Loyalty Heating & Cooling

heating & cooling contractor

About us

LOYALTY HEATING & COOLING. Servicing all Residential/Commercial makes and models for over 25 years! We Service and Install a large variety of equipment. Including: Furnaces, Boilers, Hot Water Heaters, Air Conditioning Units, Heat Pumps, Sump Pumps, Humidifiers, Media Air Cleaners, UV-Lights, Duct Cleaning and Sanitizing. We also Service Vented Gas Fireplaces, Vent-Free Gas Fireplaces, Gas Logs, Last but not least you can also contact us to Service your Stand-By Generator! Please contact us for all of your home comfort needs! "We'll Treat You Like Royalty" (585)202-7238

Business highlights

28 years of trusted experience
Emergency Services Offered

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.7284 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
10%
3
1%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.5
responsiveness
4.7
Showing 51-75 of 284 reviews

Patricia W.
09/2018
5.0
The fellas that came to my house were friendly and knowledgeable. Did a good job in timely way. Cleaned up after themselves.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Debra L.
09/2018
4.0
Got the job done. Didn't push for us to replace the unit (it's 19 years old)...was able to replace a few parts. Good as new.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Micheael M.
08/2018
4.5
On time, did a great job. would highly recommend.Didn't leave any mess I had to clean up.Thanks again guys very professional job. Mike

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Stephanie F B.
08/2018
4.5
Lou was knowledgeable and can service a variety of systems. He was flexible with scheduling. He discussed pros and cons of different tasks. He had the people power to get the job done.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$1,700

Peter P.
07/2018
5.0
Final project turned out great.
Rating CategoryRating out of 5
Yes, I recommend this pro

Carl H.
07/2018
5.0
The staff at Loyalty were responsive to my original request, mindful to keep me informed about the status of their schedule relative to visiting my home and were great about walking me through what they found in my system and what my options were. The crew at my house were respectful and worked on a day when the adjusted temp was over 100 degrees. Loyalty ended up replacing my furnace, air conditioning and water heater. They were respectful, thorough and took the time to educate me about the details of my systems and their maintenance. They came back a year later to check on the systems and perform annual maintenance.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Karen M.
06/2018
5.0
They were so cooperative and polite and respectful of my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Arlene K.
05/2018
5.0
Professional, quick and a pleasure to deal with. Woke up to no hot water and they responded within a couple of hours, I had a new hot water heater and hot water. They did a great job and will not hesitate to have them perform additional services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,250

jack o.
04/2018
4.0
fast service. fixed furnace same day

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Kathryn E.
04/2018
5.0
Very quick and efficient. Called them the same day my water heater broke and they came out the same day to replace it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Joseph C.
04/2018
5.0
They did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$259

Stephen C.
03/2018
5.0
Fast, friendly service. I would recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Brenda S.
03/2018
5.0
They showed up on time, performed a thorough service, and took the time to explain their findings. I would recommend this contractor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$136

Gram R.
02/2018
5.0
Lou was able to provide service on Sunday despite not normally doing so when my water heater tank cracked. Was professional and quick with the installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$1,195

Michaline O.
02/2018
4.0
Give them a chance to help.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Coretta A.
02/2018
0.5
Very unprofessional and overcharges.

Rating CategoryRating out of 5
quality
2.5
value
0.5
responsiveness
0.5


Brad S.
02/2018
5.0
Lou and Lee were very knowledgeable and professional. By repairing rather than simply replacing parts, they saved me a lot of money. They took the time to do the job right, had pride in their work, and left the place looking better than when they found it. I highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$320

Tina R.
01/2018
5.0
Lou and Lee were great, very knowledgeable, efficient and friendly. Explained everything thoroughly, we are very happy

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

James S.
12/2017
0.5
It was not a good experience the technician never showed up to the appointment that was agreed upon.
Rating CategoryRating out of 5

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed

Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

Loyalty Heating & Cooling accepts the following forms of payment: CreditCard
No, Loyalty Heating & Cooling does not offer free project estimates.
No, Loyalty Heating & Cooling does not offer eco-friendly accreditations.
No, Loyalty Heating & Cooling does not offer a senior discount.
Yes, Loyalty Heating & Cooling offers emergency services.
Yes, Loyalty Heating & Cooling offers warranties.

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed