MALLO HOME IMPROVEMENTS

Everything turned out very well.

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They were great.

The price was very reasonable. They were great.

We had our old shower base taken out, along with the tiles and walls, and had a new one put in. We also asked them to patch some places on the walls and had them smooth out our living room and kitchen ceilings.

We had excellent service with this company. They were timely, cleaned up all the mess and work was excellent. One small problem with sink draining slowly they came back immediately and fixed. All it needed was a minor adjustment to the pop up drain plug. We were so happy with them we referred them to our daughter who had bathroom work as well as new exterior doors installed. She was also very happy with their service.

Project took three months to complete from start to final completion. The estimate was three weeks. Since this is the only bathroomin the house (there is a toilet in the basement), they were quick to get the toilet in. The shower took a little longer (relied onshowering at friends' homes for a few weeks). The bulk of the work was done in a month and the remaining two months were smaller projects that did not inhibit bathroom usage. The bathroom sink to a couple months to get. That was an inconvenience. The look of the bathroom is nice. Compared to what it was, the functionality and overall comfort improved drastically. It's the details where the problems arise. A wall was damaged in the staircase and it was not patched. All of the caulked areas cracked within three months of usage, including around the entire shower base (allowing water to seep in) and around the sink. Friends and family who see this either say is was old caulk or it was cheap. The overhead fan/light rattles. The first fan that was installed did this and they returned it and replaced it with a new one. The new one rattles. I will be replacing it myself with a different brand. Light fixtures. I asked where the light fixture went (the one that was replaced with the fan) repeatedly and didn't receive an immediate response. Finally I was told that it was thrown out. It was a vintage fixture that matched all the other fixtures in the house. Then one day during the remodel I noticed the vintage light fixture over the medicine cabinet was replaced by a cheap plastic replica. When I asked about that I was told it broke and they replaced it. I don't understand why I wouldn't have been told that it broke upfront so I could have had a say in picking out the new fixture. And I was annoyed that two antique pieces were damaged during the process. It seemed like they were hoping I wouldn't notice. The new plumbing leaks and has caused damage on my living room ceiling. Three months after the bathroom was completed, water poured through the ceiling and into the living room. They were quick to come see what the problem was. My hair was getting caught where the new and old pipes meet and caused a clog that made the bottom of the shower base flood and leak onto the ceiling of the living room. They patched the hole that was made in the ceiling and told me to draino the pipes. I use draino frequently and snake the pipes, but there is still evidence of new water damage. I plan to have the plumbing work inspected by someone else because I should not have to be doing this with a bathroom that is not even a year old. I also suspect the cracked caulk is not helping the leaking situation. The area has been recalked. Painting. I was told all original walls, chair rail and medicine cabinet would be sanded before painting. The sanding did not happen and the blemishes that were painted over just look sloppy and hard to miss. I asked why this didn't occur but didn't receive an answer. I know I could have pushed harder in making them deal with some of these issues. But honestly I was just done with having them in my house. I would rather pay to have someone else fix the issues than have to continue to deal with the company.

Overall, i would use them all over again and because i have used them for several years, i really do not have any don'ts about Mallo Home Improvements.. they always give you the price up front without any hidden costs. They in their contracts tell you exactally what they will be doing, how long it will take approx.

Remodeled the kitchen that was in circa 1960's condition We were informed of the steps of the demolition and construction process so that we could minimize disruption to our daily routine . - Removed old cabinets and old lineoleum floor - Tore out the walls and ceiling to the studs - Rewired the kitchen - installed walls and ceiling with new receptacles, light fixtures, - Installed stone tile floor - Installed new cabinets with stone countertops, stove top, sink and double ovens - Installed range hood Job was done professionally, all tradesman came in their turn and worked very efficiently.When adjustments were required, we were informed in a timely manner and the adjustments were made in a manner to accommodate our schedule.

The owner was friendly and professional. But it appears that he didn't communicate our (very explicitly stated) intentions to his workman. Consequently, we needed to look over the contractor's shoulder constantly, often intercepting him as was in the midst of building something entirely different than what we asked for. Sometimes we were too late; this same contractor destroyed part of the original fixture we'd intentionally saved to be reused, cutting it into pieces because he couldn't be bothered to clarify the intended final product with us. The concrete work in the basement was also sloppy, as subsequent contractors have explained. In general, the lack of communication between the owner and his employee was deeply frustrating, as was the employee's own lack of interest in really understanding the job he was doing. We would not use them again.

When I spoke to the owners of the company and picked out what I would like them to do I thought it was going to be an easy do. We discussed how the roof would be taken off and put back together as well as the wall being removed. I picked out the counter top, the cabinets the hardware and even a ceramic tile for the back splash. What I did not expect was the workers that came to do the job. They would come late around 10 or 11 o'clock in the morning and leave around two in the afternoon. I realized I was paying for a job and not the hour. When the roof was removed I figured they would have been there around 6 to 7 o'clock in the morning because there was rain in the forecast. That did not happen they came around 10 in the morning and ended up working till seven in the evening. And yes it did rain inside my family room. I held my tongue. As the job continued they would show up later in the morning and talk about leaving to go fishing. Which they did 90% of the time. In my opinion these workers put the company's name in a bad performance rating. They were messy, did not pick up as the owner thought they should have. And they did not have the overall respect for my property. The vehicles they used leaked oil and or anti-freeze. I had put blankets over my new deck railings and they still scratched them up. When I told the owner about it he stated I needed to speak to his workers instead. The cabinets and the hardware were exactly as I ordered. The counter top was made by a a company that makes Corian counter tops and sinks. They were extremely professional. They laid moving mats on my floor and installed my counter tops quickly and efficiently. I even had to have them come back out to add a support which they did with efficiency. I also had to have the contractors from Mallo come back because the screws were popping through the ceiling. Again this was after the entire room was painted and furnished. They hammered back the screws and muddied over them. They did some what cover my furniture. I asked who was going to paint the ceiling and they stated they do not do that. When I talked to the owner of the company I asked him to reimburse me for having someone come in and paint, he stated to me that the paint job on the ceiling wasn't that great in the first place. In my opinion he was taking his employee's word for it. Regardless even if I had it stucco he probably would not have paid to have it repaired. He stated that he would have them come out and fix what needed to be fixed but he could not give me the money for the paint. I believe the reason the screws were popping through was because they were just doing it too quickly and not taking time with the quality their job warranted. They were more concerned with getting out of here to go fishing. As I stated earlier the owners of the company seemed very understanding of my need to have the roof replaced.( I had several estimates by other contractors but none of them got back to me to do the work) the only reason I chose this company was because they had been in business for so long. I figured longevity was a plus in today's day and age. I will say that the job did get done even if it was done half a##. This job lasted roughly 2 months. I did not contact any of their references because who would give you a reference if you knew it was going to be a bad one. When I spoke of this company to other businesses all of them seem to have the same opinion; they would roll their eyes and basically say good luck. I believe that a company should double check their employees more than just once or twice during the job. I guess it doesn't bother them that they're dragging their family name through the dirt.

We had an excellent experience with this company and are very satisfied with their work. There were a few bumps along the way - the wrong tub surround was delivered and the shower doors came in broken. Ray immediately took care of these problems and work continued on. Everything was done except for the shower doors. I wanted to do the painting myself, so I started that. The doors came in but I wasn't done, so I asked Ray to wait before installing them so I could finish. He was very agreeable, and as soon as I was done he had his crew back out and finished the work. When they gutted the room they found there was a small leak on my roof around the vent pipe. The roof was covered with snow, so they said as soon as the weather improved he'd send someone out to fix it. We got a break and the snow was gone - Ray called and sent someone out to do the repair. We had a very minor problem with the new heat vent - again, Ray sent worker out and had it fixed right away. We found this to be a great company to work with and would definitely recommend them.

Needed my bathroom gutted & remodeled. I was pleased with the estimate given by Dave Mallo and his knowledge & suggestions. The guys were here on time every day & got the job done earlier than I anticipated. I had a couple changes made along the way & they had no problem with that. My wife & I are very pleased, looks great....would definitely hire them again.

They arrived promptly at the scheduled time and performed the work in around 2 hours. Both jobs were done to satisfaction. The landing is now very solid and the gutter is exactly as I wanted it. All work areas were swept clean and all debris removed. Old gutter was left for repairs or use elsewhere as requested.

Work was done quickly and efficiently. It was a beautiful job and we've had many compliments on it.