Turnbull Heating and Air Conditioning

air duct cleaner, heating & cooling contractor

About us

Family owned and operated; Turnbull Heating & Air Conditioning has been serving Western New York since 1966. We specialize in residential heating, cooling, and indoor air quality. Our team provides emergency service, unit replacements, system design & installation and air quality management.

Business highlights

71 years of trusted experience
Emergency Services Offered
Veteran Owned & Operated

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.518 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
17%
3
0%
2
0%
1
6%


Rating CategoryRating out of 5
quality
4.6
value
4.6
responsiveness
4.6
Showing 1-18 of 18 reviews

Antje D.
06/2022
5.0
Their technicians are first class.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

William L.
05/2022
5.0
All their personnel were very professional and answered any question I had. Highly recommend them!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Vicki R.
01/2022
5.0
Everyone at FROS Heating & Air Conditioning was polite and respectful of my home, kept me informed throughout the installation process, quiet diligent techs worked in some frigid weather, tidied up before leaving, arrived on time and completed the work ahead of schedule! Competitive pricing, able to obtain equipment quickly and started the work with minimal delay. Absolutely 100% recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

BRYCE M.
12/2021
5.0
Professional and did a great job. Very communicative team. I highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$8,000

Edward C.
08/2021
4.0
I would have rated them higher except no one told me that they turned the water back on. I turned the faucet in the bathroom all the way on and I have a slow running drain. It overflowed on the kitchen floor. I had to get the shop vac and clean the whole thing up. Their workmanship was excellent and timing was perfect. Also the price was reasonable.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,295

Ben A.
08/2021
0.5
This review is my opinion based on my personal experience. Hire anyone but this company. Hired them to install a whole home mini-split and it has not worked correctly since day 1, trying desperately for them to come to fix it but all I have gotten is run around and excuses. All I want them to do is to send out a tech to do a full diagnostic of the system to make sure it is working as intended. They would rather make excuses and do anything and everything but what I am asking them to do. Horrible company, stay far away. They also offered to put in a dryer vent and ended up putting it in completely the wrong spot, not where I wanted them to and where we agreed it would go, they wanted to charge me to fix their mistake. I wish I hired a diamond certified contractor for Mitsubishi Mini Splits instead of this company.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5

$37,864

Paul H.
08/2021
5.0
they a very neat and pro. job both inside and outside the house. I believe that they did a better job than the builder did. they answer all my question. Everything was replaced instead of just cleaning out the old pipes. I give them a 10 out of 10 for everything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$4,359

Maria K.
07/2021
5.0
I am pleased with Fros Co. so far, everything is working as it should. They were efficient & on-time. The only little hiccup was that they broke the attic hatch. We called them about it after they left & the next day they brought a new one.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$5,300

marie w.
07/2021
5.0
I'm rating FROS service, professionalism and responsiveness as outstanding! Very happy with our investment in ductless mini-split A/C and heat pump for bonus room from FROS. Excellent, consultative proposal, great installation and followup. FROS team delivered above and beyond. Kevin (manager), Matt & Josh (installers) were fantastic - thank you FROS for a job well done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Louie B.
05/2021
5.0
The installers from fros were wonderful . They did a excellent job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kathryn H.
04/2021
5.0
Hit the mid-way point of my project, the team is doing a great job, clearly taking pride in the work they are doing and stepping up to the challenge of retrofitting an AC system into an old home and preserving the charm of the house and achieving the goals of the project. It always bodes well when the crew are psyched about the job - kudos to Jerry and Austin for converting the plan to reality, and thanks Kevin for assembling the team and coming up with a workable solution to the challenge! Looking forward to seeing how this will work out

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Jusnita G.
04/2021
5.0
Respectful and knowledgable

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$6,000

Stephen P.
04/2021
5.0
The folks from Fros did an excellent job! Kevin was very clear and detailed when giving us our quote, and the installers did a wonderful job (which included some custom metal work that was impressive). And all of them were very friendly and approachable. We definitely made the right choice going with them for our install.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$3,550

Wayne S.
04/2021
4.5
The furnace installation was completed within one week of signing the contract. Minor corrections from install were addressed the next day.

Rating CategoryRating out of 5
quality
4.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Syreeta D.
02/2021
4.0
Na

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro
$3,360

Karl B.
01/2021
4.0
It was a rocky start because of some of their personnel issues they were having with the initial install team. Once they got that sorted out it was a good recovery.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
3.5

Yes, I recommend this pro
$5,200

Michael P.
12/2020
4.5
Friendly and a good value.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
4.0

Yes, I recommend this pro

Bryce M.
10/2020
5.0
He is very professional! Cared about what I needed and took the time to understand! Very conscientious about working within my budget!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

    Contact information

    35 Bermar Park, Rochester, NY 14624

    http://www.turnbullheating.com

    Service hours

    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day
    Sunday:
    Open All Day

    Service Categories

    air duct cleaner,
    heating & cooling contractor

    FAQ

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Sunday: Open All Day

    Turnbull Heating and Air Conditioning accepts the following forms of payment: CreditCard
    Yes, Turnbull Heating and Air Conditioning offers free project estimates.
    No, Turnbull Heating and Air Conditioning does not offer eco-friendly accreditations.
    No, Turnbull Heating and Air Conditioning does not offer a senior discount.
    Yes, Turnbull Heating and Air Conditioning offers emergency services.
    Yes, Turnbull Heating and Air Conditioning offers warranties.

    Contact information

    35 Bermar Park, Rochester, NY 14624

    http://www.turnbullheating.com

    Service hours

    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day
    Sunday:
    Open All Day