Loyalty Heating & Cooling

heating & cooling contractor

About us

LOYALTY HEATING & COOLING. Servicing all Residential/Commercial makes and models for over 25 years! We Service and Install a large variety of equipment. Including: Furnaces, Boilers, Hot Water Heaters, Air Conditioning Units, Heat Pumps, Sump Pumps, Humidifiers, Media Air Cleaners, UV-Lights, Duct Cleaning and Sanitizing. We also Service Vented Gas Fireplaces, Vent-Free Gas Fireplaces, Gas Logs, Last but not least you can also contact us to Service your Stand-By Generator! Please contact us for all of your home comfort needs! "We'll Treat You Like Royalty" (585)202-7238

Business highlights

28 years of trusted experience
Emergency Services Offered

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.7284 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
10%
3
1%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.5
responsiveness
4.7
Showing 226-250 of 284 reviews

Linda M.
10/2012
N/A
Turn over time from order to completed project was very prompt. Service personnel were courteous, thorough, pleasant, and very good at his job Would hire again - have appointment for October 2013

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$197

Carmen s.
10/2012
N/A
Knowledgable guy, knew what the problem was immediately and was at the house within an hour of my phone call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sharon B.
10/2012
N/A
This was my first time using LOYALTY HEATING & COOLING to do my anual furnace cleaning. The Technician was very thorough and pleasant. He checked everything and spent the time to clean and check everything, I would recomend your company to anyone i know that needs your services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Brian N.
10/2012
N/A
They did a great job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$217

Fred P.
09/2012
N/A
Loyalty was as professional and efficient as we expected in a service on such short notice. Thank you.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Matthew S.
07/2012
N/A
Very professional,curtious and affordable .I was very please with service that was given and my cenrtal air is working excelently now.I will be happy to recommend them to others in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

susan g.
07/2012
N/A
He was very helpful and knowledgable and got the job done quickly and correctly the first time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

William S.
04/2012
N/A
The technician that arrived was professional, and passionate about his work. I found him to be very informative and definitely appreciated the care he took with ensuring that the furnace was in good condition. Thank you,

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jim G.
04/2012
N/A
Called right back and completed my job on time!! Jim

Rating CategoryRating out of 5
quality
4.5
value
3.0
responsiveness
3.5

Yes, I recommend this pro

Jane M.
02/2012
N/A
The problem was diagnosed quickly and Lou called all over the city and got the part we needed and installed it the same day. We were very pleased with his service. The quality of the work done by "Lou" the owner of Loyalty HAVAC combined with the tenacity with which he attacked my problem needs to be acknowledged. The problem with my vent free fire place seemed simple. however I could find no one who was capable of solving it. The specifics are a short yet boring story that I will not impose on you. What is important is that Lou came out the morning after I contacted him, diagnosed the problem and left promising to get back to me as soon as he could find the appropriate components. I didn't think I would hear from him for a week or so. Lou called me with in a couple of hours with the parts. About three hours later my problem was solved. Lou could not have been more consciousness and focused on solving my problem. If you have a problem with you're heating, air-conditioning, or fireplace, save your self some time and effort and just make Lou your first call.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
4.5

Yes, I recommend this pro

STEVE N.
12/2011
N/A
Lou, was very helpful came out on Christmas morning Helped keep heat in my home with a 9 and 2 yr old running around. easy to talk and informatve

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
4.5

Yes, I recommend this pro

Jim S.
12/2011
N/A
It was an absolute pleasure having Lou from Loyalty Heating & Cooling service my gas fireplace. He conducted himself very professionally and offered his assistance regarding any future needs. As a result I give Lou 5 stars across the board.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

michael s.
12/2011
N/A
After my first review the boiler stopped working & he came over with no charge,fixed it & only charged for parts nothing ELSE,plus he already set me up for next yrs cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jerry M.
11/2011
N/A
Lou was prompt, curtious, clean, and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Shannon B.
11/2011
N/A
Lou arrived on time and was very courteous. He found a gas leak during the furnace inspection and promptly fixed it. He also explained a lot about how my furnace operates and answered my questions. I highly recommended him and will call for service again

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed

Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

Loyalty Heating & Cooling accepts the following forms of payment: CreditCard
No, Loyalty Heating & Cooling does not offer free project estimates.
No, Loyalty Heating & Cooling does not offer eco-friendly accreditations.
No, Loyalty Heating & Cooling does not offer a senior discount.
Yes, Loyalty Heating & Cooling offers emergency services.
Yes, Loyalty Heating & Cooling offers warranties.

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed