Nulook Group Inc

Great! Bruce did a great job giving my family the kitchen of our dreams! What I loved the most about Bruce was that he had a solution for every idea we suggested. We had many proposals during the remodel and he accommodated all of them. He and his team always showed up on time and have an incredible skill set. I will definitely be reaching out to him for future work and have friends and family who have used him successfully as well. Very pleased!

Bruce and his team were great to work with. Competitively priced while being efficient and speedy with their work and scheduling.

Bruce and his crew did an absolutely wonderful job! My entire house needed to be gutted and rebuilt after a fire. I have never seen a team work as hard as this one! They arrived early each morning and worked diligently all day. Bruce is definitely one of the "good guys". He is fair and professional. He double-checked with me before completing projects, and I am just thrilled with the results! I highly recommend the Nu-look Group!

I contacted NuLook at least 4 times. I left 3 vm's and no one ever contacted me back. They probably have a lot of work with the wind storm from March but at least a callback would have been nice.

In my contract it said that it would have latches on it. The fence itself is lovely. I would give the building of the fence an A, but when I went out there, there was no latches on it. He screwed it into the post. It's a fence that you open to park a boat or a camper behind it. So it's on a 4 x4 with hinges, so you move it. Instead of being able to move it, I have to go in the house and get a screwdriver or an electric screw driver and I have to unscrew this screw to open it up, so I didn't think anything of it and said, "Oh it looks good," so they went on their merry way, and it was only a couple of hours out at the most and my husband comes home and I go come here and look at this. This isn't right, we need latches. So he had to go out and buy all these latches. He didn't like the way it was. When the other contractor came, he was looking at it and he said, "Chris, the extra weight required that they should have put in a 6 x 6 pressure treated lumber in the ground because the one you've got there is already cracking." So then also when we went to open the gate, we couldn't, because it settled that all of the sudden we ran into the grass. We could only open it three feet. He knew that he should have upgraded, I think. I think our relationship is over.

They did my bathroom plumbing improperly. When I came home a couple of days later, there was water pouring out of my kitchen sink. The light fixture that has wrought iron wings on it, the water was pouring down those and left a puddle on the floor. I called them, they said to shut off the water. We had to leave the house, we had to eat dinner out, we had to not take showers, etc. It cost us dinner, which we weren’t going to go out, but they came at like 7 in the morning the next morning and fixed it, no problem. Within the next year and a half, my son had to come over and fix the ceiling 3 times because I kept getting cracks and he had to come over and put drywall compound and sand it out and repaint it three times. Then one day, I was sitting there and this patch, that the previous owners must have done, so I’m sitting there and this patch appears on my ceiling, and I’m like something’s really wrong here. So I called my son and he said he’s coming right over. He came over, touched it, and said, “Ma’am, this is full of water” and puts his finger right through it. Water squirts out, called Nulook, who I instantly adore them. So, my son started ripping down the drywall, because it’s the water that’s been causing me damage, which has been causing me damage. So, I’ve got mold in there and I’ve got a bathroom shower that I can no longer use, because what they came to fix was not correct. So, I found another company online with an “A” rating, and I called him on Sunday he came on Tuesday and we pulled down more drywall, filled the garbage can with drywall, and we could see the mold. Then went upstairs and first, we had to run all the sinks and all the showers, because they did two bathrooms for me and they backed up to each other. So, we had to run both showers and then we had to flush the toilets, and this went on for a half an hour. Then he finally said, Chris, we have to take a piece of drywall out, so he takes the cover off and there’s more mold and when they repaired it, they still didn’t repair it right. I took pictures and stuff and we called Nulook and the new contractor stood there right on the phone and said, “yes, this is your fault. I’m going to fix it for her or her son is going to fix it for her, we haven’t determined that, but you are going to owe her money back”, and he said, “I don’t believe it’s my fault” and he said, “well, it is”, then he said, “well, I’ll give her a little money back, but I’m not covering the whole repair”. Now, mind you, I’ve already had it repaired three times. How arrogant to not think… He had is father work for him because his wife came down with cancer, who was his partner, so, his father was working for him. He can’t know what his father’s work was like. Even his own work: people make mistakes and sometimes something goes wrong. You can’t be arrogant in your practice and deny that you have anything to do with it and say, “oh, it’s another problem and blah, blah, blah, blah, blah”. We took pictures. You could see that many, many, years ago they must have had a pluming problem that they had brand new solder and everything was brand new and excellent. The part that was wrong was the part that they did when they replaced the faucet and the handle. For a year and half, I had all this leaking. So, for them to say that they didn’t have anything to do with it is totally obnoxious. So, I sent him a whole email and a copy of the bill back in February and told him that if I didn’t hear from him, I’m just going take him to small claims court. I haven’t done that yet. I’m on social security here. I had to pay for this three-times over, plus a full-priced contractor. I don’t think that’s right. I would say Nulook contractor absolutely refused to stand behind it and I had to hire someone else to repair it. Originally, the price was an “A”. It was over $5000. Everything else was excellent, but this little plumbing problem. They’re charging you for an 8-hour day. They’re freaking you out and everything, then they’re here for 4 hours and they run out every day, and then come back for 4. I think they were rushing way too fast. But, their stuff was good. Up until this incident, their professionalism was excellent, but I’ve got to drop them down to a “C” because they blew it. I'd love to use them again, because I really was happy.

The experience was very positive. Bruce was very helpful in understanding what our goals were and made suggestions to accomplish them. He was able to work with me in my doing some of the work that I could, which helped keep cost down. His knowledge and experience became more evident as the job progressed. His work ethic is outstanding and the finished product is wonderful. I have recommended Bruce to others.

Appt. was set for Thu, Apr. 20 (over 1 week away). He did not show up. We called and left a message. He did not return the call. On Fri, Apr. 21, he finally answered, and said we had the incorrect day, and would come the following Thu, Apr. 27. We again explained this was time-sensitive. He agreed to come Wed, Apr. 26, (2 weeks from original call). We called during that day to confirm (not wanting another no-show), and Bruce indicated we were interrupting his work and bothering him and that he was doing us a favor. (Bruce told us his quotes were no charge, so how does following his own business policy translate to him doing us a favor?) Bruce did not show up again. He was rude, inconsiderate and unprofessional.

I do not know as he never showed up.

Never responded after the quote. Did not respond to numerous out reach contacts.

Excellent workmanship, Bruce routered a decorative edge in the solid surface countertop we picked out. The dishwasher install and countertop job was done quickly and efficiently. My favorite was the handmade crown molding he installed in the bathroom.

It went smoothly and he came in fast and took care of it and got the water and smell out fast. Would hire again!!!!!

Went great and kept our house warmer this past winter

Bruce and Maria were at the house within an hour to take a look at the job. He returned with his dad and sons the next morning and the leak was found and was repaired. Additionally we had a totally clogged sink that was cleared. There was no mess, to repair the leak siding had to be removed, this was all put back in place and didn't look as though it was ever removed. Thank you Newlook

It went great Bruce handled everything with the town and fire Marshall. He did a great job and got me back in the house fast. He knew what he had to do and did it all in a timely matter

The guys were quick, professional and clean. They did a good job and also offered suggestions/tips for some other projects I had going on. They also were able to do the work on short notice (as requested), which was a huge bonus for me.

It went great Bruce handled everything with the town and fire Marshall. He did a great job and got me back in the house fast. He knew what he had to do and did it all in a timely matter

Amazing - absolute professional who does quality work fast and with great rates

The attention to detail and workmanship were excellent. I had two other quotes and Bruce was the only one who saw what the source of the problem was. He correctly detected where the water was coming from and repaired that problem at the same cost the others quoted me and they didn't account for fixing the source. I also had him do a complete rebuild of a toilet, again the attention to detail was excellent. He was extremely careful, neat and professional. I routinely recommend him and Maria to everyone asking if I know someone who can handle any variety of repair and remodeling work. The cost was reasonable.

They made me wait almost a month for a estimate attempt, then "Rescheduled" to the following week. Then "rescheduled" again to the following day after that. Then they just didn't show up today even though they were scheduled to arrive at 4:00pm. Its now 07:15pm. At this point you couldn't pay me to use this service. Completely terrible experience. In summation cancelled on me twice and then didn't show to the third estimate date.

OK, so it took me longer than it should have, but I finally got the message. Our house is located in Beechwood, a mixed race and lower income neighborhood in the city. When I first contacted Nulook via the web they were enthusiastic about coming over right away and said they could fit my work right in. I told them that we would not require financing, and would be paying cash. When they cancelled my first 5:00pm appointment, Maria told me Bruce had gotten delayed on another job. When I suggested that maybe Bruce could stop by later that evening, she told me “No, we don't like to be in your area after dark". Apparently Bruce and/or Maria had finally realized I was in Beechwood. Since that night they have managed to make it clear that they are not interested in my business. It's funny, my wife and I are middle-aged, white, college educated professionals and had never before experienced this not-so-subtle prejudice that I always assumed must be an occasional, and painful, experience limited to my minority friends and neighbors. From my privileged perspective it took quite a while before it dawned on me that I was actually being redlined. Over the 30 years we have owned our city home we've hired many, many, contractors for all sorts of projects, and have never before run into this revolting practice. Your mileage may vary but if you need work on a home, or business, within the city limits, you may want to look elsewhere.

Bruce and Maria were timely with all communication and all work was completed very well and on time. Cleaned site up well. Very happy with their work, and have actually used them again for other work around our house.

Bruce and Maria are a pleasure to work with. Bruce knows the building code backwards and forwards. He recommended a change in my design that eliminated the need to put extra footers through the concrete floor while still meeting the code. The inspectors spoke highly of his work. Maria helped with color selection and decorating alternatives. Given the quality workmanship, they were the best value we could find. Based on work activity, they never stopped for a break or lunch. They finished in half the time compared to the time estimate of the another bidder. I elected to do the finished painting and flooring myself. It gave me a chance to view the quality of Bruce’s work up close. The corner miter joints for the trim were perfect and the nailing was even and well done. The finish on the wall board made it a snap to paint. I would definitely recommend NuLook to others.

Nice people, very willing to provide good, understandable feedback. Willing to work with you in regards to budget and around your abilities as well. Non-pushy which is a big plus in my eyes. I haven't decided how to proceed with the entire project that I had him quote, but when I do he will be one of my first choices to do any work needed.

Was fast and quality of work was good