Rye Marble Inc

Deceptive sales and TERRIBLE CUSTOMER SERVICE. Do not expect help with issues after installation. Repeated failure to stand by representations and promises. The first island counter top delivered (which was a very unique and perfect slab we found at RMI) had a massive crack in it that was not apparent at the time of purchase. They said it was already there (even if not visible) and that it became very apparent during processing. We were told it should never have been delivered and installed in that condition. They removed it at our insistence and we ended up purchasing an alternative slab (which is nice but not what we preferred). We noticed immediately that virtually any drop or spill (regardless of how quickly we cleaned it up) would leave a very visible and permanent stain. Yes, we understand that, in general, marble is more susceptible to staining than other surfaces but they assured us that with their tried and true sealing process and our diligence with cleanup, most staining will be prevented and that we'd only need to reseal annually. To reassure us, Alex actually told us he has the same type of marble in his home. Not true, virtually everything stains immediately, regardless of how quickly it's addressed. We complained to RMl, and after repeated failures to return our calls, emails, and texts, they promised they would come out and remove the stains and reseal. It took weeks for them to come out to inspect and then told our contractor they would return to do stain removal and resealing in a couple days. After a couple days of NOT hearing from RMI and more unreturned calls and emails, we received an email that gave us instructions of how to remove stains and reseal every six months "AT OUR OWN RISK," audaciously adding, "please let us know if you have any questions." Now we are paying an independent marble technician to do the job RMI reneged on. RMI has beautiful stone and we are ultimately pleased with the look but we are totally dissatisfied with the unreliable and untrustworthy customer service they provide. Proceed "AT YOUR OWN RISK" with RMI.

unknown

They are really good people! They are honest and reliable. They show up when they say they will and do what they say they will. There are no surprises, everything is exactly as they say it will be. They are very willing to work with you. Their work is perfect.