House of Rose Antiques

Three days before the sale we noticed no one had been at the house and prices we found on items were marked like a "flea market" was taking place in our home. I called the owner Nancy Toomer and told her that we had a problem with many items. At this point she became agitated and told me that all the pricing is left to her, that I don't understand. Knowing what some of the Antiques were I questioned again and told her I was raising prices myself and expected her to acknowledge that. I had to remind her that I HIRED HER and that she worked for me. Perhaps where there is an Estate that there is no family etc... she can get away with giving items away, I don't know, but we weren't going to have that. She also told me that if folks want to barter, that she did that on the spot! I exclaimed, why, it's a two day sale and the pricing is such that it should go. If items don't go, people who left bids should be called at that point. Her explanation was "that's too much work, you think I am going to come back here for people to pick up items?" I said yes! As it was two of the beds that sold (beneath the prices marked) I made arrangements for the people to pick up. I had told Nancy earlier that I would accommodate anyone who could not take the items on the day they were sold. House of Rose Antiques did NOT prepare per their agreement. All items were not priced and "bids" were accepted the minute the doors opened. All items were not priced and "bids" were accepted the minute the doors opened. We expected to review the bids after the sale completed, thus allowing for full price payments on as much as possible. We told the Nancy that we would meet them half way and that they could accept bids on the second day, but, the first day was a fiasco. We ad friends who attended the Sale and they said people were bartering left and right. Nancy called me on a couple larger items to see if I wanted to accept the bid and to see if folks could make arrangements to pick up. It was simply a nightmare and still is.I found out that she was working on another sale for the following week. Of course she could not give our sale what it needed because she had split my two weeks with another. Just terrible. I had to request the paperwork over and over again. She did not want to release it until the people came to pick up the beds. Perplexed I asked why, they were paid for and she wasn't going back to assist, why would you hold up payment? After many calls and emails I received paperwork from the Estate Sale. Well, was I surprised. The categorized sheet was all HAND WRITTEN - Confusing at best but so unprofessional! Nancy kept telling me she has been doing this for over 18 years and I shouldn't question her. I simply cannot believe in the 21st Century any business person would hand over a Hand Written account of sales. Mind you, we expected to clear $10,000.00 - Her TOTAL SALES showed $8929.25 AND her commission with expenses that she told us she would absorb (classifie