Description of Work: Maid 4 Hire came to my home and even though I hate to admit it, it was a MESS. I had gone through a few medical procedures and could not clean it myself. I received the Preferred package and they went out of their way to make sure I was happy. The girls actually did things that weren't even on the list. They knew that I was on a budget and couldn't afford the prices other companies wanted and that wasn't a problem for them. I have actually had a company hang up on me when I asked for a cleaning I could afford, so this was amazing. I now have them on a monthly basis at the price we both agreed to!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$112
Karen D.
09/2008
1.0
house cleaning
 + -1 more
Imagine a cleaning company that doesn't want to clean! Maid 4 Hire started out strong and then I fired them after a string of service errors, billing errors and shoddy service. I responded to their $50 promotion and signed up for their Plus Service. After 6 weeks, my service was inexplicably changed to Basic and I was 'encouraged' to upgrade to a level of service I was already paying for. There are apparently no records kept because the owner could not verify that she ever even knew which package I signed up for. Some weeks checklists were left outlining which work they claimed was done, other weeks no checklists were left. They do a cursory job at best. For example, they will only vacuum around furniture. I took the list right from their website and went through my house looking to see that windowsills were wiped, etc. Without fail I found work that was not completed. They charged me the rate for a house that is 1000 sq ft. larger than my house, claiming that although the website states the rates are based on house size, they charge based on the 'job'. I had to have them return to re-clean after the last scheduled date as it was clear that nothing was done. The floors were not washed and the staff left cleaning supplies behind. Hiring a cleaning service should remove stress from your life, not add to it. The emails they have sent complain that it takes more than 2 hours to clean 4 rooms. If you don't want to clean a customer's house, don't offer cleaning services. Don't advertise that you work to satisfy your customers' needs and then complain that there is too much work to do. I have 3 kids (including an autistic 4 year old), a full-time career, a 2nd home and a terminally ill parent in a nursing home. Hiring Maid 4 caused more problems than it solved. If you want to come home to a clean house and not be overcharged, hire another cleaning service, which is what we have done! They are happy to take my $130 without complaint!
Description of Work: I signed up for the Plus Package, which was inexplicably changed to the lesser Basic Package after 6 weeks. The work checklist on their website does not match the checklists left after scheduled cleanings, and without exception there was work not done, windowsills not wiped, etc. They claimed to have washed the hardwood floors in the dining room, but we only found them damp once. They vacuum around chairs and sweep about as well. There were occasions that the work performed was fine, depending on who was doing the actual work. They don't send the same people every time. They were supposed to load the dishwasher, which was never done. They complained about a pizza box on the stove, then tried to convince me to pay them extra to clean inside the stove and fridge. They started out strong and the work got more and more sketchy.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
4.0
$1,200
Response from MAID 4 HIRE
I WOULD JUST LIKE TO REPLY TO HER COMMENTS. FIRST, IN THE PLUS PACKAGE, LOADING YOUR DISHWASHER IS NOT INCLUDED IN THE LIST OF SERVICES, ESPECIALLY WHEN THERE ARE SO MANY THAT YOUR COUNTERTOP IS NOT VISIBLE TO THE HUMAN EYE. SECOND, THERE WERE ALWAYS DIRTY DIAPERS LAYING AROUND, AS WELL AS THE WIPES THAT GO WITH THEM. PIZZA HALF EATEN CRUST, MEANING MORE THAN ONE, WERE PILED IN THE KITCHEN. WE EVEN FOUND PIECES OF PIZZA BETWEEN THE CUSHIONS ON THE SOFA. THIRD, WE CLEANED THE ENTIRE 1100 SQ. FT. OF THE HOME, NOT FOUR ROOMS AND WHEN YOU ARE TRYING TO GET DRIED PIZZA SAUCE OUT OF A COUCH AND OLD DIAPER SMELL OUT OF ROOMS, IT DOES TAKE A LITTLE LONGER THAN THE ORIGINAL TWO HOURS. I DO UNDERSTAND THAT SHE IS A WORKING MOTHER, AS AM I, BUT THAT DOES NOT EXCUSE THE UNSANITARY WAY HER HOUSE IS KEPT. ALSO, AS MOST PEOPLE ARE AWARE, IT DOES COST EXTRA TO CLEAN THE INSIDE OF A REFRIGERATOR AND STOVE, ESPECIALLY HERS. WHEN WE HAVE TO PAY THE EMPLOYEE(S) MORE MONEY FOR BEING IN YOUR HOME LONGER THAN ANTICIPATED, WE HAVE TO, IN TURN CHARGE FOR THE EXTRA HOUR(S) THEY ARE THERE. THERE IS NOT A CLEANING COMPANY IN THIS COUNTRY, THAT I KNOW OF, THAT CLEANS FOR FREE. IF THAT IS WHAT SHE IS LOOKING FOR, I WISH HER THE BEST OF LUCK IN THAT LENGTHY SEARCH. MY GUESS IS THAT THE AMOUNT OF MAID TURNOVERS IN THAT HOUSE IS RATHER HIGH. I, BEING THE PROFESSIONAL HERE, KNOW THAT THERE IS ALWAYS A BAD APPLE IN EVERY BARREL AND WILL CONTINUE TO RUN MY COMPANY IN THE FASHION THAT IS EVIDENTLY MAKING MY CUSTOMERS VERY HAPPY. GOOD DAY!
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Service Categories
House Cleaning,
Interior Painting,
Pressure Washing,
Handyman Services,
Carpet Cleaning
FAQ
MAID 4 HIRE is currently rated 3 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 1:00 PM
MAID 4 HIRE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, MAID 4 HIRE offers free project estimates.
No, MAID 4 HIRE does not offer eco-friendly accreditations.
No, MAID 4 HIRE does not offer a senior discount.
Yes, MAID 4 HIRE offers emergency services.
No, MAID 4 HIRE does not offer warranties.
MAID 4 HIRE offers the following services: RESIDENTIAL & COMMERCIAL CLEANING SERVICE, DAILY, WEEKLY, BI-WEEKLY, MONTHLY OR ONE-TIME CLEANING, HOUSE PAINTING, APARTMENT PAINTING, CONDO PAINTING, HANDYMAN SERVICES & MINOR HOME REPAIRS, MOVE-IN & MOVE-OUT PAINTING AND CLEANING SERVICES, NEW CONSTRUCTION CLEANING AND PAINTING, COMPLETE PAINTING & CLEANING SERVICES & CARPET CLEANING.