METRO HEATING & COOLING

This past summer I had Metro Heating & Cooling come over to look at my central air unit that was no longer blowing cold air, the same unit they had installed a few years ago. They found that coolant was low and must be a leak. They filled and told me to call back in September to inspect/repair the leak. Then between Sept 25 and Oct 25 I have called 4 times, leave my name and number with secretary for a call back, but then I never get a call back. Cannot get anyone to return my calls about my leaking central air unit or come out to fix like they said they would.

I have used Metro twice for work at my house. The first time, probably 4 or 5 years ago (2013-2014 timeframe) for repair on my central A/C, which just stopped working on a hot day. That experience was an "A" across the board - Chuck came after hours, he fixed it the same day, and the price was more than reasonable. However, in 2016 I contacted them again for a problem with my furnace - it wouldn't stay on - and I would have to rate that experience a "C" or below. The tech (not Chuck) came at the appointed time and was professional enough, but that's about it. He did not fix the issue - the part he replaced, at what seemed a fairly inflated price, was not the problem, and although I'm not an HVAC repairman, it didn't seem that there was a lot of troubleshooting involved. E.g., there as a red light on the furnace that he did not investigate. The charge for the call was $200, 40% of which was the part itself. To his credit, he did mention that if this did not fix the problem, he would return the next day, but I found that it was unnecessary - I did a little research online, discovering the answer myself - cleaning carbon build-up on a sensor. I have since switched to Hawn Heating and Cooling for my HVAC needs.

Went very well. They are top notch and not expensive.

Well, Chuck went out of his way to please me. You'll be happy with his work. Don

The job was completed within 6 hours and all debris was removed and basement was very clean when they finished. Service personnel and the owner were very professional and courteous.

It went well.

I have used Metro Heating & Cooling for over 20 years. Obviously, I am extremely satisfied. Great service and very responsive. I have recommended them to others as well.

Chuck the owner did a great job. Very clean job. I would highly recommend him. He knew exactly what went wrong after Taylor came out.

Excellent service on the first call. Excellent service when they arrive. Which was on time. Extremely professional for a young man. Took time to explain everything he was doing and why. The estimate over the phone had a special going which they quickly told me about. Then at my house the issue with my A/C unit was fixed at a great price and the estimate he gave me was less than he charged. I will used them again and highly recommend them.

Turns out it was something I had done but it was time for a service anyway. Metro has installed a A/C Compressor for us, replaced thefurnance and installed a replacement water heater. Always prompt and friendly. We trust them to do the job properly and will continue to call them as long as we own a house here. Highly recommended.

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Great technician and a family owned company. I will call again!

Communication was efficient, courteous, and honest. Work was done on time and work materials and old furnace materials were cleaned up and removed.

The servicemen from Metro Heating & Cooling did a very good job. They were extremely honest.

When I first moved into my new home during the Fall of 2012, my realtor sent me a list of contractors and other services that I might need as a new home owner. One of the first things that I did was to have the furnace checked out ( it was the original and the size of a small bus!). I called Metro heating and cooling and was very pleased. Since then, any issues I have, i always called Metro Heating and Cooling. This past winter, the furnace started making a horrible noise, I called Metro heating and Chuck came right a way. We talked about all my options and I decided that it was time to install a new one. Chuck sat down with me and explained everything including what I would need to do to add air conditioning. I was not able to purchase the whole air conditioner at that time but Chuck was able to be flexible and install the furnace and the coil for the air conditioner and then come back a couple of months later and install the rest of the air conditioning. Chuck is always on time, on site with every instillation and there is never an issue with clean up. The other great thing is that his estimate is what he charges (and have always been reasonable!). There is never a surprise. I would recommend Metro Heating and Cooling to anyone.

They are good, friendly and helpful. They made some suggestions and did a good job. I will use them again in the future.

We spent about $33,000 for that service and I just picked it up because it was $5200. Their work was good and we had no complaints and we had to have them come out once for in-warranty service and they were prompt. He was here within a couple of hours and everything was taken care of.

We wanted to install a gas dryer in the laundry room but had no hookups. I called Metro and scheduled an appointment for a quote that weekend, when I would be home. They didn't show and I had to call them to find out why. It was the first big, cold night of the year and they had to answer a number of emergency calls instead of coming out. I totally accept the reason. We rescheduled and they showed up on time. The quote they gave us was well under the competition and they were well recommended by a friend. We called them back to schedule the work, but didn't initially get a call back. I called a second time and received a callback within an hour to schedule the work. They showed up right on time and did the work beautifully.

Excellent. Came home in evening and temp was 55 F, checked furnace and determined burner was firing. In morning called metro, they asked if I'd checked belt, which I hadn't. I checked and it was turning. Technician sent and showed how it was moving, but so loose that it wasn't running blower. Replaced blower belt and before long heat was back to normal.