About us
Business highlights
64 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Warranties
YesEmergency Services
YesAccepted payment methods
Reviews
4.982 Reviews
Showing 51-75 of 82 reviews
Marilyn C.
06/2016
appliance repair
+ -1 moreunknown
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
Robert A.
05/2016
appliance repair
+ -1 moreunknown
| Rating Category | Rating out of 5 |
|---|
Jeanne Y.
02/2016
appliance repair
+ -1 moreunknown
Description of Work: Fabulous!!!! My washer died and I went there to get a refurbished one. Jon, the guy I spoke with, was so informative and helpful. I got a washer and it was delivered quickly. I am really pleased. And a discount for Angie's List members!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$400
John D.
02/2016
appliance repair
+ -1 moreunknown
Description of Work: These people repaired our clothes dryer. The lint trap and trap holder had broken. They ordered and installed the correct parts and were friendly and professional throughout. We're likely to call them again the next time an appliance breaks.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Theresa F.
01/2016
appliance repair
+ -1 moreunknown
Description of Work: They were upfront with the range of possibilities of things that could be wrong with the washing machine, based on the symptoms we told them. In the end we fixed the problem on our own but we did buy the replacement part from them. It was slightly higher price than online sales, but given that I didn't feel like waiting for shipping or searching multiple local stores I just bought the part from them.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
John F.
01/2016
appliance repair
+ -1 moreunknown
Description of Work: I bought a very nice range from Rochester Appliance saving $300 from the Lowe's sale price on same. When I told them I needed it converted to propane they offered to do it for free! It was ready when when they said it would be ready and they helped load it into my vehicle.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$500
nancy S.
12/2015
appliance repair
+ -1 moreunknown
Description of Work: Came to look at washing machine , corrected water lines for hot/cold water. |Ben was professional and respectful. He made sure everything was in working order before he left for his next job. I would recommend Rochester Appliance to a friend.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Beverly L M.
07/2015
appliance repair
+ -1 moreunknown
Description of Work: They tried to repair my old kitchen range and when it could not be repaired, they helped me to obtain a replacement. There were many glitches, due to a too small opening for the slide-in range. They didn't give up, returning 3 times with the new stove, until it finally, after I was able to find someone to cut the opening just a small amount, the range has been installed. This team was so helpful and supportive. I would not hesitate to recommend them to my friends.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,800
Susan N.
07/2015
appliance repair
+ -1 moreunknown
Description of Work: They repaired my microwave. It took them a while to get the part in which I cannot tell whether it was their problem or the maker of the microwave. It occured right around July 4 so that probably did not help. They were very polite, on time, and reasonably priced.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Richard M.
07/2015
appliance repair
+ -1 moreunknown
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$85
Laurie T.
06/2015
appliance repair
+ -1 moreunknown
Description of Work: Electronic boards burned out, needed replacing. Multiple attempts to figure out problem and he persisted until it was resolved. Came back a few times
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$500
Matthew H.
05/2015
appliance repair
+ -1 moreunknown
Description of Work: Repaired the water line junction in the fridge.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$250
Andy L.
04/2015
appliance repair
+ -1 moreunknown
Description of Work: Purchased used washing machine. Went great.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$150
Kelly M.
04/2015
appliance repair
+ -1 moreunknown
Description of Work: For $20 they ran a diagnostic test on the dryer I brought to them. The problem turned out to be the electrical outlet at our house, not the dryer. I also bought a refurbished deep freezer that day so they waived the $20 diagnostic fee for me!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$20
Raymond B.
02/2015
appliance repair
+ -1 moreunknown
Description of Work: Oven igniter repair.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$159
Marilyn C.
02/2015
appliance repair
+ -1 moreunknown
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
Deborah J.
10/2014
appliance repair
+ -1 moreunknown
Description of Work: Service did not show up for the first appointment, called to correct and found out that there was a glitch in their system. They apologized and the next day the repairman was promptly at me door. The quote for repairing the oven ended up being very close to the cost of a refurbed stove. So, I went with the refurbed from Roch Appliance. Very happy with the new appliance and feel safe.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$37
Alan D.
10/2014
appliance repair
+ -1 moreunknown
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Ken L.
09/2014
appliance repair
+ -1 moreunknown
Description of Work: Replaced control panel on Maytag dishwasher
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Nancy D.
09/2014
appliance repair
+ -1 moreunknown
Description of Work: Made suggestions for me to try on my own...didn't solve problem..service call |identified problem...(water,ice maker not working)...line frozen..I had to empty and thaw..a big pain but problem solved and have had no trouble since
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Marjorie C.
03/2012
appliance repair
+ -1 moreThe repairman, Ben, arrived on time to repair all of this. He came with a smile, an introduction, his tool box, an efficient assessment, and patient repair work. His attitude was friendly while still businesslike. I will definitely call this company for repair work, and when I want to buy a new machine - new or used - I'll definitely seek out Rochester Appliance. I'm really happy that I just happened to find them on one of my errand runs. It feels great to have this good repair company at my finger tips!
Description of Work: Frigidaire Dishwasher repair: This 15 year old machine was off balance from missing feet, and the door was "disordered" and noisy both opening and closing.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$85
Kimberly E.
02/2012
appliance repair
+ -1 moreThe service was great. Dean called me when he said he would and the repairman, Ben, did the job within the time promised. We will call Rochester Appliance again when we need someone. Very professional all the way around.
Description of Work: Our washing machine was leaking from the bottom after a load of clothes went through a cycle. It was the hose that needed replacement. The hose was a special order and took a few days to come in (over the weekend).
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Robert B.
02/2012
appliance repair
+ -1 moreI sent an e-mail on Monday November 15th at approximately 5:00pm and Dean called me a few minutes later, I was very pleased by the responsiveness. The parts needed to be ordered and would be in on Thursday afternoon. Sure enough, we got a call on Thursday afternoon that the technician would be there by 8:00am on Friday November 18th. The young man that came to do the work was very pleasant, very patient, and did an outstanding job. Replacing seals is not an easy thing to do and he took his time, going the extra mile to be sure that everything was installed as required. He even advised us to give the doors a little help to close in the beginning so that the seals would seat properly. Overall we were very pleased with the excellent service from Rochester Appliance!
Description of Work: The door seals needed to be replaced on our 10 year old Kenmore refrigerator and freezer.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$300
Patricia G.
10/2011
appliance repair
+ -1 moreA nice young man name Ben came out to our home for a leaking refrigerator problem, and discovered we had a plugged-up drain inside the freezer side of our side-by-side refrigerator. Ben was very mannerable and refreshing young person to talk with as he performed the cleaning and removing of the built-up ice in the drain. Ben cleared away the ice, then also opened up the back of the refrigerator and discovered the drain was plugged up. He solved the ice leaking problem quickly. I'm so glad we decided to get on Angies list because this saved us a lot of money. I want to Thank Dean of Rochester Appliance for his quick, efficient services and sending Ben who knew just what to do. Excellent, Excellent, work and serivices. Thanks all.
Description of Work: I Rate Dean's business, Rochester Appliance with a highly (E=Excellent) efficient rating. Our Refrigerator had a water leak and all we could think of was that we had to spend or buy another refrigerator as we are on fixed income. Dean sent Ben a nice young man out who knew right away what the problem was and told us the problem was a plugged up drain inside the refrigerator. This saved us from having to buy a brand new refrigerator and spending money we didn't have at the time. Rochester Appliance gets all A's from our experience with them, plus they are nice people.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$76.9
TIM S.
05/2011
appliance repair
+ -1 moreDean came out to fix our washing machine. the motor had died. since we had a 1 month old at the time, he put us on his top priority list. once he figured out the problem, he helped us weigh our options, and we decided to get a refurbished part. he came back the next day and installed it. The part didn't work properly that evening, and Dean came out with a new one and replaced it with no extra cost to us. Great job. I'd have already highly recommended him for two other customers, who where more then satisfied with his service!
Description of Work: Our motor in our washing machine would not work, and needed a replacement.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$125
Contact information
900 Jefferson Rd Ste 50, Rochester, NY 14623
http://www.rochesterappliance.comService hours
Monday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
9:00 AM - 4:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Sales and Installation,
Appliance Repair - Small,
Appliance Refinishing
FAQ
Rochester Appliance is currently rated 5 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Rochester Appliance accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Rochester Appliance does not offer free project estimates.
Yes, Rochester Appliance offers eco-friendly accreditations.
No, Rochester Appliance does not offer a senior discount.
Yes, Rochester Appliance offers emergency services.
Yes, Rochester Appliance offers warranties.
Rochester Appliance offers the following services: Appliance Sales - New and Used, Delivery, Installation, Haul-away, In-home Service Calls, Refrigerators, Ranges, Dishwashers, Washers, Dryers, Parts
Contact information
900 Jefferson Rd Ste 50, Rochester, NY 14623
http://www.rochesterappliance.comService hours
Monday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
9:00 AM - 4:00 PM