Todd Fritz Inc

It went great. John came out and gave me an estimate in the summer of 2016. We ended up having to wait until 2017 but in my case anyway (can't say this would happen for every one) but they honored the quote from 2016 much to my pleasure. I interviewed 4-5 more roofers before deciding on Todd Fritz. They did the job, they did it reasonably quickly. It was a full tear off on the house and just new shingles on the detached garage. The team were nice guys, they were efficient and they cleaned the place up. I could not have been happier. The following summer I had the house sided by a different company and they did a crappy job replacing the gutters to the point that I did not trust the gutters to stay up in the winter so I called John and they showed up, inspected and replaced all my gutters, dirt cheap (no reason for them to do it for free as they didn't cause the issue) I am sorry to see the negative reviews as my experience was top notch and I would have no hesitation to hire them or recommend them!

I did many hours of research, and got quotes from many installers before selecting Todd Fritz. I was looking for a GAF certified installer, preferably Master Elite. Todd met with me personally, performed the measurements and wrote me a quote on the spot. His quote was the most detailed and thorough, and his price was very competitive. Many of the other big name roofing companies sent slick sales people, but with Todd I felt like I was dealing an experienced and knowledgeable roofer. His crews are employees, not contractors, and they were very professional, courteous, clean and efficient. Todd was very responsive during the quoting and scheduling process and the job started and completed on time as he promised. I would recommend him without hesitation.

They did a great job! Many people in our neighborhood had this company do their roofs. So we saw how nice those roofs looked ahead of time. And our roof looks just as nice after they did their job! And we get some really big wind storms. This is our second winter since the new room and ALL is great!

Contractor did a good job. Installed a GAF roofing system. Most of the work was done in a couple days and cleaned up when the job was finished. If there was a problem or the wrong material was on site, it was corrected promptly. The Contractor included a manufacturer's warranty upon completion.

The guy came out thinking I wanted a quote for gutters even though I told him the night before that I need a new roof & insulation in my walls. I even said that when I made the appointment. I contacted them after a week or so to see how much longer it would take for the quote. I received an email saying the guy was going on vacation & he would quote me a week later. A few months later...I still don't have a quote.

First off, they completed the job in one day, but put 9 guys up on my roof at one time to do that. Secondly, I never got the ice guard I paid for, and only learned that approx. 2 years ago when I had to put a new roof on it. When my gutters where installed, the sub contracted company shorted me 4" on all ends of the house. Therefore, the gutters came up short by 4" on all ends of the house, so I had nothing but water problems dripping off the corners of my house creating water problems. There answer to this was to cut the end caps off and extend the gutters with a 4" piece, which the seams quickly started to leak after about a year. They put thinner plywood on my house than I paid for, and I could go on. Shingles did not hold up any longer than 10 years without losing all their grit causing streaks, and they never fixed a rafter that was sagging. Sometimes you get what you pay for, and cheaper is not necessarily better. Do yourself a favor and keep looking.

An absolute grade of A. I already used Todd Fritz Inc on another house.

Things went very well throughout the entire process. I contacted two businesses for a quote on our roof. Todd Fritz got back to me the very next day to set up the appointment for the estimate. He came and gave the estimate before I even heard from the other company. I was so pleased with the interactions and price I decided to go with them without the other quote. I felt that their price was fair and they were able to proceed quickly since it is January in Rochester. They arrived on time and worked quickly to have the job done.

The guys arrived within a few minutes of when they were estimated. They kept me updated as to the time frame of the job. They worked efficiently, cleaned efficiently, and did an excellent job. I am very pleased with all of the work they did. I can see the specific improvements for issues that my roof was having. I would definitely recommend Todd Fritz to friends and family.

Exceptional! Had 6 guys out, worked hard, were done by 3 in afternoon.

I called for an estimate for work. John called to set up estimate. He set up a time for that day. He sent someone else who came early. Which is fine except he did not know what work I was specifically looking for and was just going to measure the roof and leave. Luckily I came home early and was able to walk him through all that I wanted to have done. He seemed knowledgeable, answered my questions measured everything and left. That was end of anything good. I waited one week and heard nothing back from anyone about the estimate. I called John's cell phone, no response. I then called the office two days later. The woman was very curt and said someone would call back right away. No one did. I called John one final time - two weeks after the estimate asking if there were any questions, trying to give him one final chance to respond. Even letting him know that my uncle ACTUALLY works for him. Even that did not prompt a response from him. Luckily, we live in Rochester with many professional, responsible and reliable contractors. Clearly this has happened to others as well. I can only say, look for someone else. I would discourage anyone from contacting Todd Fritz - which is a shame. I had high hopes at the start.

I contacted Todd Fritz about getting an estimate for a new roof. John called me back and we set a time for him to come out the next day. I went through some inconvenience to make sure I was home at the appointed time. He never showed up. No phone call - nothing. Very unprofessional.

John Chatt was very fast in responding to my inquiry, and to come over to see the house. He also made a timely offer that was good, very well priced. While I ended up choosing another contractor, I appreciated his professionalism and the quality of his offer, and will definitely contact him again for important house work.

We already were aware prior to his visit we would need to replace multiple pieces of roof sheathing due to water and mold damage on the property. He worked up a quote without needing to entering the attic of the building, which was questionable but fine. His demeanor was unexpected for someone who would be setting a first impression. As he was about to hand over his quote he was asked about the replacement of roof sheeting as it had been recommended by other contractors. The situation went from awkward to extremely rude as he pulled the quotation away and said he didn't replace roof sheathing and let the other guys do your roof. Maybe this was just a bad day but it's not how a potential client should be spoken to or treated.

I am extremely pleased with Todd Fritz Inc. I worked mainly with John Chatt and his Foreman Steve. Both John and Steve were respectful, professional, punctual, and pleasant to work with. John was easy to talk to about any questions I had. He always called me right back and addressed any concerns I had and always exceeded my expectations in addressing them. He also helped me with the color of my roof and he chose a great color to match my house. I would HIGHLY recommend Todd Fritz Inc. I felt comfortable with the price, the people working on my house, their punctuality, their niceness and professionalism. They cleaned up my yard impeccably and I never heard one concern from my neighbor next door. If you need a roof, do yourself a favor and call these people!

He did a great job. I tried to contact him recently for additional services and was unable to locate him.

It didn't. We left 2 phone messages asking for a quote neither of which were returned. We hired another roofer who did a complete roof replacement for us.

The whole team of workers were polite, hard-working, efficient, and knowledgeable about their job. Mr. Fritz was courteous, not only to me, but to his workers which I feel is crucial to having a job done right. I was very pleased. His team finished my roof in one day, didn't quit till everything was cleaned up. AND Best price out of several estimates.

Great job great crew left no mess behind

This is the second time I've used Todd Fritz for a roof job - I also own a property in the city that required a new roof in 2006. So the fact that I've used him twice for two different roof jobs should attest to home confident I am with this team. His price is always competitive with other estimates - I found a few lower, but after researching their quality, I wasn't impressed and stuck with Todd Fritz. The team was great, arrived timely and cleaned up the yard without a problem. I'd certainly recommend them to anyone.

From the estimate to actual service there was COMPLETE PROFESSIONALISM. The workers did a very good job. They were polite, cleaned up everyday, and did an excellent job.

They did an excellent job. Done at the price quoted, and finished when they said it would be done. It looks great.

After water started leaking into my bedroom window due to ice damming on my roof, I called to see if someone could come out and alleviate the problem. A nice lady took my name, phone number and address and told me someone would get back to me. The next day I called again and talked to the same person, who seemed surprised that no one called me back. She took down all my information again, and assured me someone would return my call. 3 days later and no one ever called me. I know all the roofers in western New York are slammed right now with ice damming due to this crazy weather we've had, but I expect that someone will at least call me back regardless of how busy they are. An independent called me back in a day, and was willing to come to my house the next day. Instead I ended up going up there and shoveling off the snow and chipping away at the ice to create a few channels for the water to run down. Saved myself a few hundred dollars.

Can't answer because provider never returned my initial call

I called 4 companies for estimates and they were the first to show up and one was a no show. Their price was the most competitive and I chose them because of their reputation in my area. They called ahead to schedule and showed up on time every day. They said the job would take 3 - 5 days and it took 4 1/2. They were polite and professional and cleaned up at the end of each day. They use a great roofing product (GAF) and took the time needed for the tear off and installation of the new roof. When the job was complete they cleaned the yard and driveway completely before the dumpster was hauled away. The roof looks amazing and I am very happy with my selection of color and style and the work that was performed. I would definitely hire them again and recommend them to others. I am very satisfied.