TruGreen Lawn Care - 5030

I contacted customer service to send a tech out to my property and treat for brown patch and no one came by. When I called to follow up the representative informed me that they had attempted to contact me and inquire about the problem but since I apparently did not answer, they never sent a tech out. Why would I need to explain the problem to a lawn care company who I am certain would know the details and treatment of brown patch. My lawn looks terrible as it has only gotten worse with the lack of response from TruGreen. I will not be using them next year.

Paid in full in spring for once a month service. They’re only been to my house once on May 28th. Was scheduled for July 3rd. Never showed. Then scheduled for followed week. Never showed. Now I’m scheduled for July 14th. Can’t trust them to be there so I cancelled entire program. This is something I wanted done every year along with 3 of my neighbors but not with this company.

I would never recommend them again. I had a new section of lawn put in. The people putting the chemicals down were fine. They realized it was new and didn't put any chemicals on it yet. The guy that came to aerate the lawn tore up the entire thing up with his machine. He should have known the first time when he went thru that it wasn't right and it was torn up and he kept doing it. I called repeatedly and talked to 3 different managers there and got absolutely no satisfaction so I dropped them right then. I told them right there quitthe service. I don't want you again.

Same issue as previously had this summer. Weed application did nothing to kill weeds

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The service turned out very good. The price was fair. This is our first year doing this and I have nothing to compare. The gentleman that comes here and does it is excellent. He's a very nice guy. This was the second time that they had been here. We had a contract with them. The first time they came here, we had them to do something extra and that cost was $105.51. The second time they came, the cost was $97.95; every time they come that is the price for the service. They will come six times to fertilize, one time for weed control and grub applications. For the whole year $688.66 for seven applications on what my husband agreed on with them.

I received 2 calls saying that they were coming to fertilize the lawn. When they didn't come that day, I called the next day. It was rescheduled for the next week. When no one came, I called again; I was told that a General Manager would call me. I waited 2 days -- no one called. I called again and said that I wanted a refund. It took 20 min. for Derek to understand that I wanted a refund. I waited a week and called my credit card company to see if a refund had been issued. It had not. They called Tru Green and we had a 3 way conversation. John agreed to give me a refund. Every year, I have had to call them to come back to treat the clover and they never really do get rid of it --- or many weeds. I do not recommend this company.

From what I could tell, it's pretty good. They're good at responsiveness. They tried to sell me something I already have.

They came out a few times last year. They had an auto renew that I didn't know about so I cancelled it. The pricing was ridiculous so we cancelled it. Originally, we liked the service, they did a great job but it became too expensive. The people who came are professional but the guy I cancelled with was not very professional. I will use them again only if I had to. I think the product is really good, it was just over priced.

They cost about $420 a year for 5 treatments. They use an organic fertilizer, and this last year I gave up with the dandelion, so I had them come out and do the pesticide. The service is good. They will call me the day before and tell me that weather permitting they will come out the next day. If you pay by a certain time for the next season, they will give you a discount. They are very good. I don't need to be home when they are here, so I don't have any interaction with the people. I am contracting with them, and I am waiting for them to come out for their first visit here.

It's $79 per application. It takes him about 20 minutes. One person comes out to do the work. He comes in a truck loaded with whatever he needs. He does my lawn and my neighbor's lawn. He does several lawns. It's a huge corporation. He sprays, puts down a couple of flags that are required in New York state and he leaves the bill on my door. He get in his truck and he drives away. They used all liquid applications. I've used them for one year. Their price seems to be right in line with everyone else's. They seem to do a decent job. They are very responsive. There is no appointment needed. It's pre-scheduled. Actually he was quite professional.

OK...so door to door sales stopped in my neighborhood last spring and I was given a price I couldn't refuse. I had just seeded my lawn the year before and knew how much it cost to fertilize much less do any grub control. So I took the chance. They stopped for the first treatment weeks after I signed the contract and I was excited to see how my lawn would look that summer. The results were less than pleasing. My lawn did not have any sort of deep green I experienced the year before. I decided to give it another treatment or so to see if it would change. It did not. I contacted the office with disappointment and stated I needed resolution. I asked for a treatment of granular fertilizer over the liquid they've been using up until now. The lawn was finally starting to react. The next treatment went back to liquid and I had to ask again for a granular treatment as the liquid did nothing for my lawn. This time, my lawn looked like a football field. I never expected an experienced company like this would stripe my lawn like they did. I contacted the office and they sent a representative to my house to view the lawn and told me it was "frost" related and that they were not at fault. I've seen a striped lawn...I did it myself the year before and knew what caused the problem and how to fix it. At this point, I had it. I soon after received a bill stating how great of a deal I was getting this past year and that treatment for 2015 would be much higher. I contacted customer service and immediately cancelled service. I was extremely disappointed in the service level. The management in the field office was great to speak with and they did exactly what they said they would, but it appears the field service reps are nothing more than college kids looking to do something over the summer. I expected more. I was warned prior to signing up for service to avoid this company, and now I know why. For what you're paying for, I learned it was worth just buying a spreader and doing the job myself. If you can't do it yourself, look elsewhere. This company isn't worth your time or money.

I hired them to put fertilizer down and they did it.

I thought their price was a little high so I went some place and they called me back. I told them they were too high and they reduced the price by a lot so I went back with them. They dropped $75 or something. They do a good job. My lawn looks great. They all use the same stuff and applications. They figured out the dates they wanna do the work and they call me ahead of time to tell me they're coming. They tell me if I need the dog in or not depending on what they're putting down, and they tell me whether I need to be there or not.

They come out every six weeks and they are reliable. They are professional and one of my relatives recommended them to me. They do the right thing. They have been good at giving me what I need. It is a little pricey but, I have a large yard.

So far - no improvements- I have only had one 7 minute visit by the company- and have not experienced any results.... Stay tuned

I had several problems with Scott's Lawn Service. We first were talked into the service at a Home Show. They would call me often and push for services, especially the core & aeration, with seeding. I finally agreed to it, and they gave me a time frame, which was at least a few weeks out, which they said was appropriate for our area. The rep who sold the service told me it did not have to be watered afterward, because it is usually rainy in that time frame. However, they did not wait, and came in the next few days. I had been glad when the rep said they wouldn't be coming for a few weeks because I told him I would not be able to water the lawn due to prior commitments for a few weeks anyhow. I was furious when I came home just 2 or 3 days later, to a notice from Scott's that they had done the service. I tried several times to reason with the local manager, but he would not even compromise at splitting the bill. The manager told me his rep would never say it was not necessary to water afterward, and I told him his rep was just telling me anything he thought I wanted to hear, to get me to agree to the service. I also saw very little seed in the lawn. The manager actually made a trip out to my house and said he did see seed (I was not home at the time). I don't know what he was looking at. The core, aeration and seeding cost me around $350, and it was a TOTAL waste. Furthermore, the secretary is very rude. She was also like a brick wall, and I couldn't even speak to the manager until I complained on the Scott's Lawn Care facebook page, and they forwarded my complaint to him. Needless to say, it didn't do a bit of good. BUYER BEWARE! Perhaps they would be good for simply the monthly weed and feed, but why go them, when there are so many others out there? Don't be burned, like I was. $350 is almost a week's net pay for me.

Scotts Lawn Service are good. Their prices are competitive.

Work is fine, but it is very difficult to coordinate their work with other services. Some treatments and pruning were completely missed. They also billed for additional work that I had refused on the phone. Although I did receive credit, found it rather unprofessional. The workers themselves are just fine. This is a management problem that may come with large companies.

I called the service to see if they had tested the lawn first before application as my lawn which is adjacent and has had no need of pesticides for the 7 years I have lived at the address. The spokesperson gave me a runaround and referred me to my neighbor who is elderly and has health issues. She was unaware of any testing and is not sure if it was done a number of years ago when her now deceased husband initiated the service. Trugreen applies pesticide twice a year and various fertilizers as well as aerating her lawn at what I would guess is a considerable cost. I would dare anyone to note a difference between her lawn and mine and I only apply an organic fertilizer once in the Spring. I feel this service is taking advantage of my neighbor and using chemicals that aren't warranted.

Do not hire Tru Green, at least not in Rhode Island because the franchisee does not communicate with its clients. I signed up for services in late summer and was told that I would be contacted in advance of each treatment, etc. etc. That was the first thing that turned out not to be true. The first treatment was in early August and no one called me in advance. I just happened to be home. The young man explained things and answered my questions. He then did the application and left the hang tag on my front door. Only later did I realize that the hang tag had instructions on it - instructions that the guy never bothered to tell me. I was at home the entire time. All he had to do was ring the bell, but it was clear he didn't want to talk to me. As a result, instructions for the lawn's care were missed. I later received a "fill out this feedback" form from TruGreen. I filled it out and told them I was unhappy with the level of communication. The website said "someone will contact you" within the next day. You guessed it. No one ever contacted me. I knew I was dealing with a company with communication issues so I called the 1-800 number to schedule my aeration and overseeding. I set up the date with the operator and later received a phone message from the franchisee telling me that they would be out on September 18. I was out of town on business so I arranged to have a friend come over to water the lawn to keep the seed moist. My friend called me and told me no one had been out to seed, so I called the 1-800 number. I was switched over to corporate where I learned for the first time that the franchisee had decided to "reschedule" my seeding and aeration - of course, without bothering to inform me of that fact. The first I heard of it was through the woman at corporate. This is no way to run a business. I shouldn't have to call the 1-800 number each time I need service to complain about the fact that the franchisee can't be bothered to pick up a phone and give the customer the courtesy of a call to inform her of a change in schedule. I canceled my service and asked for a refund. It's too bad that TruGreen has a franchisee in Rhode Island that is so unprofessional. It affects the firm's name. I cannot recommend the company to my friends and neighbors because they'll get a company that fails to keep the customer informed of what is happening on the customer's property.

It started out well, but they'd gone through some changes that were all for the worse. Their system was really messed up. I would call and they would say they would send someone, but no one ever came. When the techs came, they blamed the office saying they never got the message; they had awful communication. If the local line was busy, my call would be routed to a provider further away. The last straw was when they over-fertilized and killed about 1/3 of my lawn. I was left to rake it, re-seed it, and redo the lawn myself which took months.

I called on 5/7/13 requesting lawn estimate. I was told it would be $29 per cut and they serviced my area on Mondays. They said they would try and cut lawn before Monday but they couldn't guarantee it. I agreed to $29 per cut. I called the Sunday before and left a message requesting call back on Monday to ensure I was on their list for services. They never called or showed on Monday; I left second message Monday afternoon requesting call back which never occurred. I would not recommend this business as being dependable or reliable.

Very professional, courteous and prompt. My lawn is shaping already from several years of neglect before we purchased the property. Crabgrass was rampant as were dandelions. Both are eliminated form the lawn and the grass is getting thicker.

Over the years with their continued annual services, our satisfation has gradually declined. The first 2yrs were acceptable as we were new homeowners and previous owners had not done any fertilizing, so the effects were dramatic. They convinced me to purchase their aeration for $600, salesperson told me it "had" to be done d/t compacted soil. Told me it would take 'a couple hours' and they would use '2 bags of seed'. Two guys showed up, 1 guy sat in the truck in front of my house, the other buzzed around the yard VERY quickly on motorized aerator/seeder. I was home at the time, which they did not know because they never came to the door. Not only did it take less than 40 min, he only used 1/2 bag of grass seed. Not bad......$600 for less than an hour. The guy sitting in the truck kept calling to the one doing the service to 'hurry up, mom was waiting for you at the lawyers'. I called the company to complain, said they would have a manager call me back. Manager called back.....very sorry for the dissatisfaction and would have someone else call me to reschedule a re-do. Phone call never came. Called again, same thing.....very sorry for my dissatisfaction, will have manager call me back......call never came. Follow year, my technician recommended aeration. I told him DON'T ever mention that to me again. Told him of my experience the prior year and that I will never pay $600 again for that lame service. Couple weeks later, received call from main office trying to sell me aeration again. Told him, that the next time anyone asks me again, it will be the last conversation we have as I will end my services immediately. Believe it or not, but last year (2011) I agreed to the aeration as we had recently had an addition added to our home and they said it was necessary because of all the heavy equipment that had driven over the yard and the dirt that had backfilled around the new addition and they agreed to a price of $500. Did not make any difference, grass still not grow.