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Rochester Linoleum Carpet One

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

New floors can completely transform a room and we have many of the best products available! Whether for your home or business, we have a professional staff dedicated to helping you find the floor solutions that will work for you. Of course, please feel free to call us at our number below - we would be happy to help you!

Business highlights

73 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Installation, Hard Surface Installation, Flooring Repairs, Kitchen & Bath Remodeling

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

2.936 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
19%
4
19%
3
8%
2
17%
1
36%


Rating CategoryRating out of 5
quality
3.4
value
3.4
professionalism
2.8
responsiveness
2.9
punctuality
3.1
Showing 26-36 of 36 reviews

Robert M.
08/2016
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

David M.
06/2015
1.0
carpet installation
  + -1 more
unknown
Description of Work: We had a floor put in. It was a nightmare. They had to take it out again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Janet W.
09/2013
3.0
flooring contractor
  + -1 more
unknown
Description of Work: Want to sell my house but need to replace carpeting in three rooms and linoleum in the utility room He kept taking me over to the custom carpeting, and I was looking at the rems It was just too expensive to have them do it.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0


Diane R.
05/2013
1.0
carpet installation
  + -1 more
See above.
Description of Work: We had about 1200 sq. ft. of white carpet installed in our condo before Christmas. This included stairs and three bedrooms...at $8,000, I expected an unusually good installation. Not only were these installers unbelievably sloppy, they left places on the stairs UN-tucked, and we had to have them back for that...not to mention that those morons left their own equipment at our house, so we had to call them to come get it. Meanwhile, the next day we found some weird groupings of brown spots in the corners of some of our rooms, We alerted Carpet One about this, and were told that they'd "get on it". Months later, after an "inspection" paid for by either Carpet One or the actual carpet company that starts with a B, we have been told that it's an "interior problem which has to do with air flow". I am speechless. There are small brown spots in corners of our BRAND NEW CARPET that are caused by air flow? Although we have not finished with Carpet One, I can tell you to NEVER do business with these people, EVER. .

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$8,000

Stephen B.
07/2012
2.0
flooring contractor, hardwood floor
  + 0 more
Did not use them.
Description of Work: Went to the Victor store and received a quote from the salesman. I brought blueprints with exact specifications with me for them to work the quote. Was told to use the Webster location because of its proximity to my home. Went to the Webster store and they quoted me a price that was double the original price. All materials were marked up 100 percent. Labor costs were more than the highest priced surgeon or attorney anywhere in the country. I did not use them as my purchasing agent or contractor.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
2.0


Nancy B.
10/2008
4.0
carpet installation
  + -1 more
Carpet remnant was installed in living room. Different remnant was installed in 2 bedrooms. Installers left extra carpet, they were punctual and professional.
Description of Work: Needed carpet for a rental property. Salesman started with low grade Berber, then pointed us to the remnants. We were able to get a MUCH better quality for 1/2 the low grade carpet. installation was within a week and installers did a good job. Very satisfied

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

VIRGINIA W.
08/2007
5.0
carpet installation, flooring contractor
  + 0 more
The installers, I must say, worked rather quickly. There were no loose or bubbled spots in any of the carpeted areas they laid down. They even left any remnants they had left over in case I wanted to use them. What a great bunch of hard working guys these were. I don't remember what the exact costs were.
Description of Work: I had the old carpet removed and new carpet put down in the dining room, living room, up the stairway, down the hallway and into the upstairs linen closet of my 3 bedroom and 2 bathroom houses.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MICHELE D.
08/2006
1.0
hardwood floor
  + -1 more
Final invoice was nearly double initial estimate so I canceled my order. Company then ignored multiple requests for a refund of my deposit for 6 months. I finally had to sue them to get my money back.
Description of Work: Paid $400 as a deposit on kitchen floor.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$400

Response from Rochester Linoleum Carpet One
This customer actually signed an installation contract and ordered material , then decided to cancel. They did sue although the contract clearly stated "No Refunds on Special Orders". The Judge did Not find in her favor.

08/2006
4.0
carpet installation
  + -1 more
Rochester Linoleum & Carpet One was on time and very reliable. It took them less then eight hours to complete the work. They cleaned up and did a good job.
Description of Work: Rochester Linoleum & Carpet One replaced the carpeting in the living and dining rooms.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,400

07/2006
4.0
carpet installation
  + -1 more
Rochester Linoleum and Carpet One were very professional, and did a wonderful job. They cleaned up well after themselves, and didn't leave any carpet laying around anywhere. I would recommend them to others.
Description of Work: Rochester Linoleum and Carpet One installed new carpet in one of our bedrooms.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$230

07/2006
4.0
hardwood floor
  + -1 more
It was just an okay experience with Rochester Linoleum & Carpet. The installation of the product was excellent. The workers did an amazing job in all areas. However, the sales department was lacking. They were not as helpful as they could have been.
Description of Work: Rochester Linoleum & Carpet installed hardwood flooring in two rooms of my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,000

Response from Rochester Linoleum Carpet One
WE WILL USE THIS INFORMATION TO IMPROVE. THANK YOU FOR THE INPUT!
    • 1
    • 2(current)

Contact information

360 Jefferson Rd, Rochester, NY 14623

http://www.rlcflooring.com

Service hours

Sunday:
11:00 AM - 5:00 PM
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 6:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Kitchen and Bath Remodeling,
Plumbing,
Lighting

FAQ

Rochester Linoleum Carpet One is currently rated 2.9 overall out of 5.

Sunday: 11:00 AM - 5:00 PM

Monday: 10:00 AM - 8:00 PM

Tuesday: 10:00 AM - 8:00 PM

Wednesday: 10:00 AM - 8:00 PM

Thursday: 10:00 AM - 8:00 PM

Friday: 10:00 AM - 8:00 PM

Saturday: 10:00 AM - 6:00 PM

Rochester Linoleum Carpet One accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Rochester Linoleum Carpet One offers free project estimates.
Yes, Rochester Linoleum Carpet One offers eco-friendly accreditations.
Yes, Rochester Linoleum Carpet One offers a 5% senior discount.
Yes, Rochester Linoleum Carpet One offers emergency services.
Yes, Rochester Linoleum Carpet One offers warranties.
Rochester Linoleum Carpet One offers the following services: Carpet Installation, Hard Surface Installation, Flooring Repairs, Kitchen & Bath Remodeling

Contact information

360 Jefferson Rd, Rochester, NY 14623

http://www.rlcflooring.com

Service hours

Sunday:
11:00 AM - 5:00 PM
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 6:00 PM