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Total Comfort Heating & Air Conditioning

Heating and Air Conditioning, Energy Efficiency Auditing, Air Duct Cleaning,

About us

We are just a phone call away. Whether you need a routine maintenance or emergency repair service on a heating or cooling unit, we are here to handle all of your heating or cooling needs. We continually strive to exceed expectations by ensuring that each client receives the very best service.

Business highlights

Emergency Services Offered

Services we offer

Furnace Maintenance & Service, Air Conditioning Maintenance & Service, Furnace Installation, Air Conditioning Installation, Air Duct Cleaning, HVAC Sales, Ductless Heat Pump & Air Conditioning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.071 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
4%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
4.9
Showing 26-50 of 71 reviews

Stephanie W.
12/2019
5.0
heating & air conditioning/hvac, insulation, energy audit
  + 1 more
I can’t speak highly enough, everyone was exceptionally Professional & Punctual! I was on my third attempt to get out heating issues fixed. After finding more problems then we thought I was ready to have heart failure and between Ken & Pam it was “no problem, we’ll get it taken care of” and They Did! They kept in constant contact updates and great with scheduling multiple appointments. Everyone that came to the house was Great, Very Informative and Cleaned up afterwards. I will definitely use again & highly recommend! Thank you Total Comfort!!
Description of Work: Multiple issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

George S.
10/2019
5.0
heating & air conditioning/hvac
  + -1 more
This company has installed our furnace and serviced our AC and furnace and we could not ask for a better company. They are competent and they are nice to have in the house. Anyone who wants a good company with good people, hire them
Description of Work: Annual furnace service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kenneth G.
06/2019
5.0
heating & air conditioning/hvac
  + -1 more
Great. The service tech found the issue quickly, fixed it and was on his way.
Description of Work: A/C unit not working

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Kenneth G.
06/2019
4.0
heating & air conditioning/hvac
  + -1 more
I was concerned that the technician hosed the condenser from the outside into the center and didn't disassemble the outside framing to better clean the coil fins. All other technicians took the whole frame apart and said you need to hose the dirt out of the coils from the inside out so you don't push the grass, dirt etc inside the coil fins.
Description of Work: A/C maintenance and cleaning

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$80

Mariana S.
06/2019
5.0
heating & air conditioning/hvac
  + -1 more
good, the gentlemen was very informative and respectful. Would use them again
Description of Work: Clean furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from Total Comfort Heating & Air Conditioning
Thank you!

nora B.
06/2019
5.0
heating & air conditioning/hvac, insulation, water heater repair, air duct cleaning, energy audit
  + 3 more
Comfort homes is awesome they're very respectful timely very good at explaining the needs and what needs to be done and making sure everything was done correctly they're very responsible timely and orderly they also have Care and compassion for any and all of the family needs while they are here doing their work
Description of Work: Insulation gas leaks repaired home energy efficiency

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Total Comfort Heating & Air Conditioning
Thank you, [Member Name Removed]!

Jeff S.
05/2019
5.0
heating & air conditioning/hvac
  + -1 more
Service was great the job was done well the tech was professional and explained things that were done
Description of Work: Furnace and air con cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

George S.
05/2019
5.0
heating & air conditioning/hvac
  + -1 more
Came early after a call saying they had a cancellation. Did a fine job and was very professional and friendly. Matt is welcome any time.
Description of Work: service AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Total Comfort Heating & Air Conditioning
Thank you!

Jeff S.
05/2019
5.0
heating & air conditioning/hvac
  + -1 more
Service was professional and friendly
Description of Work: Furnace cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Carolyn M.
05/2019
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. They alerted me to 5 gas leaks they found, temporarily repaired and are coming back for a permanent repair. I found the workers to be very professional, friendly and took the time to inform me about the work performed.
Description of Work: Routine furnace and air conditioner maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$153

Response from Total Comfort Heating & Air Conditioning
Thank you!

Gabrielle F.
03/2019
5.0
heating & air conditioning/hvac
  + -1 more
Excellent experience with new furnace installation. Respectful, knowledgeable people. Came on time as scheduled, professional in every way. Respected my home, not one thing out of place or left behind after they left- could not even tell they had been there! They took time to explain the new equipment and thermostat. They invited questions. Service after the sale is a huge part of satisfaction, so I will be watching.
Description of Work: New furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Total Comfort Heating & Air Conditioning
Hi [Member Name Removed], Thank you for the review and it was a pleasure working with you!

David S.
03/2019
5.0
heating & air conditioning/hvac
  + -1 more
Superb and professional in every way
Description of Work: Furnace eval

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Total Comfort Heating & Air Conditioning
Hi [Member Name Removed], Thank you for the review and it was a pleasure helping you!

Bill S.
03/2019
5.0
heating & air conditioning/hvac
  + -1 more
Great! Ken was personable and explained everything.
Description of Work: Repair fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$138

Response from Total Comfort Heating & Air Conditioning
Thank you, [Member Name Removed]. Look forward to working with you!

Emma R.
03/2019
5.0
heating & air conditioning/hvac
  + -1 more
I love how clean and how well my. Fireplace is working. Plus the technician taught me a few things about the fireplace
Description of Work: Fireplace tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Total Comfort Heating & Air Conditioning
Hi [Member Name Removed], Thank you for the review and enjoy the fireplace!

Rosgene B.
12/2018
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Choosing Total Comfort was the best decision I made. There Technicians were on time, friendly and they answered all my questions that I had. I had a Furnace Maintenance & a Air Duct cleaning & Sanitizing on December 1, I would highly recommend this both services, especially if you have allergies or asthma. For the first time in years my daughter has not had to take her asthma medicine, not even a flare up since this has been done.. I am thankful for Total Comfort and the great job your guys did..
Description of Work: Furnace Maintenance, Air Duct Cleaning with Sanitizing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Total Comfort Heating & Air Conditioning
[Member Name Removed], Thank you for reviewing Total Comfort. I'm so happy the work helped the allergies & asthma. Happy Holidays! Thanks again, Ken

Caitlyn M.
12/2018
5.0
heating & air conditioning/hvac
  + -1 more
We have now had Total Comfort perform over 50 furnace inspections and install four new furnaces for our management company. We have yet to have a bad experience! Every single person in the office is professional and prompt! We really appreciate all the attention to detail that total comfort has provided our offices and look forward to continue working with them in the future!
Description of Work: Furnace Inspections and Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Total Comfort Heating & Air Conditioning
Thank you, [Member Name Removed]. We enjoy working with you and your company!

Ron A.
12/2018
5.0
heating & air conditioning/hvac, insulation, water heater repair, air duct cleaning, energy audit
  + 3 more
Excellent. Would highly recommend them. Very professional and friendly. Answer any questions you might have.
Description of Work: New furnace, not water tank, gas leaks repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ian W.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
Ken was very prompt and on time. Answered all the questions I asked and was able to fix my furnace. He also found another issue and recommended to get that fixed as well. Very professional. Will definitely go with Ken and Total Comfort again.
Description of Work: Furnace wouldn't stay on

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anita H.
10/2018
5.0
heating & air conditioning/hvac
  + -1 more
They were on time, clean up after themselves and do what we asked them to do.
Description of Work: They put in a new central AC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Phil H.
10/2018
5.0
heating & air conditioning/hvac
  + -1 more
They are very good and very responsive.
Description of Work: They did a heating and AC check up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Douglas F.
10/2018
4.0
heating & air conditioning/hvac
  + -1 more
They are good, nice and friendly but they charge me twice.
Description of Work: They did a centeral AC installation.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Tina G.
10/2018
5.0
heating & air conditioning/hvac
  + -1 more
It went pretty good, I'm satisfied with the service and I will use them again.
Description of Work: They did a AC check up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike F.
10/2018
5.0
heating & air conditioning/hvac
  + -1 more
They did a fantastic job, quick, friendly, great in price and I'm happy with the service.
Description of Work: They did a ductless AC service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jackie P.
09/2018
5.0
heating & air conditioning/hvac, energy audit
  + 0 more
Great!! I really appreciate the help from Dave for making my house safer for my children ....
Description of Work: Energy Efficiency

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William O.
08/2018
5.0
heating & air conditioning/hvac, energy audit
  + 0 more
It was done during the hottest part of July and they were very expeditious and it was done quickly never felt the fact that it was shut down for an hour
Description of Work: My system hadn’t been serviced in years total comfort came and serviced it replaced some solenoids and wiring that had been chewed by rodents charged the unit. And increase the efficiency by at least 50% thank you total comfort

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)
    • 3

Contact information

2892 Dewey Ave, Rochester, NY 14616

http://totalcomfortny.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Energy Efficiency Auditing,
Air Duct Cleaning,
Water Heaters,
Insulation

FAQ

Total Comfort Heating & Air Conditioning is currently rated 5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Total Comfort Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Total Comfort Heating & Air Conditioning offers free project estimates.
Yes, Total Comfort Heating & Air Conditioning offers eco-friendly accreditations.
Yes, Total Comfort Heating & Air Conditioning offers a 10% senior discount.
Yes, Total Comfort Heating & Air Conditioning offers emergency services.
Yes, Total Comfort Heating & Air Conditioning offers warranties.
Total Comfort Heating & Air Conditioning offers the following services: Furnace Maintenance & Service, Air Conditioning Maintenance & Service, Furnace Installation, Air Conditioning Installation, Air Duct Cleaning, HVAC Sales, Ductless Heat Pump & Air Conditioning

Contact information

2892 Dewey Ave, Rochester, NY 14616

http://totalcomfortny.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day