Green Wave Lawn And Landscape

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Great

service was excellent as expected i have used them before and they provide a top notch job

The initial visit/consultation went well, I found Jack friendly and knowledgeable. He had some great ideas on how to improve the curb appeal of my home. He spent a lot of time with me, give or take 30-45 minutes, on a weekday evening. When we were finished with the initial visit, he said he would drop off an estimate with a sketch or two of some options within a week or so. This was the first week of May. I never heard from him again. He did mention to me that he was quite busy and, if hired, he wouldn't be available for scheduling until after Memorial Day. I understand landscaping businesses are at the mercy of the weather but I think waiting 3 weeks for an estimate is excessive. I know they do good work as I have seen examples around my neighborhood and beyond. Too bad I I'll never find out.

Price started at 40.00 for lawn and 35 for snow. Lawn service moved up to 50.00 with a "fuel surcharge" and taxes. Snow removal is messy consistently digging up lawn (which they have to repair during mowing season. Driveway very small and using a plow is inefficient and hit and miss so you must shovel after they come. Mowing is satisfactory except for price.

He requested me to pay him after I already had.

The lawn guys do a really good job. They are here on a regular basis and are receptive to needs or wants.In the beginning I hired them because they used a mower rather than a rider. My yard can be extremely wet (clay soil) and the heavy rider can leave marks in the lawn. They altered my fence gate so that a rider can now be used and I agreed to let them do that, reluctantly. In any event, if I have a complaint, they have fixed any problem. Snow removal has not been so appealing. I hired their services because my driveway is small and they said they would use a snow blower and/or shovel for snow. So I paid them an extra $10 from my previous company to do that. Here's where the communication went wrong. I expected them to charge for the day of the snow, but they charge by the amount of times they come out. so if you need to get out in the morning, they will get you out, but if it continues to snow, they will charge you again to come back to get you back into your driveway be it for continuous snowfall or streetplows blocking the drive. The other disappointment was that this year they started using a truck plow. My driveway is narrow and even though I used markers, the grass was dug up and as I watched the truck slip and slide on the ice as he backed up, the truck left a wide tire gash in the grass near the edge of the driveway. I immediately brought that to their attention, and have been told it will be fixed during spring cleanup. As of now, the area is too wet to really do anything, so I will rely on their word to fix the damage along the driveway. I only mention this because my previous guy came multiple times during a snowstorm to keep the driveway clean. Greenwave says no way can they afford to do that or wait for a storm to be over ( I agree with the waiting part). After an unfortunate phone debate, they did agree to give me a break on double charges other wise I would have paid $70.00 for one days service. If the plow had come down my street one second later, it would have been $105.00 (3 times) for a 24 hour snow removal. Just think in the northeast, if it snowed 5 days in one week with multiple removals, that would be $525.00!! for snow removal for that week! They take less than five minutes to do the driveway, I've watch them. As I said, they have negotiated the last storm with me, but I hated the confrontation I went through. I understand this type service cannot come out 3-4 times a day but if it continually snows, I think twice a day is appropriate for $35. for 15 feet of driveway. (My car is parked in the 30 ft driveway so I'm estimating it's about 15 ft) single wide driveway. As noted they are responsive and their quality (except for the damage) is good. Their workers are respectful and offer suggestions which I appreciate. Hopefully the damage will be corrected and the 1/2 price second plowing helps. I do think also that they should listen to the weather reports on how much and how long it will snow when scheduling their work rather than tell me they don't know how much or how long it's going to snow. Getting people out and then back into their driveway makes more sense in determining fees. I still would recommend them for cleanup and lawn mowing. They have been very good with that. Also they will answer their phone or call back quickly if you need to communicate with them. Jack (owner) is trying to work with me.

They are here every week and their pricing is good. They do great work and normally have a regular day that they come; they seem very organized and I will use them again in the future.

Jack did a very fine job, so I even recommended him to a friend of mine. The price was very reasonable for all the work he did. He had a hard time being on time because of his work; he had to come after he finished his job. I have worked with him quite a bit and would definitely work with him again in the future.