The Grounds Guys of Webster

This was the worst experience I have ever had with a contractor. On 9/21/18 I approved the estimate for a retaining wall. I was told they would be there the next week to start. They never showed up so I followed up with emails and phones calls weekly with no response. They finally showed up on Oct. 29th. I went with the owner to pick out block for the wall, I chose a block from what he showed me were my options. He had me pay for the material upfront. The next day he told me he did not realize how much the material would cost so he would be using a lesser quality so he wouldn't lose money (I waited over a month to get my refund for the difference in price). Once the crew arrived they complained quite frequently about the owner and one of them quit mid-project. They also did not show up everyday. The wall is not straight, has gaps, and several pieces were not glued down so they now can be lifted right off the wall. When I paid the remaining balance I made the check out to The Grounds Guys but Matt made me rip up the check and make it out to him personally so he wouldn't have to pay the franchise fees. During the project my NEW front lawn was ruined due to their trucks driving over it. I was told that it would be repaired either at the end of the project or early Spring. I contacted Matt in May about it and he said "I haven't forgotten about you". I am writing this on July 2nd, 2019 and he never showed up. I ended up having 3 yards of dirt delivered ($120) and I bought seed ($40) myself and fixed it. I have filed a complaint with corporate and am currently waiting to hear back.

The guy and his crew stole my lilac bushes and took liberties with my other plants that were not as discussed and proceeded to complain that he did more work than he planned, while not providing other services that were to be performed I have the voice recordings and pictures to prove it. I would not recommend nor hire this company again. He was paid in full and written off my and my associates list

The project went very well.Matt came when he said he would and also came back after the job was done to see if there were any issues.

Service very prompt. High quality work. Friendly and knowledgeable employees.

The hold process went very well I love how the made the front of my look. It was more than I expected. They were friendly and worked hard until the job was done.

Great experience. No detail left undone.

The crew was polite and on time. Tidy and left the work place clean. Removed all leftover sod and dirt from the job. Excellent work and will be recommending them to my friends and family.

The grounds guys did such a wonderful job snowplowing I hired them on to do a spring clean up and mowing. I'm so pleased with the service they have given me.

Great grass cut on time cleanup great

We use the grounds guys for all of our land scaping they did a complete overhaul on my flower beds and mulched they also mow on a weekly basis and do a very professional job. We also use them for snow removal and they are always prompt and reliable.