Loyalty Heating & Cooling

heating & cooling contractor

About us

LOYALTY HEATING & COOLING. Servicing all Residential/Commercial makes and models for over 25 years! We Service and Install a large variety of equipment. Including: Furnaces, Boilers, Hot Water Heaters, Air Conditioning Units, Heat Pumps, Sump Pumps, Humidifiers, Media Air Cleaners, UV-Lights, Duct Cleaning and Sanitizing. We also Service Vented Gas Fireplaces, Vent-Free Gas Fireplaces, Gas Logs, Last but not least you can also contact us to Service your Stand-By Generator! Please contact us for all of your home comfort needs! "We'll Treat You Like Royalty" (585)202-7238

Business highlights

28 years of trusted experience
Emergency Services Offered

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.7284 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
10%
3
1%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.5
responsiveness
4.7
Showing 176-200 of 284 reviews

Mark L.
09/2014
5.0
Lou was great. He fixed just what was needed at a fair price. He even called on labor day to make my appointment and was on time the next day. I would recomend him for all repairs and will call him again if needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$538

Lisa V.
07/2014
4.0
Lou is great at explaining & educating his customers.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Linda S.
07/2014
5.0
Courteous and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$90

Blanche F.
05/2014
4.0
Lou from Loyalty was quick and efficient!

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.0

Yes, I recommend this pro
$766

Christopher T.
05/2014
0.5
Loyalty was pushy and trying to upsell constantly.
Rating CategoryRating out of 5

Roy H.
03/2014
4.5
Friendly, experienced owner. good work. we are warm and toasty again..

Rating CategoryRating out of 5
quality
4.5
value
3.5
responsiveness
4.5

Yes, I recommend this pro

John L. J.
11/2013
4.0
Better than other service Techs I have experienced. Will be calling him in the spring for the AC system.

Rating CategoryRating out of 5
quality
4.0
value
2.5
responsiveness
3.5

Yes, I recommend this pro
$165

Penny P.
10/2013
4.5
We have an old furnace that was in need of cleaning and servicing. Lou did what needed to be done, and the furnace is up and running and warming our home. Thanks, Lou!

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$831

moises c.
10/2013
5.0
he was very prompt, and professional, would recommend the company to other people

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

john l.
10/2013
5.0
louis Sheldon the owner came to my apt bldg. he was very noligable about my problem and did it in a professional manner. he corrected a lot of problems I had & got me fired up in no time at all. his prices were very reasonable for what he did, I was very impressed. I would not give it a second thought to recommend him to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Norman A.
09/2013
5.0
The owner went above my expectations of explaining everything and recommending future tips for better use of my system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$204

Douglas W.
09/2013
5.0
Prompt and helpful. Gave good recomendations to improve the overall performance of our boiler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

L M.
08/2013
5.0
All was fine with the work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lloyd L.
06/2013
N/A
Lou came out on Sunday to assess the situation and help to stop the leaking from my water heater until he could come back and replace it. Quick, efficient, and informative, and above all very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$891

Trudy N.
05/2013
N/A
did a good job.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$175

pete Y.
04/2013
N/A
I was searching the internet at 6:30 A.M. when I explained my problem I received a phone call within minutes. Lou asked about my problem and I explained that my exhaust fan qiut working. He told me he could be out to Lima by 9:00. I received a call about 15 minutes later and Lou asked for the model and serial number. I gave him the information, he ordered the part and was at my house by 8:35 A.M. I couldn't have asked for anyone to be more professional. He installed my fan, cleaned my furnace and air conditioner. I was so pleased with the excellent service and the price I signed a service contrat for maintenance for next year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$905

Gary P.
04/2013
N/A
Lou came out on a sunday -- not many people will do that. much appreciated!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$188

Allan S.
03/2013
N/A
Lou came out very promptly to repair a water heater. Highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$181

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed

Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

Loyalty Heating & Cooling accepts the following forms of payment: CreditCard
No, Loyalty Heating & Cooling does not offer free project estimates.
No, Loyalty Heating & Cooling does not offer eco-friendly accreditations.
No, Loyalty Heating & Cooling does not offer a senior discount.
Yes, Loyalty Heating & Cooling offers emergency services.
Yes, Loyalty Heating & Cooling offers warranties.

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed