Loyalty Heating & Cooling

heating & cooling contractor

About us

LOYALTY HEATING & COOLING. Servicing all Residential/Commercial makes and models for over 25 years! We Service and Install a large variety of equipment. Including: Furnaces, Boilers, Hot Water Heaters, Air Conditioning Units, Heat Pumps, Sump Pumps, Humidifiers, Media Air Cleaners, UV-Lights, Duct Cleaning and Sanitizing. We also Service Vented Gas Fireplaces, Vent-Free Gas Fireplaces, Gas Logs, Last but not least you can also contact us to Service your Stand-By Generator! Please contact us for all of your home comfort needs! "We'll Treat You Like Royalty" (585)202-7238

Business highlights

28 years of trusted experience
Emergency Services Offered

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.7284 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
10%
3
1%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.5
responsiveness
4.7
Showing 1-25 of 284 reviews

Richie H.
03/2023
5.0
Louis and the members of his installation team, especially Rob, were timely, thorough, and very professional. They know what they are doing and do it very well. They left to area spotless.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$6,500

Richie H.
11/2021
5.0
Lou was an excellent technician with years of experience. He was upfront about what needed to be done, was thorough and left the area clean as if he had never been there. I highly recommend his company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Martin H.
10/2021
5.0
Great job

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$350

Jay O.
12/2020
5.0
Showed up prompt, got tight to work. Great work ethic and great overall service. Would and will highly recommend .

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro
$275

caryl c.
07/2020
5.0
Lou was timely and professional. He worked till we were completely satisfied!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Carlos A.
07/2020
5.0
The appointment was originally set up for Monday when I made the emergency request on Friday afternoon, no later than 15 minutes after submitting for the quote, louis called and came to get my A/C running again until we got the parts to fix it. Great service and I will definitely go back to him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ron E.
07/2020
5.0
Gave prompt same day service Very professional Followed all Covid protocols Did great work

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rich T.
07/2020
5.0
Louis was very professional, efficient, and honest. I will use him for all of my AC/ heating needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Eliot K.
05/2020
5.0
Loyalty Heating has been my HVAC tech. company for several years. I like having an annual maintenance contract for cleaning and servicing of my furnace every January and my A/C system every May. They also do the cleaning and servicing of my gas fireplace. I've been consistently pleased with their service. I highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

August W.
05/2020
5.0
Personable and honest service

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$935

nancy m.
04/2020
5.0
Lou is great and knowledgeable in what he does. The prices were reasonable and affordable! My house is so warm and cozy! Thanks Lou for your service.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Kathryn E.
03/2020
5.0
Lou has been our HVAC contractor since we moved into our house in 2015. He and his team recently replaced the water heater and furnace, installed a traditional central AC unit as well as 3 ductless heating/AC units. It was a huge job and they had the equipment here within a few days. It took them less time than I thought, and they did an amazing job! We are very happy with the work and the price and Lou walked us through everything and answered all our questions. He is very knowledgeable and easy to work with. We will definitely only be calling Lou in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Martin R.
03/2020
5.0
Both gentlemen were there the morning I called, worked hard, and made my experience easy and simple. Would definetly recommend them again

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Lou F.
01/2020
5.0
Very friendly. Did an excellent job cleaning my gas fireplace. Cleaned up after himself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Amy C.
01/2020
5.0
We used them for a repair in October. We used them today for a reinstallation of our gas fireplace after it had to be removed due to a beehive. They were on time, knowledgeable and professional. We are having them back for routine service in the fall.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Kenneth F.
11/2019
5.0
He was great. Friendly explained everything and showed us proper operating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tom P.
11/2019
5.0
Did a great job, got the gas fireplace working in short time and very pleasant. Would have him back.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Andrew F.
11/2019
5.0
I called, they came shortly after, appreciate the response time. Also, service tech (Lou) answered all questions and concerns I had regarding issue. Finally, technician provided myself with proactive tips in effort to prevent issue from happening again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tricia C.
11/2019
5.0
Loyalty Heating and Cooling did a great job identifying what needed to be done, finding the right parts to fix our gas fireplace, cleaning it and putting it to rights. Lou was very helpful, professional, and we were pleased with the job. well done! We will definitely use their services again. Hi Sam!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rachael W.
11/2019
5.0
Absolutely amazing customer service. I needed a new motor for my furnace. Lou came and fixed it super quick. I end d up having another issue and he came back. He showed me how to temporarily fix the issue if it happened again and he said he would look into a permanent solution. Sure enough he called the next day with the answer. He stopped by the next time he was n the area which was only a few days later and fixed the issue. Instead of trying to just fix something he got the answer he really needed saving me a ton of money. Super nice guy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$830

Vonnie A.
11/2019
5.0
Lou was excellent keeping us updated on his arrival time. Did a very thorough job. Was very conscientious about leaving his work area clean. We are very happy with the service he provided and will use his services again!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kyle Ann H.
11/2019
5.0
n/a

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed

Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

Loyalty Heating & Cooling accepts the following forms of payment: CreditCard
No, Loyalty Heating & Cooling does not offer free project estimates.
No, Loyalty Heating & Cooling does not offer eco-friendly accreditations.
No, Loyalty Heating & Cooling does not offer a senior discount.
Yes, Loyalty Heating & Cooling offers emergency services.
Yes, Loyalty Heating & Cooling offers warranties.

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed