Thank you for your business and the kind review! We greatly appreciate it.
Roberta C.
06/2017
3.0
moving companies
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
3.0
professionalism
4.0
responsiveness
3.0
punctuality
1.0
Yes, I recommend this pro
Roberta C.
07/2016
4.0
moving companies
+ -1 more
unknown
Description of Work: They were late coming to my home to move me. They called and apologized and explained what happened. But once they arrived they went straight to work and got the job done! They were very professional and polite! Yes I would use them again. Thank you!
Rating Category
Rating out of 5
Yes, I recommend this pro
Daniel P.
06/2016
5.0
moving companies
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Diana H.
05/2015
5.0
moving companies
+ -1 more
.
Description of Work: They moved items from a home into many different areas of another home. They were careful, very professional and asked what we wanted so it was done how we needed it. Very nice gentleman and did an excellent job areas.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$650
Rosanne R.
01/2015
4.0
moving companies
+ -1 more
unknown
Description of Work: I needed to switch out furniture in 3 rooms of my house. The movers were very respectful and polite, and got right to work. I think it took longer than it should have, however. For example they weren't comfortable removing doors until well after it was clear that's what was needed. Things like that added to the time, and ended up costing more than the two hours I purchased. I'm glad the job is finished. I would recommend using them but suggest insisting on more pre-work (i.e. measuring doors) and less futzing around.
Rating Category
Rating out of 5
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$205
ANNE S.
10/2014
5.0
moving companies
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Guillermo B.
09/2012
5.0
moving companies
+ -1 more
They were excellent. They were are careful handling our things and they were on time. They got more stuff in the truck than we thought they originally.
Description of Work: They moved me from one town to another.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alicia B.
09/2012
4.0
moving companies
+ -1 more
They are good on showing up on time. They work very quickly, but supervision is needed.
Description of Work: Local Move
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jason L.
04/2011
5.0
moving companies
+ -1 more
This is the third time that we have used Interior Movers. This experience, just as the previous ones, was very positive. Price was very reasonable, movers were careful with furniture, no damage, punctual and extremely friendly. Be aware that pressed-board furniture is susceptible to damage. You might sign a waiver that either the furniture will be taken apart or owner is responsible for damage. We had no damage however, everything went well.
Description of Work: Apartment (2nd floor) to house move within Rochester. Primarily furniture (approx 3 rooms worth) and some boxes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from INTERIOR MOVING SERVICES, INC.
Interior Moving Services prides itself on our customer service. We appreciate your comments. Thank you for doing business with us.
Jim P.
09/2010
5.0
moving companies, piano moving
+ 0 more
Called last minute. They had a slot and could take care of my needs. They showed up a little late but did a tremendous job of moving what needed to be moved. Everything that needed to be padded or protected was and there were no damages. I would definately call them again when I need to move. On time, On budget.
Description of Work: Moved contents of house to apartment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$500
Erin B.
04/2010
2.0
moving companies
+ -1 more
We used their services to move from one house to another. While the staff that I worked with to schedule my appt was incredibly customer oriented and well organized, the service I received the day of the move was sub-par. The gentleman orchestrating the move were very polite, and friendly; however they were slower than expected, arrived late (which wasn't noted and we were still charged for the ten minutes), and took an abnormally long amount of time between locations, which we feel we overpaid for. The worst part of the experience has been that we suffered damage to a family heirloom during the move and still have not been able to receive any real response from the company on how to get our repair. We were assured prior to the start of the moev that they were insured, and upon realization of the damage, were once again assured that they would cover the repair. Two weeks later I have still not been able to receive any kind of estimate or trade worker sent to my home to actually do the repair. And I've put in multiple phone calls to the company, without much response - the one call I did receive indicated that they would only cover half of the repair; despite the fact that pads were not used and the damage ultimately could have been avoided. I have to admit I am overall pretty dissatisfied with my experience and could not recommend them in the future, despite they're great rates.
Description of Work: We used their services to move from one house to another.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$450
Response from INTERIOR MOVING SERVICES, INC.
Our company takes pride in the service we provide to our customers. If there is ever an issue with the service provided or a question about charges we work diligently to serve our customers. Each customer is given the opportunity to take advantage of a free estimate to ensure that all aspects of the move are taken into account. Unfortunately the customer didn't take advantage of this free service. Therefore the move took longer than anticipated do to items not listed on the original phoned in request for service. A late arrival can take place on occasion if there is an unexpected event such as an accident blocking the route to the customer’s house, as was in this case, our customer received a call in advance about the situation. Our movers are well trained and experienced in both residential and commercial moving services. We are proud to say that our damage rate is the lowest in our industry. However, from time to time, due to human error, there may be damage to an item. When a damage occurs we make rectifying the situation a top priority. If the item is a specialty item this may take a little longer because we like to take the extra time and care to have the item repaired. Our customers are always notified of the details involved in the repair. Our company is fully insured and offers additional insurance to our customers. Our staff works together as a team to bring professionalism, great customer service and a stress free move to all of our customers.
Sean L.
02/2010
5.0
moving companies
+ -1 more
I called in a panic as I needed to move within the week. Interior Moving said that wouldn't be a problem and asked what day I would like to move. This was a relief already as I was expecting to have very restricted choices. They gave me the option to be a "second move" where they would call after the first job of the day was over. Two gentlemen and a truck showed up within 20 minutes of the call. The truck was loaded and unloaded incident free and the men were sociable and hard working. I feel like I got great value and was treated as a desired customer. There was a small billing error that was cleared up with a simple email. I received a very prompt response, just like when I called for help. Truth be told, this is my second good experience with Interior Moving Services, but I was not yet an Angie's List member the first time.
Description of Work: I had about a dozen pieces of furniture and some large boxes moved from one residence to another residence a few miles away.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Bonnie A.
01/2010
3.0
moving companies
+ -1 more
Movers arrived about 45 minutes late. The estimate in how much property I had to move was apparently miscalculated. They had to move one truckload, return for the rest and then move that. This resulted in spending quite a bit more time required for the move than estimated which resulted in the move costing me more than was estimated. The men doing the move were a bit sloppy in unloading, putting things were they didn't go. Additional time was spent correcting that which also added to the moving time and ultimately the cost.
Description of Work: Moved within same town
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
$1,100
Response from INTERIOR MOVING SERVICES, INC.
When we estimate a customer’s move we always indicate that if the customer is prepared and the weather doesn’t hinder the service we will be within our estimated time. Unfortunately there are times when we arrive to a customer’s house when they are not prepared for their moves do to uncontrollable circumstances. We understand that moving can be very stressful and difficult. We do our best to work as quickly and carefully as possible.
BEN B.
07/2008
5.0
moving companies
+ -1 more
Good. They were on time and friendly. They were unable to park in the front of the house so had to use the back which entailed a longer walk to the house, but gave no complaints. It took them more time than estimated, but I think that was due to the longer walk. Professional from the set-up call to the end.
Description of Work: They unloaded a semi truck with belongings from our 4 bedroom house into our 3 bedroom apartment. They put the boxes and furniture in the the rooms where directed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$417
Robin M.
07/2007
5.0
moving companies
+ -1 more
Estimator arrived a little early, was thorough in reviewing the job and going over insurance, liability, etc. Movers arrived promptly packed things well and were careful moving things. Truck arrived the next day on time and the unpacking went smoothly. The furniture arrived in good shape. The actual cost was 15% below the original estimate. This is an excellent general moving company. I worried a little about damage as the furniture was quite old, but there was minimal wear and tear. I would use them again.
Description of Work: Packed, loaded, trucked, unloaded and unpacked a truckload of antique furniture. Items were delicate and some were unwieldy (grandfather clock, a partners' desk, etc.). This job was done by the hour, not the bid.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
HOWARD P.
10/2006
5.0
moving companies
+ -1 more
The company was able to accommodate my request for a Saturday move date with VERY short notice. The two movers arrived with their truck right on time. We took care of the brief paperwork, after which they moved the items. I was very impressed with the professionalism of the crew, and with the great care they took in handling the items they were moving. All in all, I was very satisfied with the service and the value. I would ABSOLUTELY work with Interior Moving Services again, should the need arise.
Description of Work: When my son moved from my home into his apartment, I contracted the company to help move some furniture and belongings to his new place.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
JB C.
08/2006
5.0
moving companies
+ -1 more
These guys were GREAT! The VP of the company came out--on time, properly attired, and prepared--walked through the whole house with us, and made detailed (and accurate!) estimates, based on various scenarios (we had everything packed; they had to pack some things; they had to pack everything, etc.). On moving day, they sent six movers (including their senior supervisor) and three huge trucks. The guys arrived right on time; they were polite and friendly; they worked like field hands; and they handled everything quickly and gently. NO breakage at all! They arrived at 8:00am--by 4:30pm everything was moved. They were prepared to specially wrap fragile items; they also brought boxes and cartons for any last-minute packing. At the new place, they very nicely placed all items of furniture, racks of clothing, etc. exactly where we wanted them (they were even gracious about our needing some things moved two or three times to get them in just the right place). They were perfect!
Description of Work: Interior moving moved us from a 4500 sq. ft. Victorian B&B to a 2000 sq. ft. townhouse when we had closed the B&B and decided to live more simply. We requested that they be prepared to pack at least some of our belongings as well as move everything from clothing to large pieces of delicate, antique Victorian furniture.
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*Contact business to see additional licenses.
Service Categories
Moving Companies,
Piano Movers,
Home Staging,
Storage,
Rentals - Equipment
FAQ
INTERIOR MOVING SERVICES, INC. is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
INTERIOR MOVING SERVICES, INC. accepts the following forms of payment: Check,CreditCard
Yes, INTERIOR MOVING SERVICES, INC. offers free project estimates.
No, INTERIOR MOVING SERVICES, INC. does not offer eco-friendly accreditations.
No, INTERIOR MOVING SERVICES, INC. does not offer a senior discount.
Yes, INTERIOR MOVING SERVICES, INC. offers emergency services.
No, INTERIOR MOVING SERVICES, INC. does not offer warranties.
INTERIOR MOVING SERVICES, INC. offers the following services: Movers in Rochester, NY