Turnbull Heating & Air Conditioning

About us

Fros Heating & Air Conditioning specializes in residential comfort products and services. We provide emergency service, planned maintenance, replacement HVAC equipment, new system design and installation, and indoor air quality support. We proudly support homes throughout the Rochester, NY region.

Business highlights

70 years of trusted experience
Emergency Services Offered

Services we offer

Residential heating and air conditioning. Water heaters. Indoor air quality. Service. Maintenance. Replacement. Design. Installation.

Services we don't offer

Plumbing. Electrical.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.58 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.0
value
3.7
professionalism
3.7
responsiveness
4.0
punctuality
3.7

Filter reviews by category

Showing 1-8 of 8 reviews

Ben A.
09/2021
1.0
heating & air conditioning/hvac
  + -1 more
The contents of this review is my opinion based on my personal experience. In my opinion Fros Heating and cooling is a horrible company. hired them to install a whole home mini Split and in my opinion it's never worked correctly since day one. I set it on 68 degrees and the best it can do it 73 degrees. I have attempted to get them to address this issue and three times they said they would send someone out to do a full diagnostic and they never actually sent someone out. Also installed a dryer vent and after discussion and agreement on where the vent would be they ended up installing it in a completely different place where I didn't want it, then tried to charge me to fix their mistake. I ended up asking them to leave my property.
Description of Work: Whole Home Mini Split install

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$38,000

Heather C.
05/2021
5.0
heating & air conditioning/hvac
  + -1 more
Technicians installed and cleaned up after themselves. We were very pleased with the installation in an occupied rental unit.
Description of Work: Furnace Installation

Rating CategoryRating out of 5
quality
5.0
responsiveness
5.0

Yes, I recommend this pro

Mark & Theresa O.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
It was excellent. They arrived on time. They were respectful. They wore their masks. They told me exactly what they were going to do and approximately how long it would take. They kept me updated throughout the whole process. It was a wonderful experience. They were professional.
Description of Work: They did maintenance on our furnace.
Rating CategoryRating out of 5
Yes, I recommend this pro
$85

Response from Turnbull Heating & Air Conditioning
Hi [Member Name Removed] - Thank you so much for the review. So glad we could help you with the furnace inspection. Stay warm this winter! Jake Koch

Trey W.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
Everything was great. They did the work professionally. They were nice and extremely clean. They went above and beyond.
Description of Work: They installed and uninstalled my furnace and vent.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Turnbull Heating & Air Conditioning
Thank you for the review Mr. [Member Name Removed], greatly appreciated! Jake Koch

Bryce M.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
Excellent team and worked very hard to work inside my budget to upgrade my home. I was very happy with the outcome of the work and the consistent communication. Very professional and high quality team. Would definitely recommend to family and friends!
Description of Work: new furnace and air conditioning installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Turnbull Heating & Air Conditioning
Thank you so much [Member Name Removed], we appreciate the feedback! It was our pleasure to work with you! Jake Koch President

Kimberly H.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
Great. Wonderful company
Description of Work: Hot water tank and a new furnace
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Turnbull Heating & Air Conditioning
Thank you so much for the feedback [Member Name Removed], so glad we were able to help! Jake Koch

Kirk H.
10/2020
5.0
heating & air conditioning/hvac
  + -1 more
very prompt
Description of Work: installed a new Furnace
Rating CategoryRating out of 5
Yes, I recommend this pro
$4,000

Response from Turnbull Heating & Air Conditioning
Thank you so much [Member Name Removed], so glad we could help!

Gary T.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
yes
Description of Work: new 90/10 new 90/10 furnace and a coil for AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

    Contact information

    119 GARSON AVE, Rochester, NY 14609

    https://www.frosheating.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day


    Licensing

    Insured

    Licensed*

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories


    FAQ

    Turnbull Heating & Air Conditioning is currently rated 4.5 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Turnbull Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Turnbull Heating & Air Conditioning offers free project estimates.
    Yes, Turnbull Heating & Air Conditioning offers eco-friendly accreditations.
    No, Turnbull Heating & Air Conditioning does not offer a senior discount.
    Yes, Turnbull Heating & Air Conditioning offers emergency services.
    Yes, Turnbull Heating & Air Conditioning offers warranties.
    Turnbull Heating & Air Conditioning offers the following services: Residential heating and air conditioning. Water heaters. Indoor air quality. Service. Maintenance. Replacement. Design. Installation.
    Plumbing. Electrical.

    Contact information

    119 GARSON AVE, Rochester, NY 14609

    https://www.frosheating.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day