Searching For a Reliable Carpet Cleaning Service in the Rochester Area?
Finding someone a nerve-wracking experience? It isn't easy choosing professional carpet cleaners. Rochester's expert carpet cleaners at Pinnacle Eco Clean can help put your mind at ease!
Whether you need the VIP Rug Cleaning Service, Residential Cleaning, or Commercial Cleaning, Pinnacle Eco Clean has you covered! Choose us today as your carpet cleaning service!
I've had Pinnacle do this work for the past several years. They're always very professional, thorough, accommodating and reasonable in pricing. Best of all, their process is eco-friendly. Highly recommended!
Description of Work: carpet cleaning in several rooms and a stairway
Rating Category
Rating out of 5
Yes, I recommend this pro
Debi W.
06/2018
5.0
upholstery cleaning, oriental rug cleaning
 + 0 more
Technicians came on time and cleaned our upholstered furniture in preparation for a move to a new home. They also took an area rug to be cleaned and would have delivered the rug to my new home had I chosen to arrange to meet them. However, they allowed me to pick it up at my convenience once it was cleaned, which suited my schedule better; and discounted the price since no delivery was needed.
Description of Work: Upholstery and area rug cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kris K.
09/2017
5.0
carpet cleaners
 + -1 more
Terrific, have already recommended them.
Description of Work: I had 7 rooms done total including 1 stairway (considered a room). I had to reschedule short notice and they were very good about getting in within 7 days from initial date. They were punctual, extremely professional and neat. They wore protective covers on their shoes, foam wrapped and doorways and molding so their hoses didn't scrape the walls. They were the most competitive priced provider and I like the fact that they didn't use toxic or caustic cleaning agents. With pets and kids this was paramount to our family.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$430
JOYCE N.
09/2017
5.0
carpet cleaners
 + -1 more
I lived in 3 different cities and this is the best and most reasonable carpet cleaning company.
Description of Work: I have lived in Rochester for 3 years. I have 3 dogs. I have at least 8 oriental carpets and a carpeted stairway. I used Pinnacle every year I lived here because my old dogs soil the carpets so often. Not only does Pinnacle clean the carpets perfectly, but they solved the fringe problem on 2 carpets. Fringe is too hard to vacuum. They also cleaned a silk oriental twice. They are very knowledgable about oriental carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James G.
05/2017
5.0
carpet cleaners
 + -1 more
Timely professional and high quality work
Description of Work: Carpet cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
RENA F.
03/2017
5.0
carpet cleaners, upholstery cleaning
 + 0 more
Awesome! Superb job and very professional.
Description of Work: carpet and furniture cleaning
Description of Work: Area rug cleaning and furniture cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sherri C.
11/2016
5.0
carpet cleaners
 + -1 more
Really great! I called after business hours and left a message. The owner got back to me first thing the next day, I was impressed with the prompt response. He was so helpful and professional and courteous on the phone, telling me he has never once not been successful with getting rid of the smell and that he could guarantee that but there could be a stain. The price also to clean and protect it was half of what another company was going to charge. I got it back in 10 days and the stain is hardly noticeable. It looks like new. The owner and staff were so nice to deal with and I felt had a lot of integrity. I will only go to them in the future now because they earned my trust, especially after my experience with the other company.
Description of Work: My special Turkish Kilim rug ( a wedding gift from 22 years ago) had pet urine that had sat on it for over 2 weeks! I was upset because another company, Yeagers had it for 2 weeks before they told me nothing could be done and I should throw it away.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Laurie C.
10/2016
5.0
upholstery cleaning
 + -1 more
Two gentlemen came on time and went right to work. They took their time and did an exceptional job. The furniture has been in a smoker's house with dogs and it now smells pleasant and looks clean. I am grateful to Pinnacle Eco Clean for helping to save us a lot of money buying new furniture. Also, they left the house looking as if they had never been there (except for the clean furniture;).
Description of Work: Cleaned 2 sofas, 2 chairs and a love seat.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Jan V.
10/2016
5.0
oriental rug cleaning
 + -1 more
Fabulous. It is not possible to say enough complimentary things about Pinnacle Eco Clean. They are the epitome of what a good company should be. Their personnel are uniformly professional, friendly, punctual and polite. They explain all the service they are going to provide very well, and do exactly what they say they will to an extremely high standard. I had three large rugs that I inherited from my Father cleaned, plus another newer one. My Father's rugs were all over 30 years old, and all came back looking brand new. Even better, repairs and cleaning that Pinnacle performed on another extremely valuable 45 year old silk Turkish rug refurbished that piece to a very high degree. Our rugs were picked up and delivered back to us, though you can save money by doing this yourself. In my case, as a small lady with big rugs, I appreciated very much the help the staff provided getting the rugs in and out of the house, and back in place when they were delivered. All in all, one of the finest companies I have ever dealt with. Thank you Pinnacle!
Description of Work: Rugs cleaning and repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Julie E.
06/2016
5.0
carpet cleaners
 + -1 more
A young man, Kyle I believe, thoroughly and professionally, explained and showed me the process they use for cleaning. My rugs never looked so new and clean. They are so lovely feeling in bare feet.
Description of Work: Cleaned and deodorized two wool oriental rugs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$459
Jan V.
04/2016
5.0
carpet cleaners, oriental rug cleaning
 + 0 more
Pinnacle Eco Clean were fantastic. I contacted them via an Angie's List special. They promptly emailed back to make an appointment. I asked for a slightly different pickup time and they accommodated me, no problem. They came exactly when scheduled, took the rug, returned it exactly when scheduled, and it is extremely clean - better than it has been in years. I have other rugs I need done and will be contacting them again. Highest commendation.
Description of Work: Picked up, cleaned and delivered an oriental area rug.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Ann C.
03/2016
3.0
carpet cleaners, house cleaning, upholstery cleaning
 + 1 more
We were surprised that the techs did not move furniture to clean carpet underneath. We had moved most of the stuff out of the rooms, but the carpet was never cleaned under a desk, dresser or tv. When we questioned them about moving things, they claimed they usually concentrate on the high traffic areas. If we had known beforehand we could have arranged to move everything out to ensure the entire carpet was cleaned since that's why we hired a professional cleaner - to do a better job than we could do. The company offered to come back to redo the areas that weren't done, but we declined. It would have been nice to have it done right the first time.
Description of Work: Cleaned carpet in two rooms, family room and bedroom.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$150
Richard M.
02/2016
5.0
carpet cleaners, house cleaning, oriental rug cleaning
 + 1 more
Two members came to house to clean carpets and take away oriental rug. Jessicawas very friendly and able to answer all my questions related to carpet cleaning at time of scheduling the appointment. On day of appointment they were on-time and we walked area to be cleaned. They asked if I knew of any spots that needed to be pre-treated as they had not seen any. Our carpets had not been professionally cleaned in several years. When they finished, they looked new. They hauled away the oriental rug. About 7-10 days later they called and scheduled a drop off time. Again they were right on-time and the rug colors were vivid the fringe was bright white. Excellent work! We used this organization to clean rum out of another oriental rug a few years ago and they did an excellent job with that also! Everyone we had contact with has been very polite and professional
Description of Work: They cleaned carpets in our hallway, three bedrooms room and took an oriental rug offsite for cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
DEREK P.
02/2016
5.0
carpet cleaners
 + -1 more
It was amazing. I'm from Boston, and I doubt I could have received this kind of service at home. I spoke with Jessica to arrange the job. She had 2 men onsite, Dan and Jessie, within 30 minutes. They were professional - cleaned the carpets beautifully - dog vomit gone!!! (Dog recovered too) Cleaned the couches and restored them to the original 1984 state. Pinnacles telephone number is now in my iPhone.
Description of Work: Cleaned dog vomit in several areas on bedroom and hall wall to wall carpet and clean 2 couches that the dogs had soiled with mud
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Heidi W.
12/2015
5.0
carpet cleaners, oriental rug cleaning
 + 0 more
They did an excellent job. I actually did not think the rug could get this clean. I would definitely use them again.
Description of Work: Cleaning of a wool area rug.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Thomas R.
12/2015
5.0
ceramic tile, floor cleaning, upholstery cleaning
 + 1 more
Dave and Micah from Pinnacle were fantastic, they were on time, very personable and professional and very knowledgeable about the products they were using . They also went above and beyond as they assisted me with a spot clean on another piece of furniture. They were even able to offer an estimate for cleaning and sealing the tile and grout in my home.
Description of Work: I had a loveseat cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Richard I.
11/2015
5.0
carpet cleaners
 + -1 more
Two very nice young men were right on time. Explained what they were going to do and the process their company used. Their van was clean and well maintained (on the outside - didn't see the inside). Carpets had not been cleaned since they were installed. Mainly because I really didn't know who would do a good job. The stair had gotten quite soiled, and there was quite a traffic pattern on the other carpeting. I was afraid that they would not come close to looking clean. However, after a thorough cleaning they look great. I did not ask for protectorate when setting the appointment, however it was no problem to add it at the time of service. Very pleased with the results and will call this company again in a couple of years to make sure I keep the carpet looking good.
Description of Work: clean carpets and treat with a protectorate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$198
Robert C.
10/2015
5.0
carpet cleaners, ceramic tile, floor cleaning, house cleaning, upholstery cleaning
 + 3 more
AMAZING !!! I had not had my carpets cleaned in over 2 years (28 months to be exact) .. there was normal wear and tear, spots ... normal stuff that life brings. Living alone in a townhouse, I moved what I could, they took care of the rest. I have all wool high end wall to wall upstairs and a man made down stairs and both came out looking like new ... these guys did an amazing job (Jesse & Dan .. THANK YOU!). My stairs look refreshed and new. I have used them before (28 months ago) same group, same management, so this is a trustworthy organization ... I simply left my lock box code, they came in worked their magic and I came home to immaculate tile and carpet. I know that a lot of places advertise $99 a room, but my price included many many additional optional services .. so do not let the price scare you. I did all the add on's because this is my home and I want to keep my investment looking great! I HIGHLY RECOMMEND Pinnacle Eco Clean ... !
Description of Work: Checked for and treated all spots throughout all carpeted areas of my home; Cleaned carpeted landings, Stairs and wall to wall carpets in 2 rooms upstairs; Cleaned carpeted Stairs and living room downstairs; Scotch Guard protection for ALL carpeted areas mentioned above; Tile & Grout cleaning and sealing tile floor in kitchen; Tile & Grout cleaning and sealing tile floor in master bathroom (upstairs only); Upholstery Cleaning of Sofa / Chaise Downstairs and spot treat and protect with scotch guard protection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$740
chris C.
10/2015
5.0
carpet cleaners
 + -1 more
Thorough, reasonable price, great job, great to deal with
We are getting a new couch for our living room and painting the walls. As such our living room was emptied out of all furniture. I decided last Sunday that our carpet should be cleaned professionally before the new couch showed up. Emailed them via Angie's list Sunday evening. Had a reply Monday AM. Scheduled it for Thursday AM at 8:30. Jessica replied to my Angie's list message and then gave me a phone call to verify the details of the scheduling and give me an initial quote based on the info that I provided. We agreed on Thursday morning at 8:30am. Kevin showed up with another employee (I unfortunately forget his name) and I showed them the living room. I then left them to it. About half an hour later the rug was clean and I was settling up with Keith on the spot. I am very happy with the work they did and our carpet looks wonderful. The employees were very professional and courteous. We're already talking about using them again next time we have a need.
Description of Work: Living room carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Richard D.
08/2015
5.0
carpet cleaners, upholstery cleaning
 + 0 more
We contacted Pinnacle through angle's list, since there was an offer of 15% off, and their reviews were very positive. It was tough to describe over the telephone how large the couches were, and I ended up overestimating their size (e.g. XL and L vs. L and M). When the technician showed up he quickly revised the quote (downward! :-)), and quickly went to work. We definitely are going to be able to push another five or so years out of these couches, and they look fabulous!
Description of Work: Upholstery cleaning for two couches.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
John R.
07/2015
5.0
carpet cleaners
 + -1 more
They were quick, careful, and thorough.
Description of Work: Cleaned stairs and hall carpet.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Colleen W.
07/2015
5.0
carpet cleaners
 + -1 more
We were pleasantly surprised about how well they came out.
Description of Work: cleaned very dirty carpets, got out lots of stains in a rental unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Anthony C.
06/2015
5.0
carpet cleaners, oriental rug cleaning
 + 0 more
I brought the rugs to their location - a bit out of the way off Jefferson road - and told them what I needed. they inspected the rugs and told me what the procedure would be for each of them. they were different types of rugs so there was a different procedure for each. they did the work and called me when it was ready and I picked the rugs up. good job, very professional, very courteous. I would use them again.
Description of Work: cleaned 2 area rugs. did a good job, very courteous and professional. explained exactly what they were going to do and how they would do it.
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Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
House Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Fireplaces,
Drapery Cleaning
FAQ
Pinnacle Eco Clean Inc. is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Saturday: Closed
Pinnacle Eco Clean Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Pinnacle Eco Clean Inc. offers free project estimates.
Yes, Pinnacle Eco Clean Inc. offers eco-friendly accreditations.
No, Pinnacle Eco Clean Inc. does not offer a senior discount.
Yes, Pinnacle Eco Clean Inc. offers emergency services.
Yes, Pinnacle Eco Clean Inc. offers warranties.
Pinnacle Eco Clean Inc. offers the following services: Residential and commercial carpet & area, oriental rug, steam, upholstery, ceramic tile & grout cleaning.