JAG Construction

Absolutely terrible client service. They improperly installed spray foam insulation that then resulted in rotting of the roof and rafters of my fathers home. They came out and looked at the house and admitted it didn’t adhere to the roof deck properly but are now refusing to take responsibility for the improper job they performed. They will not answer phone calls or texts. I DO NOT recommend having these guys do any work for your home as they are unreliable and will not stand behind their work

Two gentlemen worked very diligently despite some equipment snafus that required a short visit the next day. They lead up very nicely after themselves. The expanding foam is not photogenic, but being in an unfinished basement serves the purpose. The office was very good at contacting us, both by phone and email.

Well done.On time, very professional.

Owner came and assessed the work. Sent a written quote which was very reasonable. Called the office and arranged a date for the work to be done. They had an unexpected opening and did the work a little earlier than planned which worked out perfect. Crew was courteous, professional and focused on their task. They worked very efficiently together. Very clean while working, picking up any debris as they went along. Left the room just as it was when they arrived. No trash left behind. Very positive experience all around. Owner, office personnel, and crew were very personable and professional.

The two workers showed up on time and performed the work as advertised. They removed the old fiberglass insulation that I had installed and bagged it all; they covered the entire basement wall with plastic from the top to the floor as well as sealing off the basement from the entry. During the application, they wore protective clothing and respirators. When finished, my wife and I were asked to inspect their work and asked if we had any questions or comments. The basement floor was swept and the bags of old insulation were removed. The two gentlemen were extremely polite and courteous during the entire process! We are completely satisfied with their work and look forward to lower heating bills in the future!

We noticed issues a few months after installation. Made Jag Construction aware of the issues through phone calls, pictures & finally a registered letter. It took more than a year for JC to come out to the house to look at the problem & then never offered any ACCEPTABLE solutions. We may have never known about the issues if we would have drywalled our upstairs right away.. In my opinion, sprayfoaming your house is like playing russian roulette with your biggest investment & your health. You don't have to take my word for it.. look online for articles.. but you have to include the word "problems" or "issues" in your search (ex: "sprayfoam problems" or "sprayfoam issues"). In fact, plan to go to social media & other sources soon with our story which you should be able to find with the same searches as above. Please use my experience and don't make the same mistakes. Most of the response below is bs & half truths..

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When we met to do the walk through I was told of a program through NYSERDA that offers homeowners a rebate for making their home more efficient. He advised that he would contact them and see what could be done to help as we were dealing with a house that had been gutted due to fire and water damage. I received his estimate in a timely fashion and was advise that we could not utilize the program because we had not had a energy audit done before the house was gutted. He thenoffered to give us his own "discount". OK, fast forward a couple of months and after hitting several road blocks with different stae and local entities I sat down and wrote a letter to my elected officials. I received a call from a state senators office asking did I have a contact person at NYSERDA. I advised that I didn't but I would contact JAG to see if they had one. I called and spoke with Jen, explained the issue and what I was looking for. She would contact her rep at NYSERDA and have him get in contact with me. o What I got was an email from Jen the NYSERDA policy. I thanked her for the info but also let her know that this was not what I asked for and that maybe I needed to rethink using them since this seemed like such a small thing. I received a reply from her accusing me of trying to commit fraud! Long story short I later find out that there are programs through NYSERDA that we could use and that his "discount" was no discount at all! It was almost as if he raised the price 20% and then gave us a 10% discount, That coupled with his customer no-service office person was enough for me to say no thanks and good riddance!

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Clearly, JAG doesn’t want my business. I waited over a month for an estimate, and finally received one that is 5 times higher than their competitors. The professional thing to do would have been to simply tell me that they didn’t want the job during one of the weekly calls I made for the estimate. Instead they strung me along thinking they would quote the work that we discussed instead of something completely different at this outrageous price. This explains the other complaints that are posted here.

Good, except he covered the air vents under the house and wont come back to fix them to allow ventilation

They were clean, efficient, and did a great job overall. Would definitely hire again for any insulation job that I have.

The original plan and schedule took a hit because the dormer roof area was not accessible. The solution was scary at first but all was fine in the end. The front was sprayed via the knee wall space. The dormer required the roof be opened the entire 30 feet by 4 feet wide by removing shingles a cutting and removing the roof plywood. They spayed the dormer space from outside and replaced the plywood, placed ice and water shield and shingles on and were done. Instead of two days it took 4 days and required a small remediation after we discovered a problem. There was small spaces that required foam removal and re-spraying which was a week later and required 2 more hours. The company made the additional work happen by charging ONLY for materials (ice shield and shingles). They were very responsive in taking care of the remediation within one day of being notified. Overall we are very pleased with the work. All employees were polite and they took care to protect floors and clean-up after themselves. Being that the work was completed in May it will be 8 months before we have a performance verification.....we are looking forward to no more ice hanging and more comfort. This project was partially supported by NYSERDA and there was a before and after quantification of the leakage rate of the building. The final leakage volume was exactly on target of the smallest allowable volume which does not require additional air handling.

The receptionist Jen was very friendly and helpful. The senior engineer, Hans promptly came to my house for an estimate and answered all my questions. After 3 estimates from other contractors, Hans had the BEST suggestions on how to insulate the interior front of my house. I really appreciated that he was able to fit me in on short notice so a different contractor could start a remodeling job at my house the next week. (A different insulation contractor who was supposed to do my insulation job never showed up as promised and left me in a bad situation). Mitch and Steve showed up bright and early as promised. They were both friendly, professional and hard working. Mitch took all the time I needed to answer all questions. Mitch and Steve did an excellent job of preparing the space by enclosing everything in plastic and venting so there was minimal odor. Mitch did an excellent job of evenly spraying the foam. They left the place spotless. Mitch takes great pride in his workmanship. They were careful with my belongings and my house. I would highly recommend them and will use them for any future needs.

We noticed the difference right away.

Job went great right from the beginning. I had many, many questions which Hans the senior engineer answered promply and thoroughly. I had heard great things about foam but was hesitant about the whole ventilation issue. Hans put my fears to rest. I had no ice damming last winter at all. I have a colonial built in the 50's and always had severe ice damming and many icicles. The temperature in my attic is the same all year, no excessive heat or cold. I am now in the process of doing a roof and again called on Hans about issues with that. He always answers my emails within a day and personally came out to look at roof. I've done several home improvement projects in the last 2 years and I wish all of them had gone this well. I'd highly recommend them to anyone.

As indicated by another member, we called to have JAG give us an estimate on repairs to storm damage to a three season room. Receptionist indicated that someone would call. We never heard from anyone. We called them because they advertise on a local home repair show but obviously they don't need any new work.

Big advertiser on radio, etc., but after leaving name and # with receptionist and a promise of quick response, I received nothing, no contact. They obviously didn't need the insulation work.

No work performed...could not even get an estimate.

Very professional. We had a good experience. Could not look at last year as far as ice cycles on the house (2011) because we had such little snow. This year we had more snow and no ice cycles when other houses had ice cycles. Very happy with Jag!!

No work was performed. The process of getting an estimate and questions answered was way too difficult and I elected to not have a company like that work on my house.

Overall, the job was done well and on schedule. The crew cleaned up well after the job was completed.

I worked with their engineer and he answered a lot of questions and got back to me very promptly, answered my e-mails, and always returned my phone calls. The quote was for $5000. Everything about them was outstanding. It has been a delight working with them.

When scheduling and dealing with the and quot;front officeand quot; the people were responsive and friendly. The gentleman came over and took pictures, explained the process and took the information back to the office. We received bad news that they could not perform exactly the work as per the raffle because of the way our older house was built and recommended an alternative. Unfortunately Option B was out because we have a full brick house and no duct work. I called again and explained the situation, then asked them to give the original task and quot;the old college try.and quot; JAG agreed and set up work for the next day. We moved everything away from the exterior walls, allowing a 3' to 4' path in which to work. The men were unsupervised by JAG or us. They were to meet my husband on his way out the door to work so they could get into the house. They were on time, polite, friendly to the dogs, and answered concerns and questions beforehand. They cleaned up after themselves, turned off all lights, and locked up the house afterward. Since it is still summer and it was applies a short time ago, we'll have to wait to learn if our heating bills will be lower, and if the spray foam stays stuck to the brick.