John Betlem Heating & Cooling Inc

Description of Work: He is fixing my furnace.

Description of Work: Quoted new furnace and new installation of central air.

Description of Work: Fixed humidifier

Description of Work: They installed a furnace and hot water tank. Cost was for parts and labor.

Description of Work: Installed a new high efficiency furnace and air conditioner.

Description of Work: John Betlem Heating & Cooling Inc installed the furnace for me.

Description of Work: He performed complete inspection and maintenance of the furnace and air conditioner, along with checking the humidifier. He replaced the furnace blower capacitor and the AC contactor. Carbon monoxide level was checked and found to be good.

Description of Work: I use John Betlem Heating & Cooling Inc. I last used them last spring. They installed a brand new furnace and air conditioning.

Description of Work: HVAC

Description of Work: I used John Betlem Heating & Cooling for heating and A/C, duct cleaning and replacement.

Description of Work: Installed new furnace and central air

Description of Work: Gave us a repair estimate on a very old central air conditioning unit.

Description of Work: Cleaned and seviced the furnace and the air conditioner

Description of Work: My central air conditioner was not working well - the house temperature kept rising during hot days. I recently moved to this house so based on reviews on Angie's List, I placed a repair call with John Betlem. They came on the next day!

Description of Work: I used John Betlem Heating & Cooling Inc to install an air conditioner for us and to get some duct work done at the same time.

Description of Work: complete maintenance of ac unit

Description of Work: Last time he came to check/clean the furnace and a/c unit.

Description of Work: Removal of an oil furnace and replacement with an energy efficient gas furnace. Replacement of duct work and a new energy efficient thermostat.

Description of Work: Called on 3/21 because my heat pump was not working. I was not asking for emergency service since I have backup heat. However, a serviceman came within 3 hours of my call and diagnosed the problem. A part needed to be ordered and it arrived exactly as promised and was installed on 3/27. The work was within the estimate provided and the servicemen were very helpful and courteous.

Description of Work: On our annual maintenance service, we were told we should consider a new furnace. Our furnace was in the home 20yrs ago when we purchased it. We also had central air conditioning added.

Description of Work: Performed complete house duct cleaning

Description of Work: They were very professional and came when they said that they would. They put in our heater several years ago and we were happy with the service and price.

Description of Work: They did HVAC work for me.

Description of Work: Air conditioner out Friday night when I get home as we head into hottest weekend of summer. My company that installed unit is voicemail and not available until Monday. Check Angie and see Betlem. Call to a HUMAN BEING at 7pm! Within 30 minutes technician is on phone. He can come out in 2 hours. Really? They call appologising running an hour or so late. He shows around 10 and works on blower in back yard in the dark. Needs part available Saturday AM after 10. Returns Saturday and fixes problem. It took better part of an hour to determine problem blower controller on fan unit. Has truck with "8000 parts" but this isn't a system they typically install. Everybody I talked to including at least one guy with the last name Betlem was amazingly professional, empathetic and delivered as promised. Call me jaded, but I didn't think this level of customer service existed especially considering they did not install unit.

Description of Work: John Betlem Heating and Cooling, Inc., 898 Clinton Avenue South, Rochester, NY 14620 Phone: 271-8888 The pricing is very confusing. Between the Government program making changes in midstream, Harvey, Kathy Betlem, interest, no interest etc. I signed the first agreement: Total cost: $9,317.50 it includes a price of a furnace for $3,195.00 = $6,122.50 being the cost of the windows. But at the time we only talked about the Grant program NYS (NY Performace with Energy Star) that was going to pay 50%. Well, I'm thinking with the 50% grant the most I would have to pay is $4,658.75. This is for 9 windows and the furnace. But then the government wouldn't or Betlem wouldn't get the approval. They had help that seemed to be having a difficult time and I blamed the secretary at Betlem and State Program. JB in-turn blamed the government program. Jan 1, 2011 a new program came out and everything changed. The actual cost of $7,576.50 is much more than $4,658.75 I originally thought my mother would have to pay for the furnace and windows. I watched the cost inch up, up and up. Betlem took it upon themselves to write 2 contracts and signed my name to them. I was told, "I okayed the signatures over the phone." But I don't think I would ever okay something that was an increase unless I was confused and we didn't have a meeting of the minds in contract law. I would only hold them to the original agreement. I wouldn't sign something totally different and costing mom more. I never get a copy of the 2 contracts until the end when I had to go to Rochester to speak to an attorney, William Deedes, for review. He said John Betlem usually has a great reputation and he would not do anything for me. I left feeling they weren't all that great to me. So, I decided to negotiate it myself. I believe I was told by the salesman I had to agree to the new contracts or the program would just drop me. I asked more direct questions as to the cost of the each window written. So, I knew exactly what the new prices would be. Harvey said there were mistakes in the figures and he would call with new figures. I never got a figure to the cost of each window. But they said I agreed to 2 new contracts: 1. $4,060.00@10% grant=$460.00 (this check was given back to John Betlem, RGE cut it to my mother, but she was told to pay it to John Betlem) 2. $ 4,555.00 @30% grant = $1,366.50 1st payment: 9/21 $1,500.00 check 9922nd payment: 9/26 $2,000 check 5263rd payment: 10/4 $995 Money Order at M&T 5006577304th payment: 11/4 $995 check 5275th payment: 12/20 $400.00 531 (paid the RGE check back)6th payment: $320 made by the salesman where he gave up his commission due to telling me he thought I got a raw deal. 7th payment: $1,366.50 30% grantTotal Amount Paid: $7,576.50 less furnace cost : -$3195.00 Total Amount Paid for windows: $4,381.50 Total for Furnace and Windows 1st contract: $9,317.50Total for Furnace and Windows 2nd - 2 contracts: $4060.00+4555.00=$8615.00 (I never had a copy until the end of completion of job and after I complained that I was never given a copy of the 2 contracts I never signed.) By this time and just like when working with them I'm so confused. I don't know if I'm coming or going. The government said: The tenant hadn't presented enough information, but I called and the first contract started 8/4/2010. My calls to the gov't program started exactly 30 days from signing application. So, although the government said they had a fast turn around on the applications, I didn't get this from them. I contacted the gov't again, again and again. I have emails, documents, dates, etc. 1/1/2011 came and the government had a new program. I found the government got all the information, but later would ask for something different. Or say they didn't get it from Betlem. I was faxing everything directly to Betlem and the Government because they said Betlem wasn't doing their job. I got the feeling they wanted to put me in the following year and were dragging their feet, but they did have a secretary problem with paperwork at Betlem too. I was given the comment "new girl". Later John Betlem came and told me the 50% grant was 30% due to mother having a living will meaning she didn't own the property, but her kids did. But I didn't get 30%, but the program changed in Jan 1, 2011 and I only got 30% and 10%. Which meant my mother who is 83 years old is going to have to pay more because 30% decreased to 10% was finally approved. NY Home Performance with Energy Star: Signature Page- Contract copy: I wrote: I will sign this when job is complete. 1. bowed window in kitchen and will not close. 2. part missing (latch) due to being broken. 3. kitchen handle needed to be tighten. I hope there will not be a continuous problem with the handle falling off. This form is dated by the contractor Ian Grady ??? on 9/13/11. The secretary wanted me to sign it. I wouldn't until they made repairs. I signed it on 9/21/11 and asked Harvey exactly what will I be paying for the furnace and windows the whole job. He quoted: $6,532.00 I wrote it on this paper. This is yet another figure. But this is what I believed I was to pay in full. NO MORE, NO LESS on that day, but as you can see I paid $7,576.50 if you include the saleman's commission and grant paid and RGE reimbursement. Looks like Kathy Betlem Wells Fargo interest at 25% and she got it and in a shorter period of time. At this point, I just wanted to put space between me and Ms Betlem. Enough for the money.