John Betlem Heating & Cooling Inc

We're very satisfied with them. they're wonderful. The quality of their work was excellent and I think that I would like to have them come back. I think they're very honest and they're very quick to tell us that when their service say but their not pushy to sell us anything. I would use them again in the future.

They believe in calling you and letting you know when they are coming and how things are going. They do excellent work and have wonderful customer service. They are fixing my furnace and waiting on a part right now, but the man came out and made sure my furnace was working to get me through the cold night until the part comes into to completely fix the furnace.

This never went past the sales/quote process. The sales person rescheduled his initial visit (which by itself is understandable), then delivered the quote 4 days after he said he would, even though I indicated that we had already received a quote from a competitor. The quote was delivered with an arithmetic error (he added the cost of a rebate to the overall quote rather than subtracting it). Also, the level of detail on the quote was minimal compared to the quote that we received from the other company we contacted. The sales person also seemed annoyed that I was concerned about the overall cost of the system which rubbed me the wrong way for some reason. We don't mind spending whatever we need to for high-quality equipment and professional installation, but we also want to ensure that our money is well spent. He did not seem to want to entertain revising the system design or using some existing components from our system to save us a few hundred dollars, whereas the competitor was willing to do this. The overall system price seem competitive to a comparable system quoted by another HVAC company - that other company ended up performing the installation yesterday and we were very happy with their performance.

Great! Service person was very professional and curteous and explained everything to me which I really appreciated.

They were on time, and got the job done. I have no complaints overall.

We had 3 estimates to replace our furnace and to install a new air conditioner. The estimates were as follows: Isaac- $8500 Betlem- $7000 Hahn-$6300 Hahn was the cheapest but they quoted me for the wrong size furnace and I did not feel comfortable proceeding forward with them. The salesman for Betlem was very responsive and called me back with answers to all of my questions. The men who installed the units were very professional and skilled. They showed up early and completed the work in a timely manner. The only hitch was they installed the thermostat line over sheet metal and it caused the line to short out. When I called about the problem they showed up within an hour (PROMPT) and fixed the problem. I would definitely recommend Betlem to my family and friends.

I've used them for years but they're prompt with their service and very straightforward with what they're going to do. When we have a problem, they're here immediately no matter whether it's Sunday at 11 o'clock at night or whatever. They was just very useful. They installed the furnace free, I think they covered in the initial installation.

All went well. Work being done was explained to me, and my questions were answered to my satisfaction and understanding. I was pleased that he phoned to tell me before arriving at my home within fifteen minutes. In a thorough, professional manner, the work was completed in three hours. I feel secure that the job was done well. There is a one year warranty on parts and labor.

The experience was excellent. They furnace is working well, and their installation was perfect, there is no fault I can come up with. They were professional during the entire period. The price was reasonable.

I have been using John Betlem for years always responsive and fix the problems

I like their responsiveness. We called them up at 7 o'clock at night and told us they'd be here at 9 o'clock. I don't have any issues with them. I have an annual maintenance plan with them.

Salesman was punctual. Came out looked over the job, came up with quote. Crew came out on time and was very clean and professional. did a walk through of where everything wold go. Installed unit as described. Went over install after they were done, showed how to operate system. Cleaned up after done installing. Salesman came out a week later to check over work and explained how rebates worked.

The service person was very knowledgable and professional. He gave us good information. We will use them again.

The technician was very knowledgeable and professional. When he found a problem with the air conditioner, he recommended options and suggested I get estimates for these options.

The technician spent a bit of time troubleshooting the problem and then reporting on what work was needed. He increased the fan speed to a higher level to increase air circulation and recharged the compressor. The system has been working great since then. BTW, I had another estimate which recommended replacing the coil and compressor with a larger capacity and adding new duct work. I'm sure happy that I called John Betlem.

We were very satisfied with them. They were polite and we have nothing bad to say about them. We were very happy with them. It was good price that they gave us. They were like middle of the road and with their reputation; they have been around for a long time that is probably why we used them. We would use them again if we have anything done. Their price was excellent that is why we went with them; we had compared their prices with other companies.

The price was incredible. It went well. He had an intern with him who had just graduated and was fantastic. They were a terrific team. I plan to have them come again.

They have always done good work for us and we will continue to use them in the future.

The salesman was very professional and took time to explain the difference between the different furnace brands and models. He also explained in detail the process for removing the existing oil furnace and replacing it with a gas model. The day of the instillation they were prompt and a team of about 3 men worked most of the day to remove the old furnace, replace it with a new one, install the duct work and new thermostat. They were very professional and cleaned up after themselves. It was a long cold day without heat, but i am completely satisfied with the end result and couldn't have been more pleased with the service.

This was an excellent experience. The service people described the problem and solution in details. I was given choices with pros and cons for each. The work was performed in a timely manner and completely within the estimated cost and timeframe.

Once we made the decision to go ahead and replace our furnace, I called John Betlem and Jason S. came out the very next day for the estimate. We decided to add central air to our home. We took a few days make decision to accept the estimate. It was a matter of only a couple days before our furnace and central air were installed. The spot where we decided to place the air conditioning unit was in the middle of a flower bed behind our house. I was a little concerned about what it would look like after the installation. Much to my surprise, the installer cut the edging exactly the size of the unit. It looked like it was always there and I had edged right up to it!!! They were pleasant, courteous and neat. I would highly recommend John Betlem Heating and Cooling!

The showed up on time and completed the project without any issues. Price was also better than 2 other estimates and the work was totally satisfactory.

They addressed my husbands and my concerns about placement of the AC and and the wiring since th ey had to drill through ceiling tiles in the basement. They minimized the damage to the tiles and also the outside siding.

They were timely and did a good job but were very expensive.

See above. Best customer service I have experienced in memory.