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Town & Country Pest Solutions Inc

Pest Control

About us

22 trained and certified employees. No subs. Charges a flat rate. Travel charges apply if outside of Monroe County. No extra charge for after-hours service. May contact through email.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

Pest control. We service Commercial and Residential properties. We have been in business for 28 years!

Amenities

Free Estimates
Yes
Senior Discount

ask for details.

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.830 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
0%
3
0%
2
7%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 30 reviews

Daniel K.
03/2018
5.0
pest control
  + -1 more
Jordan went up on all four sides of my 2 story house to see where squirrels were trying to enter. They weren't getting into the attic yet as there is foam insulation covering the inside. The trouble spots were caused by rotting wood. What T&C could do would be a temporary fix and a roofer was needed. When everything is repaired if the squirrel(s) continue trying to get in, I won't hesitate to have T&C return. The assessment was VERY reasonable.
Description of Work: Assess damage and preventative actions for squirrels triyng to enter house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Rick S.
08/2017
5.0
pest control
  + -1 more
After several phone calls to other services only Town & Country agreed to respond. They were there in a few hours & alleviated the issue. I agreed to a $50 upcharge for whole property guarentee. I needed to use that guarentee a short time later & I suspected the tree in the front yard would not be covered. It was in fact covered & resolved in a very reasonable amount of time. Professional all the way.
Description of Work: Bees were inside my elderly parents home in Fairport.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Krista M.
08/2017
5.0
pest control
  + -1 more
I had one company try and get rid of the bees that were very close to my home and starting to get agitated. They attempted to get rid of them only to have them come back. The bees were getting into my home starting on Friday and it became a dire situation on Saturday (My son was stung in the stomach on Friday ). I called Town and Country on Friday in the afternoon and they were here on Saturday!! Town and Country were able to come out on Saturday and get rid of the Bee they did an incredible thourough job. They knew exactly what to do and they seemed to know exactly what they were talking about. They were outside in my home treating for the bees I really appreciate their attention to details as well as responsiveness in all aspecs of this emergency. We have been keeping an eye out for the bees to return so far so good
Description of Work: bee extermination

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Greg Z.
08/2017
5.0
pest control
  + -1 more
Performed work as expected. Did a good job and have not had a problem since service completed two months ago.
Description of Work: Sprayed for Bees

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cristy F.
08/2017
5.0
pest control
  + -1 more
Technician called to let me know that he could come early so he was prompt. He listened attentively and explained what he would do. He was knowledgeable and applied poison and closed holes. He answered questions I had. He was efficient and helpful. I do not yet know if it was successful because it takes time to work.
Description of Work: Mouse elimination services

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Diane K.
07/2017
5.0
pest control
  + -1 more
Dave was very pleasant and friendly, very professional. Knew exactly what kind of wasps they were and what to apply. He explained exactly what would be done and answered all my questions. Dave was a pleasure to work with!
Description of Work: Applied wasp control to large nest and applied wasp barrier to house and deck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Thomas P.
04/2017
5.0
pest control
  + -1 more
They were very attentive and worked to quickly solve the issue
Description of Work: located and stopped mouse problem

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Juliet C.
04/2017
5.0
pest control
  + -1 more
Technician was quick and did a good job. All organic materials are safe for kids and pets.
Description of Work: removal of sweet ant infestation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Roshahna B.
11/2016
5.0
pest control
  + -1 more
It was a difficult situation that required an exterminator with expertise and experience. Every technician that came to my home was professional, courteous and respectful. They definitely know what they are doing and explained every step of the process. At times, I was frustrated not with them but with the situation and customer service patiently helped me through the process. The service had a 6 month guarantee so that was very beneficial. I would definitely hire them again!!! A+
Description of Work: Extermination

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Holly J.
10/2015
5.0
pest control
  + -1 more
Town and Country is great! They are very professional and do a great job.
Description of Work: all inclusive pest control for the year...ants, bees, stink bugs, mice, spiders

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Sylvia K.
04/2014
2.0
pest control
  + -1 more
I am not happy with them. They were very nice guys and put down the bait. They explained very carefully that at first I can see the material turning green because what they put down was a little green dough squares but it never ended. I called them back and informed them that I was concerned that I was still having this problem. I have had pest controlling before and got rid of them using a different kind of application which was a long time back. I continued to find mouse toes and as late as last week while cleaning out the closet though there were certainly no food items for some reason the mice like coming to the bedroom areas. I don't know what these guys did not do right because they went outside and looked carefully for any entrance areas. They confirmed that they had corrected them maybe they need to change the bait that they use.
Description of Work: I used Town & Country Pest Solutions Inc. for pest control because I got an infestation of mice.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$300

Response from Town & Country Pest Solutions Inc
Hi [member name removed], I am sory you are not happy about your service. I am having a very hard time following what exactly your complaint is/was by this review. The techs generally come to your home and seal exterior holes on the outside, which i what was done. This is meant to stop them from coming back in again. Some may get trapped inside and this is what the bait is used for (green blocks) The green blocks work very well and is a Coumadin based product. It eccenually quickly dehydrates the mice. The blocks will last for years many times as long as moisture does not destroy them. We can not make the mice rush to eat the blocks the moment we place them, which is why we need to allow 3 weeks to pass before a retreat. Mice eat at their own pace and eventually will find the bait within a few days and then the bait takes approximately 3 to 4 days to activate in the mouse. I noticed that we did 1 retreat just after a month. We then no longer ever had to come back to your home. This service came with a 6 month guarantee on eradication of mice. So since we never needed to come back, it is under our impression that the mice did stop coming into your home like we promised. We hope all worked out well and I feel like there may have been some misunderstanding at the get go through communication. Thanks

Janetta M.
02/2014
5.0
pest control
  + -1 more
I've been having Town and Country do my bee proofing for several years now. They always send me a reminder in the spring, which I appreciate because I lose track of when it's the best time to bee proof. I have an acre property with a large garden and dozens of fruit trees, so bees can be a problem in my house and barn. The bee proofing done by Town and Country is well done. I get an all-season guarantee. This past year was the first time I actually had to call them back for a bee problem mid-season in my house. Some bees had found a tiny crack in the siding on my house near the roof and had built a nest in the wall of my house. I could hear them during the night in my bedroom. It took a while, and 2 more visits by Town and Country, to figure out where they were getting in, but eventually we found the spot. Town and Country then treated the area, which killed off the existing nest. I would definitely recommend Town and Country Solutions to anyone looking for quality bee proofing.
Description of Work: Bee proofing and followup bee elimination

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$243

Melissa A.
08/2013
5.0
pest control
  + -1 more
It was super easy to set up the appointment via email. They were out to the house within two days of contact. Mike, the technician, was really great. Explained everything. I really like that they use natural products - I could stay in the house while he sprayed. And within 24 hours - all the huge spiders who had been living inside and outside my house were no longer. Will definitely use them again!!
Description of Work: Came out and sprayed for spider investation inside and outside house

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Jill M.
08/2013
5.0
pest control
  + -1 more
They were able to perform the job very quickly. Bees were eliminated with a powder that was injected into the wall. The technicians took the time to tell me exactly what to expect in the days following the treatment. Guarantee for the job was longer than a competing company and the cost was substantially less. Both the technicians were professional and courteous.
Description of Work: Eliminated yellow jackets that had eaten a hole through the drywall in a bedroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Christine D.
06/2013
5.0
pest control
  + -1 more
My experience with them was very good. I have used them for about 4 years.
Description of Work: They came out and did ant control.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Michael G.
02/2013
5.0
pest control
  + -1 more
The experience started well when I first made phone contact with Town and Country. The aide who answered the phone was very knowledgeable and was able to set up appointment convenient for me. The two technicians who arrived (on time) were knowledgeable and well trained. They took the time to explain exactly what they were going to do to deal with the insect infestation in my rental unit. The non-toxic, all-natural treatment proved effective, and there has been no recurrence in the four and a half months as the work was done. I was well satisfied and will continue to use Town and Country for any future problems.
Description of Work: Extermination of roach problem in rental unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$194

Karen J.
11/2012
5.0
pest control
  + -1 more
Excellent service...only had to be out of house for about a half day...was able to keep cats on our porch. Treatment was not harmful to animals or people.
Description of Work: Extermination services- all rooms

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Patricia J.
08/2012
5.0
pest control
  + -1 more
I called in the morning and they came out the same afternoon! They sprayed to make sure the treatment was effective. He provided instructions on accurate nest removal a week later. He informed me that we needed to leave the nest for a week to make sure all of the wasps that move in and out of the nest throughout the days would be affected. He gave a lot of great information about how the wasps move around and how to remove it after the week was up.
Description of Work: I had a huge wasp nest underneath the corner of my deck with 200-300 wasps in it. I found out about it after it stung my puppy & made an outdoor picnic move inside. Mike came out & took care of it for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anees F.
07/2012
5.0
pest control
  + -1 more
They are fantastic and I have not had a problem in one year since I used them last. After they plugged up the holes and put out the poison I have not had a problem since.
Description of Work: I used Town & Country Pest Solutions for a mouse problem. They plugged up a few holes outside the house and put out a few poison blocks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christine D.
05/2012
5.0
pest control
  + -1 more
They are very good. They are always on time, are very responsive, and come back when you need them. The guys who come out are very nice.
Description of Work: They came over for an ant problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joan R.
08/2010
5.0
pest control
  + -1 more
Work was performed with good results although they did have to return onece for follow closure. I was not charged for the visit. Overall I am very pleased with their work and would recommend them highly.
Description of Work: Bat exclusion work

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Roy M.
08/2010
5.0
pest control
  + -1 more
We paid approximately $100 on that service. They handled it without be being here and took care of the problem.
Description of Work: We used Town & Country Pest Solutions Inc. in 2008 because we had yellow jackets with nests in the ground and they got rid of it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Roy M.
10/2008
5.0
pest control
  + -1 more
Called on a Monday and got scheduled for Wednesday (two days later)-not for a specific time or a time frame, but I was not required to be at home for the service, so I gave instructions where to find the nest. On the scheduled day, the nest was treated while I was away, and an invoice was left with a copy to return with payment. Where there had been a steady stream of yellow jacket traffic at the hole in the ground, there was no activity and some white powder in the hole. Nothing around the site was disturbed, and there was no debris left to clean. The overall experience was completely positive and trouble-free for me.
Description of Work: Treated outdoor, in-ground yellow jacket nest.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

sarah W.
08/2008
5.0
pest control
  + -1 more
They seemed more thorough than other pest control companies, they sprayed not only the house but the trees that they could be coming from and any nests found. They did more extensive work than I expected, they had good customer service and answered questions well and would call me back when I called them they were very helpful. They were also a little less expensive than other companies I had called.
Description of Work: Town & Country Pest Solutions came and sprayed for carpenter ants.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

VERONICA K.
08/2006
2.0
pest control
  + -1 more
I don't actually believe Town and Country Pest Solutions has done this correctly this past year out of four years. The final costs were exact of what they gave me for estimates. They show me what they are going to do before spraying my house, and clean up after themselves.
Description of Work: I was having problems with bees. I contacted Town & Country Pest Solutions to take care of the problem.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185
    • 1(current)
    • 2

Contact information

2269 Lyell Ave Ste 103, Rochester, NY 14606

townandcountrysolutions.com

Service hours

Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 5:30 PM
Friday:
9:00 AM - 5:30 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pest Control

FAQ

Town & Country Pest Solutions Inc is currently rated 4.8 overall out of 5.

Monday: 9:00 AM - 5:30 PM

Tuesday: 9:00 AM - 5:30 PM

Wednesday: 9:00 AM - 5:30 PM

Thursday: 9:00 AM - 5:30 PM

Friday: 9:00 AM - 5:30 PM

Town & Country Pest Solutions Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Town & Country Pest Solutions Inc offers free project estimates.
No, Town & Country Pest Solutions Inc does not offer eco-friendly accreditations.
No, Town & Country Pest Solutions Inc does not offer a senior discount.
Yes, Town & Country Pest Solutions Inc offers emergency services.
No, Town & Country Pest Solutions Inc does not offer warranties.
Town & Country Pest Solutions Inc offers the following services: Pest control. We service Commercial and Residential properties. We have been in business for 28 years!

Contact information

2269 Lyell Ave Ste 103, Rochester, NY 14606

townandcountrysolutions.com

Service hours

Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 5:30 PM
Friday:
9:00 AM - 5:30 PM