VALENTI FLOORING, INC.

They refinished my parents’ hardwood floors in June and did a great job. We started noticing cracks in the spacing between the planks, so I called to ask why this was happening and what can be done (I don’t have hardwood floors so I know nothing about treating them). Right off, Julia was rude, short, arrogant, and on the offense. Very off-putting and unpleasant. Will seek another company that isn’t rude and come off like I’m wasting their time.

I thought it went ok until I asked about a problem about the finish protecting the floors. I asked Phil to call me, he never did. He lost a big job at my daughter’s house because he never called me back. That shows the kind of customer service Valenti Floors delivers - NONE. Waiting to see how the floors wear. Only time will tell.

The quality of the wood and its installation; and the finish and the way it was applied was very professional. We got what we paid for. The job took 3 days. I can't understand why we got different workers each day, although they were all professional, neat and clean and careful of all walls.

The whole process was smooth from start to finish. Julia was very professional and patient in explaining our options and the costs. She accommodated our schedule, meeting with me the Friday afternoon of the closing on our home purchase, then getting her crew out over the weekend to complete the job. One small spot needed touch-up and that was done promptly at my request. Their estimate was slightly higher than others I received, but I think it was because she included three coats of finish and also included sales tax -- no surprises! I work with a lot of home improvement contractors, and Valenti Flooring was one of the best I've encountered. Exceptional communication, easy to work with, and great results!

Everything was perfect! They were able to accommodate a tight timeline since we wanted the floors finished before we moved in. They were very well organized and professional. The price was very good for the large amount of work. They actually showed us different stain sample's on the floor. They were meet and clean and the results couldn't have been better.