Loyalty Heating & Cooling

4.7(
284
)

heating & cooling contractor

About us

LOYALTY HEATING & COOLING. Servicing all Residential/Commercial makes and models for over 25 years! We Service and Install a large variety of equipment. Including: Furnaces, Boilers, Hot Water Heaters, Air Conditioning Units, Heat Pumps, Sump Pumps, Humidifiers, Media Air Cleaners, UV-Lights, Duct Cleaning and Sanitizing. We also Service Vented Gas Fireplaces, Vent-Free Gas Fireplaces, Gas Logs, Last but not least you can also contact us to Service your Stand-By Generator! Please contact us for all of your home comfort needs! "We'll Treat You Like Royalty" (585)202-7238

Business highlights

28 years of trusted experience
Emergency Services Offered

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

CreditCard

Reviews

4.7284 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
10%
3
1%
2
1%
1
3%
Rating CategoryRating out of 5
quality
4.7
value
4.5
responsiveness
4.7
Write a review
Showing 251-275 of 284 reviews
Lori C.
11/2011
N/A
Lou was prompt and very helpful. We are happy to have the heat working again. He was very knowledgeable.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ayodele S.
11/2011
N/A
Lew was great. Explanations were spot on. Extremely helpful. Expectations were met.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Khlide H.
11/2011
N/A
Owner did the job and was friendly, reliable, and timely and we were very happy with the service .
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Chuck W.
11/2011
N/A
Very professional, on-time and Lou did a great job with his work. In fact, he was early to our appointment and allowed us to go about our day earlier than we had planned. Would definitely recommend and we will use Lou and Loyalty's service again in the future.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Daniel S.
10/2011
N/A
Louis is a good guy, does great work, and gets it done fast. We will be using them again and highly recommend to others.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ron D.
10/2011
N/A
Lou was willing to come to our house on short notice on a Sunday, which we appreciate.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
david w.
09/2011
N/A
very good--came out right away and completed everything I needed
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Carla O.
08/2011
N/A
Lou was so quiick to answer my call Right at my house the next morning. Very knowledgable, helpful to me. Showed me several things I needed to know since I was clueless.. I even set up another appointment to do some other work I would have not have taken care of. I am a recent widow and needed the guidance. Thank you Lou
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
DAVID W.
07/2011
N/A
IT WAS FINISHED WHEN I DEEDED IT TO BE,
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
carroll T.
07/2011
N/A
Lou called immediately as he thought it was an emergency. We scheduled an appointment. He arrived on time and fixed the problem. Lou was quite courteous the entire time he was here. He also gave me some maintenance suggestions to to prevent the problem from happening again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Keith C.
07/2011
N/A
Appreciated the immediate response.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
evelyn f.
07/2011
N/A
Lou was very nice and explained everything to you
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Reneita L.
06/2011
N/A
The service person was very friendly and helpful. I would use them again.
Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Curtis C.
05/2011
N/A
Lou is knowledgeable and communicated very well with us throughout the process - a $2,000.00 central air repair job. He took care of the issue, and now we have cold air blowing again.
Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Daniel U.
05/2011
N/A
Prompt, friendly. cleaned up after himself. Offered additional information.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Michael s.
03/2011
N/A
Lou was very professional and was veru informative, he talked me thru the whole process, made sure I understood, everything that was done. Very friendly and respectful. I would definitley refer LOYALTY to all my friends. GREAT ALL AROUND SERVICE.
Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Julie H.
02/2011
N/A
Was very friendly. Took the time to explain what was wrong, what all my options were and exactly what he was going to do and how he was going to do it. Was very easy to understand and price was very reasonable and fair. Would highly recommend.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Thomas C.
02/2011
N/A
I would be happy to recommend Loyalty Heating & Cooling. The services was upfront and honest as well as efficient and complete. I will be recommending them to friends & family in the Rochester, NY area.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jerry W.
01/2011
5.0
Very responsive. Called immediately, showed up on time. Walked me through what he was doing and did. Made a couple of recommendations
Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed

Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

Loyalty Heating & Cooling accepts the following forms of payment: CreditCard
No, Loyalty Heating & Cooling does not offer free project estimates.
No, Loyalty Heating & Cooling does not offer eco-friendly accreditations.
No, Loyalty Heating & Cooling does not offer a senior discount.
Yes, Loyalty Heating & Cooling offers emergency services.
Yes, Loyalty Heating & Cooling offers warranties.

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed