LOWES

Hardware & Home Improvement Stores, Doors, Kitchen and Bath Remodeling,


Services we offer

APPLIANCES, COOLING, ELECTRICAL, FLOORING, DOORS/WINDOWS, KITCHEN, OUTDOOR, AND PLUMBING.

Reviews

4.520 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
20%
3
0%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.4
responsiveness
4.3
punctuality
4.5
Showing 1-20 of 20 reviews

Robert A.
08/2016
5.0
home improvement stores
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Ginger D.
07/2016
5.0
home security systems, home improvement stores
  + 0 more
We had an issue with one of the exterior cameras at first, but they quickly resolved the issue
Description of Work: We got the Lowe's Iris camera security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Craig J.
01/2016
5.0
home improvement stores
  + -1 more
unknown
Description of Work: redid two beautiful bathrooms for me
Rating CategoryRating out of 5
Yes, I recommend this pro

Richard L.
12/2014
1.0
home improvement stores
  + -1 more
Lowes called the day of delivery and said it would be delivered on the 27th of December, that is 9 days after the 24 hour delivery. We told the man that was not acceptable. He than changed it to the 24th, Christmas eve. I told him that was not acceptable either. He said with the holiday they were busy. I reminded him I was told 24 hour delivery. He than said he could squeeze me in on the 21st. He also asked what the problem was that I did I have a working refrigerator. I told him no that is why I bought a new one. We then went into Lowes in Greece and talked to customer service. She didn't care about the situation either. Just stated that they always say they delivery appliances in 24 hours but usually don't do as they state in their ads or on the phone.
Description of Work: confirmed a 24 hour delivery after refrigerator ordered on line.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$900

Erin T.
08/2014
4.0
doors
  + -1 more
Price was reasonable. It was better than any price that anybody on Angie's List gave me. The contractor was very very nice. They were very courteous.
Description of Work: When we did our doors, we used Lowes. They replaced a storm door, a front door and a sliding glass door.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Kevin B.
12/2013
5.0
home improvement stores
  + -1 more
It was fine. I haven’t used the cards yet. It was a big deal purchase. There were no additional charges. Actually, there was no quality of service involved because it was a gift card.
Description of Work: I purchased gift cards from Lowes.

Rating CategoryRating out of 5
value
5.0

Yes, I recommend this pro
$20

Susan B.
03/2013
5.0
appliance sales
  + -1 more
The called me the day I was supposed to receive it, they told me the one they had had a small dent in it. It did not go through the door, so it was supposedly a cosmetic thing. I asked for a guarantee in writing that it would not affect the work. They would not guarantee this for me, so I got a new one from them. It sounded very loud compared to what I had read about in Consumer Report. After two days, the freezer worked, but the refridgerator would not turn down. The people at Lowes told me to turn the temperature down, but it still was in the danger zone. When I called them, they just said to turn it down some more. Now they are replacing it again, but Lowe's has really been with me the whole way. The drivers have really stuck up with me and the guy in the appliance department has been working to get me a new model.
Description of Work: I bought my Frigid Air refrigerator from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ken D.
05/2012
5.0
garage doors
  + -1 more
I forget the gentleman’s name, but he did a great job. He was very informative and he was quick.
Description of Work: I bought a door opener and had it installed by a gentleman who is a sub-contractor for Lowes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

rose marie V.
01/2012
5.0
home improvement stores
  + -1 more
The pricing is comparable and they have good quality stuff. If your in the store and you need something someone comes right away and helps you. I asked questions about how difficult it would be to put in the fencing and they helped me with that and answered my questions.
Description of Work: I bought a lot of wrought iron fencing and patio bricks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Patricia E.
09/2007
5.0
home remodeling
  + -1 more
The first vanity arrived with a scratched top which they replaced without a problem. The installer removed the existing toilet and vanity so I could paint, and were very accommodating to my need to repair existing wall damage prior to the installation. Their communication was excellent and I was very pleased with the quality of the work the installer did.
Description of Work: Purchase and installation of bath vanity and toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$350

Eric C.
09/2007
5.0
home improvement stores
  + -1 more
The workers there are very reasonable when I was standing in the plumbing isle. I had no idea what I was looking for and a nice young man came up to me and found exactly what I needed. He was very knowledgeable. I couldn't believe it because I have never went to a place that had customer service like that. I don't know how much it was all together but it came out to be a good price.
Description of Work: I bought parts there so I could fix a leaking pipe in my bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1

ANDY A.
07/2007
5.0
doors
  + -1 more
He was very thorough, as he came first to measure the opening. He wanted to make sure the correct size of door was being ordered. The installer was well trained, and he specializes in storm door installations. Overall, I was very pleased with the entire experience with Lowe's.
Description of Work: I purchased a custom storm door for my front entry. The installer removed and disposed of the old door prior to installing the new one. It took a little over 1 hour to complete the job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

JUANITA T.
08/2006
4.0
doors, home improvement stores
  + 0 more
Lowes did an okay job. The contractor arrived on time, and he was very polite. I was happy with the work that he did. My door looks great.
Description of Work: I bought a door from Lowes. They contracted someone to install it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$1,000

08/2006
2.0
countertops, woodworking, home remodeling
  + 1 more
Lowes damaged my stove during the remodeling. They also had inaccurate measurements and had to redo parts of the job several times. I would never go to their store again.
Description of Work: Lowes remodeled my kitchen including replacing the cupboards and countertops.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$5,000

NICHOLAS B.
08/2006
5.0
doors
  + -1 more
I thought that the installer Lowes sent did an excellent job. I was impressed by the way he did the work and that he cleaned up after himself so well. I thought he was courteous too.
Description of Work: I had Lowes install a storm door for us. I bought the door at Lowes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

07/2006
5.0
hardwood floor
  + -1 more
I didn't have any problems with Lowes. The salesman was very helpful and made the process go quite smoothly. The installers did a great job, and my floor looks wonderful.
Description of Work: Lowes removed the carpeting in the kitchen and installed hardwood flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

07/2006
4.0
flooring contractor
  + -1 more
This was the first experience we have had with Lowes, and the experience overall was good. I found the installers to be excellent. The three floors look great and we are very pleased.
Description of Work: Lowes installed tile flooring in three rooms. I also purchased the flooring from them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$4,000

07/2006
5.0
replacement windows
  + -1 more
This was my first time doing business with Lowes, and the experience was excellent. They did a great job installing the windows, and were easy to work with. The workers were all very friendly and professional. Everything went well.
Description of Work: I bought eleven windows from Lowes. They arranged for the installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

07/2006
4.0
carpet installation, home improvement stores
  + 0 more
It is good carpeting and the Lowe's workers treated us well, but the installers were not the best. They left dings in a wall and you can see some seams. It does not seem to be glued down well. It was an acceptable installation but not what we expected.
Description of Work: We purchased carpeting for the living room and dining room from Lowe's. The store arranged for the installation.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,500

07/2006
5.0
doors
  + -1 more
I had a great experience with Lowes. The work was very good. I would highly recommend them based upon my experience.
Description of Work: I needed a new storm door. I went into Lowes and a salesperson helped me out. They sent an installer out to put the new storm door on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

    Contact information

    3150 RIDGE RD W, Rochester, NY 14626

    www.lowes.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardware & Home Improvement Stores,
    Doors,
    Kitchen and Bath Remodeling,
    Appliance Sales and Installation,
    Finished Carpentry and Woodworking,
    Home Security Systems,
    Windows,
    Hardwood Flooring Sales and Installation,
    Garage Doors,
    Flooring Sales and Installation,
    Countertops and Backsplashes,
    Carpet Sales and Installation

    FAQ

    LOWES is currently rated 4.5 overall out of 5.
    No, LOWES does not offer free project estimates.
    No, LOWES does not offer eco-friendly accreditations.
    No, LOWES does not offer a senior discount.
    No, LOWES does not offer emergency services.
    No, LOWES does not offer warranties.
    LOWES offers the following services: APPLIANCES, COOLING, ELECTRICAL, FLOORING, DOORS/WINDOWS, KITCHEN, OUTDOOR, AND PLUMBING.

    Contact information

    3150 RIDGE RD W, Rochester, NY 14626

    www.lowes.com