2020
5.0
roof snow removal
  + -1 more
Fantastic job, prompt in communication, quick turnaround time, would consider again if we get a big storm with lots of snow. Can rest assured the roof is ok.
Description of Work: Remove 25"+ off two story home

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

VERNON S.
12/2020
1.0
chimney sweep
  + -1 more
very unprofessional He plowed my garages and front door IN !! The job was to plow the driveway and clear the garages plus shovel to the front door. He left a pile of snow in front of the doors
Description of Work: snow plowing

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$60

Response from Jeffrey Mason
I’m very sorry you’re unhappy with the service, you reached out days before a 31” snowstorm with little time to prepare or explain what my services cover. Your garage doors we’re definitely not plowed in, however I can’t safely come closer than 2’ from your garage doors with the plow to clear the snow. I’m sorry for not explaining that this wasn’t included in my pricing to clear that several feet of snow from the garage doors. Best of luck to you in the future.

Dana B.
02/2019
5.0
snow removal
  + -1 more
Jeffrey did a great job. Called for a driveway plow with no notice after a storm and he responded right away and took care of clearing the snow at his first availability. Very pleased with his responsiveness, communication, and performance.
Description of Work: snow removal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Sandra C.
02/2018
5.0
chimney repair, snow removal
  + 0 more
He was here the whole Winter and it was fantastic.
Description of Work: He did snow plowing and chimney repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

William F.
04/2017
1.0
snow removal
  + -1 more
Awful, I give him an F- for making right on the damage he did to our home.
Description of Work: We originally contacted Jeff to Snowplow our driveway. Both times he was quick and affordable and he and his did a good job. However the last time we called him, we had a huge snowstorm and his wife came in the middle of the night and took out 3/4 of our lawn lights and a new tree we had planted, and he still asked for payment for snowblowing our driveway. He then said, when this melts call me and we figure out the damage and cost. I called him at his cell number and I am still waiting for a callback.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0


Response from Jeffrey Mason
Unfortunately sometimes damage happens when 6” tall objects are buried under 16” of snow. My wife and I have been in business 10 years, things happen and I called back with no answer.

Regina C.
03/2017
5.0
snow removal
  + -1 more
Great! Jeffrey came out on last minute notice...and got the job done!
Description of Work: Snow removal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

maureen H.
03/2017
5.0
snow removal
  + -1 more
Excellent service! If there was a rating higher than an A I would give it. From initial contact to completion of the job it was a just a little over an hour - on what I am sure was a very busy day!
Description of Work: I needed my driveway cleared from about 2 feet of snow, plus the 2 extra feet that the city had plowed me in with!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Marlene V.
12/2015
2.0
roof snow removal, roofing, siding
  + 1 more
While putting soffit baffles in my attic, damage was caused to my ceiling. Another person was called in to repair the hole and cracks in the ceiling and repaint the area. I was led to believe that if the paint on the repaired section did not match, the entire ceiling would be painted. The paint did not blend in and I do not like the way my ceiling looks. I have left messages for Jeff, but he will not return my calls. I have been inconvenienced and left an unsatisfied customer.
Description of Work: Placed soffit baffles in attic.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0

$150

Marilyn R.
10/2015
5.0
concrete driveways, snow removal
  + 0 more
The initial interview was a success. I am looking forward to Jeff's services throughout this coming winter season.
Description of Work: I met with Jeff and we arranged a seasonal contract for snow removal services which includes plowing my driveway as well as removing snow build-up on a back room of mine which is flat. Jeff quickly responded to my phone inquiry and when meeting him, he was very personable and accomaddating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Margaret T.
07/2015
5.0
roofing
  + -1 more
It went very good. I was very satisfied with his performance.
Description of Work: The provider gave me a quote to finish a roofing and siding job which a previous provider had started but never finished. He also went ahead and finished the job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandra C.
05/2015
5.0
roofing, snow removal
  + 0 more
I pay a seasonal fee. He is excellent.
Description of Work: He completely did my driveway and shoveled the sidewalk and all door entrances. He installed a new roof.
Rating CategoryRating out of 5
Yes, I recommend this pro
$340

T N.
04/2015
5.0
roof snow removal, snow removal
  + 0 more
Very satisfied
Description of Work: Ice snow removal roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Fred W.
03/2015
5.0
roof snow removal
  + -1 more
The process went very well. Jeff's crew arrived and went right to work. All the work was done efficiently and to my satisfaction.
Description of Work: Removed snow and large Ice from roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Judith M.
03/2015
5.0
roof snow removal, roofing
  + 0 more
unknown
Description of Work: Clear snow off roof and break ice build up. Professional, tidy, polite, good follow up on times so I wasn't waiting around. quick response time

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Kathleen M.
03/2015
4.0
roof snow removal, roofing
  + 0 more
unknown
Description of Work: The Ice Dam problem was a big one. Jeffrey Mason's guys could not get there for a couple of days, which was fine, but he did not go because there were too many jobs for him to go to each one. The original workers did remove all the snow and some ice, but not much of it. I had to call Jeffrey Mason and complain. He did go up to the house the next day and removed 80% of the ice that was left by the original crew. I appreciate his attention to the matter, but do not like that I had to get him involved to guarantee the proper service. Overall, I would use him again.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Jeffrey Mason
I appreciate the honesty, we were extremely busy during the time you had called. I'm sorry for the misunderstanding with the ice. I always tell my crew if their unsure of removing the ice without damaging the roof to leave it for me to assess, this was one of those situations and I had a miscommunication with my crew and thought they had removed the ice. I'd rather have the situation end like this then potentially cause thousands in damage to a homeowners roof.

Susan Coveney C.
03/2015
5.0
roof snow removal
  + -1 more
I have a 2 story home. He was concerned about knocking the icicles down because we have very large french doors, right underneath the icicles. He asked if we had any leaking and I told him no. He told me use a roof rake and take the snow down and out from behind the eaves. He gave us a free estimate. I appreciated his honesty and safety concerns, regarding out home.
Description of Work: He came over with a helper, and looked at my roof because my eaves were spilling over with icicles.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Helena L.
03/2015
5.0
roof snow removal
  + -1 more
I procrastinated dealing with the 2 feet of snow on the roof, and Jeff came out on short notice. He is very professional and pleasant to deal with and they did a great job. All around very positive experience.
Description of Work: Removed snow and ice from roof.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Michael F.
03/2015
5.0
roof snow removal
  + -1 more
Dean and another worker were at my door at 9:00 the next morning. They removed all of the snow and most of the ice within 2 hours of work. Jeff came to the house a couple of hours later to check on the work and our satisfaction. We decided that he would come back in a few weeks (spring) to repair or replace any damage from the leak.
Description of Work: I left a message for Jeff on Sunday afternoon and he returned my call within a few hours. I explained that I had a leak in my bedroom ceiling which was being caused by an ice dam.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

maria S.
02/2015
5.0
roof snow removal
  + -1 more
Mr. Mason answered his phone right away when I called on Saturday the 14th. He agreed to come out that day or the next to look at the work I needed done. I had a lot of snow and ice build-up on the roof of my home. He was prompt, friendly and accommodating. He gave me an estimate/typical fee range over the phone and told me he would be out to do the work on Tuesday the 17th. He arrived a day early with 2 other people and quickly and neatly removed the snow and ice. He also cleaned up after himself, as much as the nature of the work allowed. I am more than satisfied with his work. It's especially nice that he was able to accommodate me so quickly given the terrible weather we have had this winter.
Description of Work: Mr. Mason and his workers removed snow and ice from the roof of my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

edward S.
02/2015
5.0
roof snow removal
  + -1 more
Large crew to perform work. Everything went quite well. Men responsive to my requests. Jeffrey Mason who was in charge was very professional and I wouldn't hesitate to use him for other work.
Description of Work: Removed snow/ice from lower roof. Removed Snow from outdoor deck to avoid potential collapse from weight of snow.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Jaime W.
02/2015
5.0
roof snow removal
  + -1 more
Jeff and his team did a great job. He took my call immediately and was at my house 2 days later to remove ice and snow during a very busy season. They cleaned off my entire roof (2 story home) and then removed the fallen snow and ice from the driveway and doorways - both front and back. Will definitely be calling on him again for other work.
Description of Work: Removed snow and ice build up off our roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Gail G.
01/2014
5.0
roof snow removal, snow removal
  + 0 more
It went great. Jeff is a delight to be around. He is also professional, responsible, personable, efficient, neat, honest and he helped me with a special favor by shoveling the walkway to my Bilbo door to the basement so that the heating/plumbing company I hired to install a new furnace was able to get down there quickly the following day after a snowstorm.
Description of Work: I used Jeffrey Mason.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$350

Sandra C.
06/2013
5.0
roof snow removal
  + -1 more
This was the fourth year that Jeff has done my snow removal! He is extremely professional, respectful, attentive to details, very timely and excellent follow-up / follow through! I highly recommend him!!
Description of Work: Snow removal for the season. (plow the drive way, shovel sidewalks and around garage, ice melt)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Gail G.
01/2013
5.0
roof snow removal
  + -1 more
He is very nice and personable. He has plowed for us during 2 snow storms. Very fair price. I asked if he would shovel around my downspout and he did so with no problem. He did a great job and made it very easy for me to get around. It was nice that he came at a decent hour, as well. I would highly recommend him to anyone needing help with plowing.
Description of Work: Jeff has plowed my driveways, walkways, stairs, and makes special paths for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$319
    • 1(current)
    • 2

Contact information

PO Box 6003, Schenectady, NY 12306


Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roof Ice/Snow Removal,
Snow Removal,
Roofing,
Chimney Sweep,
Chimney Repair,
Siding,
Concrete Driveways,
Foundation Repair,
Doors,
Homebuilders,
Garage and Shed Building,
Deck Maintenance

FAQ

Jeffrey Mason is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 8:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 8:00 PM

Jeffrey Mason accepts the following forms of payment: Check,PayPal
Yes, Jeffrey Mason offers free project estimates.
No, Jeffrey Mason does not offer eco-friendly accreditations.
No, Jeffrey Mason does not offer a senior discount.
Yes, Jeffrey Mason offers emergency services.
Yes, Jeffrey Mason offers warranties.
Jeffrey Mason offers the following services: Winter - Snow plowing, ice management, roof snow removal Spring/Summer/Fall - Roofing, siding, gutters, windows, doors, and insulation.
Electrical, plumbing & HVAC.

Contact information

PO Box 6003, Schenectady, NY 12306


Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM