Advanced Chimney Inc

I am now having a wood stove installed and the contractor who did the fireplace and chimney inspection for this job has told me that I only have about 10 ft of liner in my chimney. Unfortunately, the liner was installed so long ago that there is not much I can do about it except write reviews to warn others that Advanced Chimney is dishonest and steals from homeowners.

We were told that they would be here between 2;:00pm to 4:00pm.Two men arrived promptly at 2:15pm. One of the men came in and he wiped his feet numerous times to make sure he wasn't bringing anything into my house. He put a blanket on the floor in front of the fireplace to catch anything that might fall out.. He then took a flashlight and began checking the inside of the fireplace. The other man was on the chimney checking the caps and cleaning the chimney from the top down. One of my caps was rusted and they said that it would need to be replaced in the future. We asked if we could see it, and they brought it down to show it to us. We asked to see what their cap looked like. They showed us a new one which had a lifetime warranty and told us the cost to replace it. We felt it was very reasonable so we had it done today instead of waiting for the cap to rot off. They replaced the cap with the new one and they did an inspection of the outside as well as inside of the fireplace. We were told everything looked good. They cleaned up everything and gave us the bill which was the amount they had originally quoted us over the phone and for the additional work we had them do. I would highly recommend Advanced Chimney for getting your chimney cleaned. They were very professional as well as honest

Initially we hired Advanced Chimney Inc for a simple chimney sweep. At the time we had a non-working fireplace downstairs and a working fireplace upstairs. As we talked through options with them, given our existing flues, it made the most sense to put in a new, working fireplace downstairs and ventless gas fireplace upstairs. At the same time they redid our chimney. The downstairs fireplace is great. Advanced Chimney recommended a bellfire, which we're happy with, and they came, installed it and put in a new liner with no problem. Unfortunately since then it has been all problems. The chimney has stains on it that, though we have been told they will be fixed, remain. The upstairs gas fireplace had scratches on it before it was installed, they destroyed the wood hearth below the fireplace putting it in, the main log inside the fireplace was broken during installation, and we never received the remote control to turn the fireplace on. We made the mistake of paying them in full before they fixed the chimney or gas fireplace, and now have been waiting over a month for the repairs. We were told that the log is on backorder, and they're waiting for it to arrive to come and fix everything. We were then told it was in and they were supposed to come last Saturday to fix it - no one showed. For now, the chimney is still stained, the new gas fireplace is still scratched, the main log is still missing, the remote control is still missing, and the floor in front is still destroyed. Though we appreciated the advice they gave us through the process, we spent a lot of money for a job that was half well-done. I will re-post if these problems are ever fixed, but for now we're still waiting to hear back from Chris.

Well, one of the guys that came (Gene) said that I should NOT use my wood stove because the liner was 1-ply Aluminum and burned through at the top. He wanted me to pay $1450 to have it replaced. I called my husband and he said absolutely not, that the company that installed it would have to come back and fix it. Gene also said that the boiler flue was no good because moisture was getting in, and the furnace cement was all cracked. 2 days later someone called me from Advanced asking me if I was happy with the work, when I said no he kept going on and on about Gene must have been right because he wouldn't lie. After 15 minutes I hung up on the guy as it was getting impossible to try and talk to him.

We were so pleased with the performance of this company. They had phone calls to establish the time frame, a call prior to arrival and most efficient in their work.

Among all the companies we contacted, they were the first to reply and their credentials were good. They did a very nice job, and we had no problems with the price or anything like that. They were very prompt. They came when they said they would. They were very clean and very neat with what they did in the basement. Then, they came back and did the replacement of a chimney cover for us.

They are phone spamming liars. I would not have them in my house.

The experience has been very satisfying. They are extremely informative. They explained the situation to my satisfaction and they told me things that I was unaware of. They were also very prompt and they came here that afternoon.

The technician (Scott)left the invoice after receiving payment. We noticed after they left that there was a comment stating there was water damage and a new liner was required. The quote for new stainless steel lining would be $1500. The technician did not explain this to us at the time of service so I called the company requesting that Scott call me back. Left 3 messages with no response and finally reached Chris in the office who scheduled a re-inspection for the technician to show us the damage and repair needed. They did not show up for re-inspection. We called Chris again who spoke to Scott the technician about our chimney. The technician stated that the chimney damage was not critical but would need to be re-lined in the next several years. They would not honor the agreement to re-inspect as promised. There is a 30 day 100% satisfaction guarantee on the bottom of the invoice which they do not abide by.

The work went without incident - no difficulty, change from the estimate, or other issues. The workers were fairly professional, cleaned up after themselves, and worked quickly. We booked the work after they volunteered to lower their price to get us on the schedule, but their original price was fair.

After making an appointment, and waiting all day, I was told that they could not perform the work as they were running late. I cancelled and will not call them again.

FROM WHAT I CAN TELL, THIS COMPANY DID A GOOD JOB CLEANING MY CHIMNEY. THE PRICE WAS TOO HIGH. THE HEATING GUY TOLD ME I DID NOT NEED THAT SERVICE DONE.

I THOUGHT THAT THIS COMPANY DID EXCELLENT ON RESPONSIVENESS AND PUNCTUALITY. I DID NOT FEEL THEIR PERFORMANCE WAS AS GOOD AS OTHER COMPANIES I HAVE PREVIOUSLY USED. THEY WERE NOT AS NEAT WHEN IT CAME TO CLEANING UP AFTER THEMSELVES.

THIS IS THE FIRST TIME I HAVE USED THIS COMPANY AND THEY ARE GOOD. I WOULD HIGHLY RECOMMEND THIS COMPANY TO OTHERS. EVERYTHING WAS GOOD, AND EVERYTHING MEET MY EXPECTATIONS.

I DID NOT FEEL LIKE I WAS BEING RIPPED OFF. HE DID POINT OUT THE RING ON MY CHIMNEY WAS GOING OUT. ALONG WITH OTHER WORK DONE WE WERE ABLE TO VERIFY WHAT HE SAID WAS TRUE. THERE WAS NO SALES PITCH AT ALL.

I WAS NOT SATISFIED WITH THIS COMPANY. THE WORK PERFORMED WAS NOT GOOD. THEY GAVE SUGGESTIONS THAT I THOUGHT WAS NOT NECESSARY. THEY WERE VERY AGGRESSIVE WITH THE JOBS.

I THINK THAT ADVANCED CHIMNEY WAS PROFESSIONAL, PROMPT AND EVEN RESPONSIVE. I WAS PERSUADED INTO INSTALLING A BRAND NEW CAP FOR MY CHIMNEY AND IT IS ALREADY CROOKED. I THINK THERE WHOLE ATTITUDE WAS TO DO AS MORE WORK FOR MORE MONEY.

ADVANCED CHIMNEY DID A WONDERFUL JOB. THEY ARE PROFESSIONAL AND PLEASANT TO DO BUSINESS WITH. THEY DID A NEAT AND CLEAN JOB AND GOT IT DONE IN A TIMELY MANNER.

I FEEL I GOT THE BEST DEAL SINCE I DID GET ESTIMATES FROM OTHER COMPANIES. ADVANCED CHIMNEY SEEMS TO BE A RATHER HONEST COMPANY, FOR THEY DID NOT UP THE PRICE FROM THE ESTIMATE GIVEN.

ADVANCED CHIMNEY DID A HORRIBLE JOB. THEY WERE NOT HONEST, PROFESSIONAL OR COURTEOUS. WE WOULD NOT EVEN LET THEM FINISH THE JOB. I COMPLAINED TO THE MANAGER BUT NOTHING HAPPENED.

EVERYONE AT ADVANCED CLEANING'S OFFICE ARE VERY POLITE AND PROFESSIONAL. THEY ALWAYS MAKE SURE THEIR CUSTOMERS ARE SATISFIED AND THEY ALWAYS MAKE SURE THAT YOU KNOW WHAT THEY ARE DOING BEFORE THEY DO IT.

I WAS VERY SATISFIED WITH THE SERVICE THIS COMPANY PROVIDED. THE COST WAS REASONABLE. THE SERVICE GUY WAS NICE, NEAT, & FRIENDLY. HE ALSO TOOK THE TIME TO EXPLAIN WHAT HE WOULD BE DOING.

ADVANCED CHIMNEY DID A GOOD JOB. THEY CAME AT THE SCHEDULED APPOINTMENT TIME. THE EMPLOYEES WORKED HARD & DID A NEAT, CLEAN JOB. THE CHIMNEY WORKS LIKE IT SHOULD AGAIN.

THE REPRESENTATIVE WAS HONEST AND COURTEOUS WITH ME. THIS COMPANY WAS GOING TO FIX THE FLU ON MY CHIMNEY AND SAID IT WOULD HAVE TO BE REPLACED. THEY DID A FANTASTIC JOB OF KEEPING THE SOOT OFF MY CARPETS WHEN CLEANING THE CHIMNEY.

THE CHIMNEY SWEEP DID A GOOD JOB AND DID THE WORK QUICKLY AND EFFICIENTLY. THE WORKERS WERE PROFESSIONAL AND COURTEOUS TO ME. THE WORK AREA COULD HAVE BEEN LEFT A LITTLE CLEANER WHEN THE JOB WAS COMPLETED.