About us
Business highlights
66 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesAccepted payment methods
Reviews
5.013 Reviews
Showing 1-13 of 13 reviews
Margaret L.
02/2016
carpet installation, flooring contractor
+ 0 moreunknown
Description of Work: They came to measure and give an estimate, but instead found hardwood under the carpet. I didn't end up needing carpet, but Rick was very professional and prompt, and I would call them again in the future.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Allen B.
01/2014
carpet installation, flooring contractor
+ 0 moreunknown
Description of Work: Repair hooked rug.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
Leslie I.
09/2013
flooring contractor
+ -1 moreI wanted a cost effective cure to a stained carpet in my den. I went to the Stafford showroom and encountered very kind and helpful staff. They spent a leisurely time with me looking at options - no hard sell. They were very helpful and answered all questions. They found just what I needed - something that they had to work to find. I asked about rug cleaning - that is something they do not do, but they made a recommendation and took the time to make a copy of all the information I needed. The installer came right on time - he was visited by the owner of the company to check his work while he was there - they took away all of the old carpet and pad - they did not just leave it on the curb - they were efficient and did a great job cleaning up. I could not have been more satisfied.
Description of Work: Install wall to wall carpet
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$325
Richard B.
01/2013
carpet installation
+ -1 moreI spent several months visiting the location to choose something from the remnant area as I was on a strict budget. When I finally could wait no longer to make a decision, part of the remnant I wanted had already been sold. Rick and Nancy worked to find what would work and even harder to actually schedule the installation as by that time they were fully booked for the Christmas holiday. However they did find time to do the installation for which I was extremely grateful! While their inventory is significantly less than other carpeting installers, their prices are as well. If you can afford to wait and find just what you need, there is no better vendor!
Description of Work: Stafford flooring measured a three landing stair and installed a wool carpet remnant from their stock. They also bound a 12 foot runner for the upstairs hall with leftover material.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$600
Matilda M.
08/2012
carpet installation
+ -1 moreThey do excellent work. I would recommend them.
Description of Work: I have been using them since 1980.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Robert T J.
06/2012
carpet installation
+ -1 moreThe job started with my wife Elaine meeting with Nancy Stafford at the store, followed by 2 visits by Nancy to our house, the first for showing Elaine preliminary samples and giving excellent suggestions on both fiber and color/pattern. Nancy returned for a second visit to show the special order samples that resulted from the first visit.The order was placed.The installation was scheduled for two days: 6/26-27.The installation crew, headed by Mr. Stafford, arrived at 8:30 AM and worked like a well oiled machine finishing up before 6 PM. I arrived home from work just before that and spoke to Mr. Stafford about the 2day expected work time.He answered "I decided to send an army".He certainly did, and it was a very professional and personable one to boot!A fine job in all respects!Bob and Elaine Jacobsen
Description of Work: Carpet/pad and installation of same in Master BR (w/Closet and Vanity), Living room, foyer w/ closet. and three sets of stairs. included also were removal and replacement of furniture, removal and bundling of existing carpet and pad for disposal and thorough clean up including vacuuming.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$8,000
Bob K.
12/2011
carpet installation
+ -1 moreFirst visit was for overall measurement and material selection to create an estimate; second visit (very brief) was for detailed measurement; third visit was for installation, which took about 2.5 hours. The whole process took a bit less than a month, as the material had to be ordered. All interactions with the Staffords were very pleasant and professional. The finished product is excellent.
Description of Work: Installation of a stairway runner (total of 14 risers and a landing)
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,000
Thomas R.
08/2011
carpet installation
+ -1 moreFrom beginning to end my experience with Stafford's Floor Covering was very smooth.
Description of Work: My husband and I moved to Rochester from Dallas, Texas. While working with our realtor Trisha Wilson, she recommended Stafford's Floor Covering. From the minute I walked into the door, Nancy was ready and waiting for me. She had several samples already pulled for me based on our prior phone conversation. However, this was only the beginning of the wonderful costumer service I received, she went on to ask us several questions to determine which carpet would best work for our family. I left the store with several samples to take to the house we were purchasing so I could match it up against wood floors, tile and cabinetry. After making our selection, she provided me with a estimate of what our floors would cost. They scheduled 8:30 on August 17th to install our carpet, and guess what they were at my door at 8:30 August 17th. Rick and Dave the two gentlemen who installed our carpet were exceptional! You could tell they knew exactly what they were doing, they came in with a plan of action and executed it with perfection! I highly recommend to everyone to use Stafford Flooring, not only for the quality of their product, but for their customer service, it will be a difficult task to find a company this outstanding. In a day and age where everyone wants their money BEFORE a job is done, or at least a deposit...I was told more than once..."we don't expect payment until the job is completed and you are satisfied with the job". That tells me two things, first this company is confident in the service they provide, and second they are a well established company who's reputation speaks volumes.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,000
Jeffrey J.
09/2010
carpet installation
+ -1 moreIt was a good price. I would use them again in the future.
Description of Work: Stafford Floor Covering took a piece of carpet out in my basement. They came back in and put it all back together after I got the tile on.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
MELODIE A.
03/2009
carpet installation
+ -1 moreGood work at a fair price. I found the listing for Stafford Floor Covering on Angie's list and called to see if they would install carpet treads and two landing carpets that I special ordered from Home Depot. (HD wanted as much for the installation as I paid for the carpet because it was a special order - $360.) I spoke to a woman at Stafford and she said that Rick Stafford would call me that same afternoon to let me know if he'd do the work. (The big carpet companies would not install carpet that was not ordered through them.) Rick called that same afternoon and came buy the next day. He said he'd do the install for $100 which consited of a thin non-skid pad underneath and tacking down of the 12 treads and 2 small runners. Rick and his installer did the work right then. The work was professionally done and looks great. Had I done it myself with hand hammered carpet tacks, it would have not looked professional so it was $100 well spent. While I have hardwood floors and won't need carpet in the future, they also do binding and so I'll visit their store before I but my next area rug.
Description of Work: Installation of 12 carpet treads and two landing carpets on my oak stairs.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
Kevin K.
11/2007
carpet installation
+ -1 moreThe service provided is top-notch, and very personal, something you can't find at the 'big box' stores. As a bonus, they also design and construct hand-made area rugs, for a one of a kind furnishing.
Description of Work: Stafford installed the carpeting in a large living room in a rental apartment for me. They worked very hard with me on pricing, and in giving me a good selection of products to choose from.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$700
John and Janet T.
08/2006
carpet installation
+ -1 moreStafford Floor Covering is very accommodating. They did an excellent job of cleaning up after themselves. The estimate was right on with the final cost. I was very pleased all around. I would recommend them to anyone.
Description of Work: Stafford Floor Covering installed carpet in our upstairs hall.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,000
CAROL L.
08/2006
carpet installation
+ -1 moreThe advice that I received about selecting carpet for these stairs and for my decor was very helpful. Their prediction about the time it would take the manufacturer to ship the carpet was accurate, and it was installed promptly thereafter. Because it is an Oriental pattern, positioning was very important. At this, Rick is an artist. And, the landings, which require mitred corners, are beautiful. The carpeting is nicely installed, it has been down for nearly a year, and I have had no problems. It was a pleasure to do business with Stafford Floor Covering.
Description of Work: Installed carpet, 31'' X 43', with pad, on stairs, including two landings requiring mitred corners. I purchased the carpet from them, and they provided decorating advice regarding the selection.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,964.52
Contact information
1150 University Ave Ste 15, Rochester, NY 14607
Service hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
9:00 AM - 1:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation
FAQ
Stafford Floor Covering is currently rated 5 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Stafford Floor Covering accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Stafford Floor Covering offers free project estimates.
Yes, Stafford Floor Covering offers eco-friendly accreditations.
No, Stafford Floor Covering does not offer a senior discount.
No, Stafford Floor Covering does not offer emergency services.
No, Stafford Floor Covering does not offer warranties.
Stafford Floor Covering offers the following services: Sales & installation carpeting and area rugs.
Tile, wood, or other hard surface products.
Contact information
1150 University Ave Ste 15, Rochester, NY 14607
Service hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
9:00 AM - 1:00 PM