Loyalty Heating & Cooling

heating & cooling contractor

About us

LOYALTY HEATING & COOLING. Servicing all Residential/Commercial makes and models for over 25 years! We Service and Install a large variety of equipment. Including: Furnaces, Boilers, Hot Water Heaters, Air Conditioning Units, Heat Pumps, Sump Pumps, Humidifiers, Media Air Cleaners, UV-Lights, Duct Cleaning and Sanitizing. We also Service Vented Gas Fireplaces, Vent-Free Gas Fireplaces, Gas Logs, Last but not least you can also contact us to Service your Stand-By Generator! Please contact us for all of your home comfort needs! "We'll Treat You Like Royalty" (585)202-7238

Business highlights

28 years of trusted experience
Emergency Services Offered

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.7284 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
10%
3
1%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.5
responsiveness
4.7
Showing 151-175 of 284 reviews

Sandy C.
07/2015
5.0
Professional and prompt service of my furnace and central air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Robert B.
04/2015
5.0
Lou was very professional and knowledgable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lance B.
03/2015
5.0
couldn't check on problem with the hot water heater at this time ,will wait until the problem arises again to check the code out , and let them know.

Rating CategoryRating out of 5
quality
3.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$89

Roy R.
03/2015
5.0
Came out in the coldest of the cold winter weather (my water heater had failed during the winter cold), with his assistant. Replaced the expensive control valve system, replace the vapor detector, water heater was working again, though I had to unfreeze the hot water pipes slowly over the course of the next 24 hours.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Mark F.
02/2015
2.0
The price was way out of line. I knew what the actual water heater was going to cost so the rest was labor. $1300 labor to put in a water heater, really?
Rating CategoryRating out of 5

Molly P.
02/2015
5.0
Very pleasant to deal with - prompt, efficient, informative and very customer service oriented. .

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Fredrick N.
01/2015
5.0
This company is honest and very good at what they do. They were a pleasure to have in my home. I highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$372

richard c.
12/2014
5.0
very professional , explained everything that needed to be done , did an excellent job for us , and got our fireplace back in working order , everything was cleaned and put back together , would recommend to everyone , who needs thier fireplace or furnace repaired .......

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Duy N.
11/2014
5.0
Was very fast, found issue and fixed it within an hour

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$793

Maryann G.
11/2014
5.0
Wonderful service, very quick and efficient.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

roger b.
10/2014
5.0
Lou was very thorough and methodical in diagnosing the problem. Once diagnosed, he removed all parts of the gas burning fireplace (including logs,embers, and glass front) and cleaned them. He also spent considerable time explaining the workings of the pilot light, the blower and the flame adjuster. I can honestly say the fireplace has never looked better and his price was very reasonable. I would rehire in a minute should another issue present itself. Roger B

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Patricia J.
10/2014
5.0
Prompt, timely service. Very knowledgeable and courteous service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

mitch k.
09/2014
5.0
They came and did a great job, very professional and thorough. I would recommend without hesitation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$250

Brian W.
09/2014
5.0
Took the time to explain what he was cleaning and why. Did not try to sell me services or parts. He was upfront and honest.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

WENDY R.
09/2014
5.0
Lou was friendly and professional. We needed our furnace repaired. He explained things as he went along and answered all of our questions. The price was fair and i would definitely recommend him for all repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$267

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed

Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

Loyalty Heating & Cooling accepts the following forms of payment: CreditCard
No, Loyalty Heating & Cooling does not offer free project estimates.
No, Loyalty Heating & Cooling does not offer eco-friendly accreditations.
No, Loyalty Heating & Cooling does not offer a senior discount.
Yes, Loyalty Heating & Cooling offers emergency services.
Yes, Loyalty Heating & Cooling offers warranties.

Contact information

403 Lowden Point Road, Rochester, NY 14612

http://loyaltyhvac.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed