ONEIDA COUNTY FURNACE INC

unknown

He installed a low grade used furnace for the price of a top quality new one. Then he denied that he had charged me 4.500 dollars for it when I have the receipt and the cleared check that I wrote out to him. Strange person. Their old lining in the inside of the chimney fell and caused a blockage and carbon monoxide to infiltrate the home, but I could not take them to court because it was too long ago when they installed that lining in the chimney and had no proof they did that. He would not go to the home to fix the problem with the new heating system, so I had to call another heating person in my town to fix my new 4,500 dollar heating system, wow, that was the worst contractor scenario I ever encountered. He was rude to boot.

I called to schedule a service call because our furnace was shutting off prematurely. I called the number of a local furnace company who had installed our furnace in the past and placed their sticker on it. The appointment was scheduled for a Tuesday morning. The repairman came and replaced a diaphragm at the cost of $10.50 and a furnace filter costing $3.50. The filter had been recently replaced and was clean. The service call was $100.00 and the labor charge was $65.00. Because the service was during work hours, a relative stayed in our home to make payment on our behalf of services rendered. When we arrived home from work, our house was 59 degrees and the furnace was not running. We called the office of Oneida County Furnace at (315) 337-7460 and talked to an answering service. The repairman returned the phone call two hours later. I explained to him that the furnace was still shutting down before the set temperature was reached and the problem had not been resolved. He stated that the furnace was running when he left but the thermostat did not call for heat and he admitted to not checking for an explanation. When I asked him why this issue was not taken into consideration during the first service call, he said he would have to charge us another $100.00 service charge plus labor. Our house temperature at this point in the evening was 55 degree and we have 3 young children. He refused to come back that night and we did not get a return phone call from the owner even after multiple messages left with the answering service. I was able to contact the owner the next morning and he refused to come back to repair the furnace because his employee claimed to have fixed the problem. He said I should get someone else.