AIRMAX LONG ISLAND INC

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We had the family room gutted out for remodel and about 1 month ago I called airmax to send someone over to see about replacing the ac vents and intake vent in that room. I called 7 times in that month period to get someone over. About 4 years ago we had our ac replaced through home depot and airmax was the installation company. For those 4 years we never had a problem with airmax. The tech guys where always friendly and never had a problem answering my questions. And we always had a yearly maintenance contract through airmax. But this year it was like something had changed at the office. It began with the spring tune up. I notice it was the end of may and no calls from airmax. So I called the office to see what happened and the lady gave me an attitude saying they called and nobody answered. They could not leave a message? The tech guys came out and they where amazing! I give them an A! But it was when I called for someone to replace those vents and intake vents that things turned for the worse. The lady was rude to me on a few calls and telling me she would give john my message. Days would go by and no call backs. Frustrated , I keep calling and get the same run around. The family room is nearing completion and I cant go into winter with holes in the ceiling . Finally last week I called for the last time. The lady told me that they got my message and called me on numerous times and even john had come to the house and nobody was home. That's a complete lie!!! I checked the answering machine and no messages from airmax. I checked my call waiting. It goes back 1 month. No numbers from airmax. So this company has played me for the last time! I called last Monday and the lady took my cell number to give it to john . After telling me basically I am a liar. I gave them 2 more days and still no phone call for an appointment. So now to my last straw, I called back and the lady was nasty to me telling me I call to much and they will get to me. I told her that "you just lost a good costumer " and slammed the phone. Its a real shame. I like airmax and I Don't know what changed in the office. But I found another ac company that services trane systems. Its soundview ac from port Jefferson. They welcomed me with open arms. I would not recommend airmax to anyone if this is how they treat good paying costumers !!!!!

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Went well with most things. Had a boiler issue that took two trips to resolve. Problem was it needed to be cleaned thoroughly and one of the technicians didn't know that, so we spent $175 dragging the gas company out to find there was no problem on that end. But one of the technicians (Mike?) was expert and had a good drive and got it done. Other maintenance performed well, although when asking for estimates for new work (bigger humidifier and automated thermostats) responses are sometimes incomplete, as if new business isn't necessarily a priority (they probably like the service business better). But nice folks overall.

I have an older home with two older air conditioning systems, one of which has been losing freon every year and my local service person suggested I replace them both. I looked at the Angie’s List website and called Airmax. They were extremely punctual with the appointment and one of the owners came out to personally look at my systems. He was very courteous and explained the different systems that were available and showed me how I could qualify for LIPA rebates and reduce my energy costs with the newer systems, that use the new type of freon. Their price was in line with another independent contractor that quoted a similar job, but was not a LIPA Cool Homes Contractor and could not offer me the rebates. They were both much less then the price I was quoted from a large retailer who does a/c and other home improvements and was also not in the LIPA program. The Airmax crew was phenomenal. They were kind, polite and extremely neat. After they cleaned up, it was like they were never there. They replaced both systems in a day and a half. I highly recommend this company.

We got several estimates and researched different systems before deciding to work with this company. They kept their appointments and did what they said they would in a prompt and professional way. Our only comment would be that they did not put the attic insulation back carefully so we had to take care of that. So far, the air purifier seems to be working very well. Because of the season we have not used the AC yet but we have tested it and everything seems to work very well. We will be having a long relationship with this company because they will be servicing the filter and the unit. Our neighbors had an AC unit installed by this company last year and they are very satisfied. So far we are are quite pleased and would recommend this company to anyone who wants a high quality job with high quality equipment.

Very good.

They are very thorough.

They came out end of June. They were excellent and I highly recommend them to anybody. They were on time. The technicians were experienced. They were very patient in answering all of my concerns. If I had to call the office for any reason they weren't immediately available but most of the times they were. They called me back within a reasonable amount of time. It was the most pleasurable experience being a home owner for thirty five years. I have to say that this was probably the best experience I've had.

Very happy. Techs came on time. Put units in and cleaned up well.

Excellent work. The sheet metal sleeve was cut and sized to exact dimensions so that it will be easy to attach the new register to the paneled framing. The technician went right to work, knew exactly what he was doing, and did a neat, professional job. I couldn't be more pleased. I should add that this is the second time Airmax has done air register relocation and installation. The first time, about a year ago, I had a basement duct extended to another area to improve air flow on the first floor which required cutting an opening in the hardwood flooring and underlayment and the work then was well done too.

Having problems with my boiler which kept shutting down. I had a annual service contract with them for 2007, 2008 and 2009. The problem with the boiler has been shutting down for 4 years and they could not figure it out. They kept pushing me off about it. They are very expensive and I will never use them again. Everytime I would call the office, they said they are working on it... Stay away!