Rome Pools & Spas

Amazing service from Rome Pool and Spas! If you are looking for a team of people who are honest, knowledgeable, and hard-working look no further. We had an old liner in our inground pool that needed to be replaced, simple right? Well, once the old, faded, and wrinkled bottom liner was removed there were more issues to be found. They repaired the bottom floor to remove water and worked meticulously on getting the proper grade or incline and replaced the tracking around the entire pool. They fixed all of the mistakes that helped to make a liner and pool fail. They were working out in the 90+ degree weather from mid-morning till evening. Everyone from the owner to the crew worked together seamlessly to get our 30-year-old pool looking brand new, from the foundation and structure integrity to the beautiful liner that was put in place. Thank you Rome Pool and Spas, we are definitely satisfied with our pool. You brought many more years of happiness to this family during the summer months. Bottom line... it was done correctly and no shortcuts were taken.

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They were quick at diagnosing the problem and did a really good job with the repair.

I was surprised; they do a lot of pools. When we first contacted them, they were a new company. Jeff, who owns the company, was a general contractor getting into the pool business. We felt pretty comfortable using him because all of the employees that he had were from another pool company that had just recently closed. That company had a long-standing excellent reputation with pools. Some of these guys had been doing pools for 20 years. They gave us an excellent price. They were very attentive at the get-go. We had an issue with the wrong liner, but it wasn't their fault. We brought it to their attention during the install, but they thought it would flatten out when the water went in. That didn't happen. The owner said that the liner needed to be perfect, so he actually installed a new liner, even though the water was in. We emptied the water for them, even though they should have done it. Overall, they have been pretty good. I can't say they were excellent, because there were some communication issues. It was difficult to contact them and get information about the start-up. That hit a few little bumps. After the job got going, everything was fine. Communication issues were our main frustration.