Prime Lawn & Snow

Is run by Matt. He has several guys working for him. When they do lawn service, they do it very quickly and do a good job. Their snow plow service has been great too. Several neighbors have asked who I use.

They were pretty bad. I used them this winter and every time it snowed I had to email them or remind them I was their customer. Their price was good and they have one of the better prices.

Prime Lawn has done a terrible job for the 2014-2015 season. I was referred to them by another customer (who is also upset with their service this year). I called their office twice on 1/30/15 around 2:04 pm because my driveway still was not plowed. I received a Magic Jack error message--so I obviously couldn't get through to them. I then created a FB post on my page and also on the Prime Lawn (which has now been deleted) which included a picture of my driveway not being plowed. I did say that their service sucks (1/30/14 was my breaking point with their terrible service) and I did say that if anyone knew Matt Reis (the owner) to have him call me. My driveway was plowed sometime between 3:15-3:45pm. At 7:24pm, I received the following FB message from Matt Reis: "Since you have decided my company is so bad that you needed to put us on blast we are canceling your contract. What you did is the same as excessive calls. If you would have called the office they would have explained 2 trucks went down and we fell behind but instead you needed to be Internet tough guy.find another company. Funny thing is our mutual friends all told me your known as doing this. Sad way for your friends to think of you." He then blocked me from responding to him and he then slandered me on his personal page (I have the screen shots from people who sent them to me) calling me an "internet tough guy", "p****" and "r*****". I tried his business line again and left him a voicemail message to please call me. No one from Prime has returned my message and they have basically stole my money because they are now refusing to provide any service at all. Please do not do business with Prime at all--they majority of the positive reviews are friends and family who have ranked him up. Prime has also deleted every single negative complaint (but I have screen shots proving that their are several unsatisfied customers). Matt Reis has also told some people that he has sold Prime and that he will be done in April. He might have done that to avoid lawsuits and bad publicity. Keep an eye out for the name Matt Reis and avoid any business that he is a part of.

DO NOT CONTRACT WITH PRIME LAWN AND SNOW FOR ANY SERVICES. They don't honor their contracts. My experience has been very poor. THEY DON:T DO THE WORK THEY PROMISE!!! THE SERVICE WAS NOT PERFORMED AS PROMISED.

On this past Monday, I called to ask why the job was not done on Saturday as scheduled and more importantly why for the second time I was NOT called. The appointment person indicated she did not work on weekends and was not sure why no one showed up. I found it interesting that she HAD answered the phone the week before on SATURDAY. I expressed disappointment and explained that we had intended to use more of their services however now we would not be using any. I did tell her that I would be writing a review for Angie's list since others should know about this business. She said she was sorry and would inform her boss.