Wonder Windows

Windows, Doors, Kitchen and Bath Remodeling,

About us

Since 1962, Wonder Windows has grown to become one of the leading and most trusted professional window installers in WNY. We are a second generation family owned business, that has been committed to offering the highest quality products at the lowest prices available. Our professional installation teams are our own employees and have been with us for years. It excites us that 60% of our business is repeat customers or referrals!

Business highlights

62 years of trusted experience
Family Owned & Operated

Services we offer

Replacement Windows, Entry Doors, Patio Doors

Services we don't offer

We no longer offer general remodeling services or retractable awnings.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Our Recent Projects


Photos of past projects

Reviews

4.6122 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
15%
3
4%
2
6%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.6
responsiveness
4.6
punctuality
4.6

Filter reviews by category

Showing 101-122 of 122 reviews

Gary S.
10/2015
5.0
replacement windows
  + -1 more
unknown
Description of Work: Great job installing the windows. Installers were polite and helpful. Windows look great.
Rating CategoryRating out of 5
Yes, I recommend this pro

brian C.
06/2015
4.0
replacement windows
  + -1 more
It went great
Description of Work: They installed windows for me.
Rating CategoryRating out of 5
Yes, I recommend this pro
$2,000

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! We appreciate your business. Thanks again!

Kyle B.
06/2015
5.0
replacement windows
  + -1 more
unknown
Description of Work: They were on time. They quoted me 3 days to do all my windows but only took a day and a half. The crew was great made sure everything was perfect inside and out. Windows are very well made and have made a huge difference in the house. The cleaned up everything then went over each window again to make sure is was perfect.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,200

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! We appreciate your business. Thanks again!

Mark M.
06/2015
5.0
screen repair, replacement windows
  + 0 more
unknown
Description of Work: Replaced 12 windows, very good quality, workmanship. Installers were professional and helpful. Cleaned up after each day. Had one issue with a screen, they came right out and ordered a new replacement screen. | |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! We appreciate your business. Thanks again!

Wanda I.
04/2015
5.0
replacement windows
  + -1 more
unknown
Description of Work: Replaced 23 windows in 2 days

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$8,000

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! We appreciate your business. Thanks again!

Gary S.
04/2015
5.0
replacement windows
  + -1 more
unknown
Description of Work: Installed windows in my house. Excellent workmanship. Windows look great. |Price was lower then competitors. Guys were on time each morning to start the work. Would definitely recommend using Wonder Windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! We appreciate your business. Thanks again!

josh H.
03/2015
5.0
replacement windows
  + -1 more
Everything went well.
Description of Work: They installed about 19 windows for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! We appreciate your business. Thanks again!

Lee M.
01/2015
5.0
replacement windows, doors
  + 0 more
unknown
Description of Work: Wonder Windows installed 22 windows and one sliding glass door. The installer was professional and highly knowledgeable. He was respectful of the cold winds outside and planned the installation to reduce any heat loss to a minimum. Wonder Windows price was substantially lower than the other bids and it caused me some initial concern. After the install there was no change in price and I was extremely satisfied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,026

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! We appreciate your business. Thanks again!

Henry J Y.
01/2015
5.0
replacement windows
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! We appreciate your business. Thanks again!

James M P.
01/2015
5.0
replacement windows
  + -1 more
unknown
Description of Work: Supplied and installed 9 new OKNA Thermal Insul-Tec windows, repaired any damaged window frames, attached outside siding around window frames of 12 windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,075

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! We appreciate your business. Thanks again!

Paul C.
10/2014
5.0
replacement windows
  + -1 more
unknown
Description of Work: Wonder Windows will install 1 Kitchen window, a window on my stairs and 3 windows in a bedroom.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
4.0

Yes, I recommend this pro
$1,990

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! We appreciate your business. Thanks again!

karen S.
06/2014
5.0
replacement windows
  + -1 more
unknown
Description of Work: They put 8 windows in and did a great job. We noticed there is quite a reduction in noise with these windows, big difference with the exterior look of our home with our new windows as well. Job was completed in one day and they were very nice and cleaned up when they were done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,400

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! We appreciate your business. Thanks again!

Karen D.
06/2014
3.0
replacement windows
  + -1 more
unknown
Description of Work: Did NOT use! Price was competitive when "finally" received. Took over a week after saleman's visit to get quote. Salesman continually interrupted and did NOT say; I'm sorry, when dining room chair he sat in broke. It will cost $55 to repair. |Didn't believe lack of concern for our time & property would be a good fit for installation; despite decent product, price & neigbor recommendation of company.

Rating CategoryRating out of 5
value
4.0
professionalism
2.0
responsiveness
3.0


Response from Wonder Windows
We appreciated the opportunity to serve you and we apologize there was a delay in getting your estimate to you. This is one of the reasons why we have been working for two years on our Revolutionary IPAD quoting system to streamline quoting items several different ways; as you had requested from our Sales Rep. It is our desire to be able to do this effortlessly, every time! Regarding your chair, an apology was made and we are sending you a check for $55.00 for the repair of the caning. Please accept our sincere apologies.

Grazyna B.
06/2014
2.0
replacement windows
  + -1 more
unknown
Description of Work: We wanted to have five windows and an entry door (with sidelites and transom) replaced. We signed a contract with the sales representative in our home. The next day we went to the showroom to talk with the owner about the details regarding the entry door since the representative knew very little about it but pressured us to sign the contract the day before. Then an employee came to our house to take measurements. He was rude and angry. He damaged our entry door while taking measurements. Two or three weeks later the owner came to our house and told us that the job is worth twice as much as estimated ($5900 was the original estimate). In fact he did not know the real cost of the entry door unit and also was not comfortable doing the whole entry system, relatively complex job for them. We really liked the style of OKNA windows so we agreed to proceed with the windows. However our old windows were new construction vinyl windows and the owner described the difficulties and problems that may occur because of that. We became nervous that the company won't manage to do the job well and at the end we decided to go with a different company. |The owner told us about plans to improve the pricing system and despite that we wasted a lot of time and energy trying to do business with his company we wish him the best. Hopefully there will be also better collaboration between salespeople and management so they won't solicit the business that the company does not want. |

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
3.0
punctuality
5.0

$5,900

Response from Wonder Windows
We appreciated you loving our products and deciding to do business with us. Your project was not just a simple replacement window and door project. Your project installation required going back to the rough opening and it needed to be handled in a certain way to ensure yours and our satisfaction. Unfortunately the S/R missed it and the Owner caught it. We are sorry that you became nervous. We were trying to do our best and be honest with you as to what was involved. We apologize for any inconvenience. We wish you the very best in the future for your project.

Robert P.
06/2014
4.0
replacement windows
  + -1 more
unknown
Description of Work: We purchased 10 double hung vinyl windows. We are happy with the quality and price of OKNA INSUL-TEK windows. However we were not happy that only 1 installer showed up for the install. One window was broken during transport and another nearly dopped when being carried upsstairs by the lone installer. |We got estimates from 4 other window installers. Wonder Windows had by far the best price for good quality windows. (I researched all of the brands online). Although WW can use some spit and polish on ther customer service and need at least 2 installers/job, they offer the best quality/price products.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$3,000

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! We appreciate your business. Thanks again!

Kathleen M.
09/2013
4.0
replacement windows
  + -1 more
Fine
Description of Work: Just gave me an estimate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! If you have any future projects, please don't hesitate to give us a call! We appreciate your business. Thanks again.

Kevin B.
08/2013
5.0
replacement windows
  + -1 more
good
Description of Work: supplied windows

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Response from Wonder Windows
Thank you so much for letting us know how happy you are! We really appreciate hearing from our customers! Spread the word to your friends and family members and we will give you $20 for every referral that results in an appointment! If your Referral becomes a customer who buys $1,000 or more in windows, doors or other products, you get another $30! If you have any future projects, please don't hesitate to give us a call! We appreciate your business. Thanks again.

Ellen L.
07/2013
1.0
replacement windows
  + -1 more
worst expereince ever
Description of Work: room addition

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$55,000

Response from Wonder Windows
This customer contracted for an addition with BSL Direct Sales, Inc, the parent company of Wonder Windows in 2009. We made every effort to satisfy and adjust the scope of work for this customer. The BBB determined that we had made a good faith effort to resolve the complaint and closed the file in September of 2010. The experience for us as a company was very difficult. As a 50 year old company, we work very hard to make every customer experience great. However, we realize it is impossible to please every customer.

jonathan H.
01/2013
2.0
replacement windows
  + -1 more
unknown
Description of Work: The representative was very nice and came out to give me an estimate on window replacement. Never heard from him or received an estimate after he left. Poor followup. I won't do business with a company I can't fully rely on.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Wonder Windows
We apologize for not contacting you sooner. After doing our research including stopping by Morse Sash and Door, we realized that the original suggestions to you were correct. Replacement vinyl windows for the piano room would cost 3500.00 but you would have significant glass loss and a noticeably different look from inside and out including color and finish. You would almost certainly want to change both windows at that point so the exteriors matched. Andersen has replacement sashes with high efficiency glass that would maintain the windows existing appearance. We looked into getting the windows ourselves but this work is better left to an Andersen dealer who is familiar with the procedures. We appreciate the opportunity to quote this work. Please contact us anytime if we can be of help. Thank you.

HOWARD G.
01/2012
5.0
replacement windows, glass block
  + 0 more
easy to deal with; excellent value
Description of Work: ordered replacement windows and glass blocks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

JIM C.
12/2011
5.0
replacement windows, doors
  + 0 more
Excellent overall.
Description of Work: Total work by WW over the past year included a patio door and 10 Farley windows. Price was excellent as was installation. An order mistake with 3 two-lite slider windows was handled in a totally satisfactory manner. Would use them again and would recommend them to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Scott T.
05/2010
5.0
replacement windows
  + -1 more
Great!
Description of Work: Replaced 14 windows with white custom trim around each window to match our siding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Contact information

3535 Winton Pl Suite 1, Rochester, NY 14623

https://www.wonderwindows.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Windows,
Doors,
Kitchen and Bath Remodeling,
Bathtub Restoration

FAQ

Wonder Windows is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Wonder Windows accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Wonder Windows offers free project estimates.
Yes, Wonder Windows offers eco-friendly accreditations.
No, Wonder Windows does not offer a senior discount.
No, Wonder Windows does not offer emergency services.
Yes, Wonder Windows offers warranties.
Wonder Windows offers the following services: Replacement Windows, Entry Doors, Patio Doors
We no longer offer general remodeling services or retractable awnings.

Contact information

3535 Winton Pl Suite 1, Rochester, NY 14623

https://www.wonderwindows.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM