Loyalty Heating & Cooling

heating & cooling contractor

About us

LOYALTY HEATING & COOLING. Servicing all Residential/Commercial makes and models for over 25 years! We Service and Install a large variety of equipment. Including: Furnaces, Boilers, Hot Water Heaters, Air Conditioning Units, Heat Pumps, Sump Pumps, Humidifiers, Media Air Cleaners, UV-Lights, Duct Cleaning and Sanitizing. We also Service Vented Gas Fireplaces, Vent-Free Gas Fireplaces, Gas Logs, Last but not least you can also contact us to Service your Stand-By Generator! Please contact us for all of your home comfort needs! "We'll Treat You Like Royalty" (585)202-7238

Business highlights

28 years of trusted experience
Emergency Services Offered

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.7284 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
10%
3
1%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.5
responsiveness
4.7
Showing 26-50 of 284 reviews

leo p.
10/2019
5.0
Great work all of the heat and fireplace system all cleaned and adjusted. Lou is very knowledgeable and does GREAT work!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Michelle C.
10/2019
5.0
Lou was very knowledgeable and explained everything. Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

BRUCE C.
10/2019
5.0
Came the next day as scheduled and cleaned and serviced the unit to almost new. looked great when they were done and operates perfectly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$372

Ed F.
10/2019
5.0
Very knowledgeable about everything

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

gale g.
07/2019
5.0
kr did a great job and the unit works better than when it was new

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$800

Noreen R.
07/2019
5.0
Very personable & explained everything that was being done. I was under a tine constraint to get this job done and they made room for me in their schedule

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$237

Doug C.
07/2019
5.0
I needed work on a gas fireplace and heating and air conditioning unit. Contact HA. Loyalty responded immediately. Came to service the fireplace and stayed to do the furnace. Great service, the guys were courteous and helpful, offered suggestions and left the place cleaner than when they started. Highly recommend their service

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Christopher C.
07/2019
4.5
Their technician worked with me when things got messed up with the closing date of our house, but the was late for the new time that we had set. However, all in all, he did great work and had some good suggestions for going forward.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Thomas C.
07/2019
5.0
{No Comment Provided}

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Todd R.
07/2019
5.0
I was contacted immediately and Lou was able to fit me in on the same day. I left work on a lunch break and all work including annual maintenance was completed in about an hour. I wasn't expecting same day service with 90 degree weather in the forecast.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Gilbert N.
06/2019
N/A
A call this company for an estimate an the one man answer whit attitude
Rating CategoryRating out of 5

Joyce W.
06/2019
5.0
Punctual, friendly, honest, trustworthy, and worth every penny I spent!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Anthony P.
05/2019
5.0
Louis was incredible. He is very knowledgeable, and extremely personable. My wife and I highly recommend Loyalty Heating & Cooling and will be telling our friends in the area about the great service they provided us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Doreen M.
05/2019
5.0
The technician was very knowledgeable about the equipment. Very professional and honest! I will gave him the best rating because he is worth his competitive pricing! Thanks Lou!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Eugene E.
05/2019
5.0
Lou was very professional; fixed problem that others said could not be done. Would highly recommend him. Very knowledgeable and helpful. Gene, Victor, NY

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ruth S.
05/2019
5.0
Very helpful and competent.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Lakisha C.
04/2019
5.0
Lou was awesome!! I did not even have to call him before he reached out to me. He was very knowledgeable and helpful. I felt like he was very down to earth and reasonable...he seen that we had just purchased our home and was in the process of trying to move in and get settled and he gave us some home advise on a few things he noticed AND he even removed the old water heater that the previous owner left in the garage that was no good along with the one that he came to replace. Very quick service.. we spoke to him Sunday and he and his partner were at our home first thing Monday morning with the brand new water heater that he already had purchased. Very quick and efficient service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$1,192

jonathan k.
04/2019
4.0
Lou was professional and thorough. He was on time and finished his work without interruption. I purchased a service agreement for my furnaces and AC unit. I would recommend.

Rating CategoryRating out of 5
quality
4.5
value
3.0
responsiveness
4.5

Yes, I recommend this pro
$60,400

Michael L.
02/2019
5.0
{No Comments Provided}

Rating CategoryRating out of 5
quality
4.0
value
2.5
responsiveness
5.0

Yes, I recommend this pro

Patty N.
10/2018
5.0
Very professional, arrived at the time they told me, explained what was needed. Would definitely recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Bryan P.
10/2018
5.0
Lou was very nice, knowledgeable, expedient, and came out the next day when I indicated I really needed the work done as I was leaving town. He also made recommendations for preventive maintenance. I was very satisfied. It was a little more expensive than I had anticipated, but the work was good quality. Again, happy with the work and response to my needs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed

Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

Loyalty Heating & Cooling accepts the following forms of payment: CreditCard
No, Loyalty Heating & Cooling does not offer free project estimates.
No, Loyalty Heating & Cooling does not offer eco-friendly accreditations.
No, Loyalty Heating & Cooling does not offer a senior discount.
Yes, Loyalty Heating & Cooling offers emergency services.
Yes, Loyalty Heating & Cooling offers warranties.

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed