Very well. Furniture done one day, carpets two days later. Arrived on time, worked steadily, carefully, and thoroughly. Very personable, answered questions willingly, made suggestions when asked. Results were as advertised.
Description of Work: Full house carpet cleaning and furniture cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$855
Susan G.
05/2014
5.0
carpet cleaners
 + -1 more
The carpets definitely looked a lot better and Mel discouraged me from spending extra money on scent, indicating that it wouldn't last and so wouldn't be worth it. I appreciated his advice.
Description of Work: Mel cleaned the carpet on the stairs, hallway, and three bedrooms of our rental property.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Steven W.
07/2013
5.0
carpet cleaners
 + -1 more
Very punctual, actually finished earlier than estimated and the final cost was lower than the initial estimate. Would definitely use again for any large or small cleaning related projects.
Description of Work: Empire cleaning visited the site first and provided a clear description of the recommended work with estimated cost and schedule. Empire Cleaning cleaned air ducts in home previously owned by a heavy smoker. They also provided very helpful advice in our other work to clean and remove years of smoker odor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Deborah C.
06/2013
4.0
carpet cleaners
 + -1 more
They were very very good in cleaning my rugs. Its a small company, they showed up on time and did what they needed to do. They didn't leave a mess. The rugs came out just fine
Description of Work: EMPIRE CLEANING came out to clean my rugs.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Msrgaret B.
04/2013
5.0
carpet cleaners
 + -1 more
I found Empire by looking for a company that was accredited by rug professional organization. I gave the owner a call. We discussed the job and he gave me an estimate. A time was arranged and Empire arrived on time. All work was completed in a timely manner.
Description of Work: I have my carpets cleaned at least once a year and have used a few different companies. Empire impressed me due to the owner's knowledge of carpets and the professional way he cleaned my carpets. Since I have a dog, my carpets require a lot of attention. Empire also was able to remove three stains.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
William P.
12/2012
5.0
carpet cleaners
 + -1 more
They arrived early and did the work in a professional manner. All stains were removed. These guys are great.
Description of Work: Steam cleaned carpets and applied scotchguard in living and dining area and hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Vic Z.
07/2012
5.0
carpet cleaners
 + -1 more
The Empire Cleaning man called ahead of his arrival to let us know he was coming and he came 15 minutes early. Beforehand, he gave me a quote on the phone after I explained the situation. Working alone, he ran a hose from his truck to the second floor where the bedrooms were situated. He moved furniture in order to clean and moved it back into place after he cleaned. Once done, the guy was thorough in giving us directions on how long to wait for the rugs to dry before walking on them. He advised us that we could move the process along faster by setting up a couple floor fans. We did. The next morning, the rugs were dry and spotless. The entire cleaning process took roughly two hours. The guy left booties to wear in case we needed to get into the room earlier than advised. We didn't ask him for the booties; he just felt he should leave them with us.
Description of Work: We had two bedroom WHITE wall-to-wall rugs that needed to be cleaned. They became dirty from a construction project we completed in the house. So imagine embedded dust throughout and stains in high-trafficked areas. We needed the cleaning to take place within a tight timeframe, seeing that we are planning a wedding in the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Mary A.
06/2012
5.0
carpet cleaners
 + -1 more
I used Empire Cleaning services within the last three-month. They are very proficient, friendly and responsive. The price is very reasonable. My overall experience is good and I will use them again in the future.
Description of Work: I used Empire Cleaning services for cleaning the carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Kathleen M.
01/2012
5.0
carpet cleaners
 + -1 more
They were excellent! We received a recommendation from an employer as well as Angie's List. They gave great service!
Description of Work: They cleaned our carpets for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deborah C.
09/2011
4.0
carpet cleaners
 + -1 more
Empire Cleaning provided a quote over the phone. The owner was responsive, showed up on time and did a very good job. The only reason I didn't give this company an "A" rating is that the pet stains weren't completely removed. I didn't specify in the beginning that they needed special attention but I expected them to come up. Next time, I'll make sure to mention anything that needs additional work.
Description of Work: Two small upstairs rooms needed to be steamed cleaned.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Christine M.
12/2010
5.0
carpet cleaners
 + -1 more
Our initial call was returned promptly and the owner came that weekend to give us an estimate. On the day of the cleaning, he showed up on time and did an excellent job cleaning the carpets on the first and second floors. Stains were removed that we feft were impossible to get out. The carpets dried quickly and the cost was true to the estimate. We plan to have him back after the holidays to clean the basement stairs and rug. Great Job!
Description of Work: They came and did an estimate. Another day the company returned and cleaned 7 rooms, stairs and a set of chairs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
PATRICIA S.
08/2010
5.0
carpet cleaners
 + -1 more
Excellent service. I called for an estimate and he was able to come that afternoon to do the estimate. He was prompt and gave me the esimate on the spot. I thought the price was reasonable and the cleaning was scheduled for several days later. Due to a cancellation, he was able to come sooner than expected and complete the cleaning. The carpets looked great! I will definitely use this service again.
Description of Work: Steamed cleaned all the carpeted rooms in our house (family room, office, 3 bedrooms, stairs).
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Service Categories
Carpet Cleaning
FAQ
EMPIRE CLEANING is currently rated 4.8 overall out of 5.
No, EMPIRE CLEANING does not offer free project estimates.
No, EMPIRE CLEANING does not offer eco-friendly accreditations.
No, EMPIRE CLEANING does not offer a senior discount.
No, EMPIRE CLEANING does not offer emergency services.