I started looking for hardwood flooring at the end of October. They led me to believe that it would be done before Thanksgiving as long as I got my order in right away. I went to them and told them I was ready to put in an order. They held me up for three days before taking my order because their online machines were down. I feel like they could have taken my order by hand at least. After I placed my order I was then told that I was too late and it couldn't be installed before Thanksgiving. I asked before placing my order if they have their own installation people and was led to believe they do. Once my order was placed I found out they don't have their own installation people and I was going to have to hire someone that they told me to call. I feel like I was put on the back burner and they weren't truthful. I felt like I was getting ripped off and they were playing games with me.
Description of Work: I wanted to buy engineered hardwood from them and have it installed.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0
jason M.
05/2014
4.0
hardwood floor
+ -1 more
They did a good job and were in and out quickly. We had no complaints with the service.
Description of Work: They installed hardwood flooring in our dining room and living room.
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Service Categories
Hardwood Flooring Sales and Installation
FAQ
Lumber Liquidators is currently rated 3.5 overall out of 5.
No, Lumber Liquidators does not offer free project estimates.
No, Lumber Liquidators does not offer eco-friendly accreditations.
No, Lumber Liquidators does not offer a senior discount.
No, Lumber Liquidators does not offer emergency services.