Gem Marble & Granite Corp

We, unfortunately, dealt with Joe for our basic 60" vanity top. It was a complete disaster from start to finish. Workmanship and especially customer service are completely lacking. We will most definitely be looking elsewhere for the rest of renovations. This was our awful experience: It took a week for Joe to get a hold of the template guy to schedule an appointment for which he never showed up. Joe, of course, did not take the blame or apologize for the no show. When the measurements were finally taken we were told by Joe that it would be less than 2 weeks to fabricate. Four weeks later and after countless unanswered messages from Joe, we finally got the word our counter was ready (by calling ourselves- don't expect them to do their job). We scheduled the install and they showed up without the back splash because, according to the installer, they broke it while cutting (when we asked Joe why we were told it was all done if it had broke while cutting he changed his story saying it broke while loading onto the truck). We were underwhelmed with the product and installation. There was a large gap left between the wall and counter top. We complained & Joe said the side splash (which we did NOT want or order, but apparently paid for) would cover it- we had no choice but to use the side splash at this point. We just got the back splash and side splash installed and they are too short for the counter top. I expected everything to be perfect considering it took a month for a 60" vanity top. Precision is important in this industry, but apparently not to Gem. The polish on the stone is not good, the measurements taken were not correct and Joe was an absolute horror to deal with. They take no responsibility for their mistakes and they did not reduce the price for our troubles and the poor quality of their stone or offer us a corrected back splash for their measuring error. Save yourself a lot of stress, wasted time and money... go elsewhere.