Adams Heating & Cooling Inc

On 3/13, the furnace stop functioning and I was without heat. I called Adams and they sent a tech. He serviced and cleaned the flame sensor. Not wanting to argue with the tech, I paid the bill. The tech agreed this should have been done on 10/9 and if it had been, the sensor would not have caused the shutdown. Adams was contacted and the manager said he would refund half of the 3/13/ bill. I did not think I should have to pay twice for furnace cleaning and be without heat for hours in March. I requested a full refund of $102.60 (invoice 118120 dated 3/13/13). I never received a check. I will never have their service again

First time they were here quickly, replaced part, very reasonable. This time, cleaned and vacuumed. Did not make noise while he was here -- when I described the noise, he explained the reason and it made perfect sense. Said the unit was in great shape for its age (30 years) though not as efficient as new models - maybe only 75-80%. Did not recommend replacing at this time.

Adam's was very responsive and punctual. They called back right away and sent a repairman that afternoon. The repairman had the part and showed us what was repaired and how we could troubleshoot issues in the future.

Water Heater: Paul, the installer, was prompt, very courtesous, and professional. He answered any and all questions that we had, not only pertaining to the water heater. Plan to call them again to do an air conditioner check up. Furnace: Kevin also prompt, professional and courteous. I really appreciated him working around my work schedule by making me his last call of the day. Have always received great service from Adams will continue to use in the future. Although we could have gotten the water heater $50 cheaper with a competitor, we picked Adams because we are happy with their service.

I woke up to find the heating system was out. I called Adams around 10AM and they said they would send someone out between 12-4 PM. I was happy to get a phone call from the technician Rich about 40 minutes later. He diagnosed the problem and fixed it within 30 min. Overall, I was satisfied with the technician's quick response. I would call this company again for any future problems I might have.

Aside from the miscommunication regarding the initial install date things went smoothly. Very professional and responded to all my calls / emails promptly.

See above. Adams was very easy to deal with, competitively priced, professional and prompt.

The service call was fine. The service man called prior to arriving to let me know he was on his way. He arrived during the hours I was told to expect him. I was glad the fellow asked if he should wear "booties" over his boots as I have new carpeting in one of the areas he was inspecting. The call took less than an hour overall and involved inspection of my furnace and water heater. I was impressed that the service man took a look at an exhaust fan for the water heater which we had purchased but didn't install (it was too complicated for my husband to do); if this has been a useful fan to use ADAMS would have used it to save us some money.

The job was late getting started but I received a call from the office explaining the delay. Kyle the technician was pleasant, professional and explained each step to me. The procedure went well, although having the door open for an extended period of time in the cold weather was uncomfortable. I think I'd wait until late spring or summer next time. Otherwise I was very satisfied with the job done and felt that Kyle was an excellent representative for Adam's.

Excellent from start to finish. Great communication ,quality products, and incredibly neat installation. Top notch company and service. Highly recommended.

John insulated the front of my house where outside air was coming in at the floor level

From first contact to end product was excellent. My initial call was returned promply (no heat). Call back within 4 hours. Tech on-site first thing in the morning. Evaluated my furnace (60 years old)....time for up date. Price quoted for new furnace was very affordable. Accepteded the deal and furnace was installed witin a week. Outstanding techcnicians installed new furnace. Very happy with Adams. A great job from start to finish. Highly Recommended!

On the first cold night of the year, I found that there was no heat to the upstairs part of the house. After calling around to several H/AC places, Adams managed to fit me in relatively quickly. No small feat, given the start of colder weather. Paul came out on time and quickly diagnosed the problem. (After being scared by my cat, who seems to have discovered a preference for sleeping on the furnace.) Paul was very professional and seemed quite knowledgeable about the type of furnace I have. He quickly fixed the problem, and the heat is now flowing. He clearly explained what needed to be done and how the final bill was tallied. I will definitely call them in the future. I also was impressed that Adams has a very helpful and capable woman answering the phone during business hours, since I get frustrated with answering machines. Well done, Adams!

Project went well. Adams was here in time. This company installed a heat pump that meets the design requirements of my condo association. They had already e-mailed me the breakdown of how much project would cost. There were no surprises. I was dsatisfied then..and I still am satisfied now.

Our compressor had stopped working the Thursday before they replaced it. I called & they had someone out the next morning for a service call. They couldn't figure out why it had stopped working since it was only 3 years old & we hadn't any issues prior. So they replaced the compressor under warranty, we only paid for the labor. They were in & out in under 2.5 hours.

They did an excellent job. They showed up on time, were pleasant, and explained everything before he did anything. There was a piece that could be potentially bad that he found. It was a minimum job to replace it. I felt like he was able to do something for me to be proactive to not have a heat problem in the winter.

I could physically see that the ducts were clean. They have also serviced the furnace when I had a problem in the past.

I have used their several times. They are on time and they come immediately when there is an emergency. They provided excellent services. I highly recommend them!

John Raucci was the first of 5 contractors to come to the house when I called around for estimates. He knew right away why my old furnace blower failed and recommended the right air ducting to avoid this problem from happening with my new furnace. The other 4 contractors were not as quick to recognize this. John really knows his stuff. After receiving all the estimates and going around a few times with each of the candidate contractors I finally chose Adams. This is not because Adams has the best price which is why Adam's gets a B for price. The installers from Adams that came to do the install were excellent. They removed my old gas-fired hot air furnace and humidifier and installed a high efficiency replacement, plus a humidifier and thermostat in about 8 hours. The workmanship was impressive. For example, the exhaust and fresh air PVC pipes were hung with sturdy hangers every 48 inches. The water drainage pipes had extra loops and look very well placed. The extra duct work that my 5 ton A/C required is tight and tidy. They swept the area and left absolutely no trace of my old furnace (good riddance!).

I had a pellet stove and needed a whole new heating system. So I took some estimates and they were the most reasonable. I liked them a lot because they took the time for me. They walked through, took their time, made notes and told me exactly what they were going to do. I have a laundry room and that's where my furnace is. I had other people give me estimates and they wanted to put the furnace in my dining room and put the duct work upon the ceiling, it was a bizarre. One guy walked in, looked around and said that I can have radiant heat and walked out of the door giving me an outrageous estimate. This company took its time and put the duct work upstairs in the attic so I don't see anything. They were just very good. I was thrilled with their service. The workers were on time. They cleaned up after themselves. They were respectable and respected. It was just a very smooth and clean transaction. Their price was excellent for what they did for me. Adams will be my provider forever.

They were fabulous. They installed the unit in four hours. I was very pleased. They did everything they said they would.

Casey with Adams, called before arriving, was on time. Went to basement to check furnace, fortunately, problem noise showed itself.. He worked on venting, aquastat, circulator, control wires, burners; excessive rust and deposits in and on burners. Many gas ports plugged, cleared as many as possible. Cleaned spark igniter; inspected and cleaned pilot; and replaced parts.

Kasey, the service man, arrived within the time slot quoted, and was professional, friendly and knowledgeable. He worked in an efficient manner, but also took the time to give me some hints which, when implemented, will make the furnace work more efficiently with some cost savings. I committed to the cleaning in the first place based on the history of Adams Heating described on Angie's List and thankfully I was not disappointed. Because I was impressed by the technician's knowledge and work ethic, I was comfortable in asking for a heating contract to be forwarded to me. Time are tough in this economy and I appreciate your guidance in finding a new, reputable heating company. Thanks to everyone at Angie's List! Merry Christmas!

Called Adams and set up first appointment for servicing of furnace. A few days later received call asking to reschedule due to many emergency service calls, which was no problem. Rescheduled and on day of appointment repairman called to confirm he would be arriving within 45 minutes. Arrived right on time and went right to work on equipment. Completed work within 45 minutes to an hour and explained everything he did. Was very professional and friendly.

I got estimates from five different contractors, two of whom were pushing very expensive, very high-tech (and, as it seemed, very temperamental) wall-mounted boilers that would have cost close to ten thousand dollars to install. The representative from Adams, John Raucci, explained that those high-end systems are not all that efficient when working with hot water radiators, and thus I would not see the kind of energy savings they promise. So, as he recommended, I went with a simpler model, one much less expensive, and I am happy. Another reason to work with Adams: the company called National Grid to coordinate their schedules so that National Grid would inspect the equipment on the same day the installation was complete. Thus there was no delay: on the same day the installation was finished, National Grid OK'd it and turned on the gas. No other contractor planned to make such arrangements. (The National Grid guy also complimented Adams: he said their installation was "perfect.") One minor gripe: the other company that Adams hired to take out the old oil tank were not very careful; they scratched the floor because they dragged the tank without sufficient padding, and they chipped the front steps of the house. They patched up the front steps, as I asked them to, but if they had been a little more careful, there wouldn't have been any damage to begin with. But Adams was thorough, competitively priced, and honest. I'd hire them again in a heartbeat.