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Home Depot

Kitchen and Bath Remodeling, Hardware & Home Improvement Stores, Windows,

About us

We offer a variety of features including Home Depot Truck Rental, Key Cutting, Tool Rental Center, Free WiFi, and Expanded Appliance Showroom.

Services we offer

Flooring & Carpet sales & installation. Lighting. Windows & doors. Lawn & garden. Deck & porches. Appliance sales.

Reviews

4.417 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
24%
3
0%
2
6%
1
6%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.6
responsiveness
4.4
punctuality
4.4
Showing 1-17 of 17 reviews

Carl R G.
07/2017
5.0
carpet installation
  + -1 more
They provided me with an email with all the details. They process was great.
Description of Work: The people helped me select carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alan A.
03/2016
5.0
home remodeling
  + -1 more
unknown
Description of Work: New roof.
Rating CategoryRating out of 5
Yes, I recommend this pro

Paul F.
02/2016
1.0
home remodeling
  + -1 more
unknown
Description of Work: There were countless mistakes, poor quality, slow response, long gaps between work sessions, work having to be redone, poor planning, red tape, excuses, poor house keeping and generally a nightmare!!
Rating CategoryRating out of 5

jason S.
02/2016
5.0
replacement windows
  + -1 more
They had, like, a third party come out and install it, but it went through their sales department. I don't remember their name, but they were great. They have actually done two windows on my home. Everything went well, it was great, there were no problems.
Description of Work: I had a new picture window installed and used Home Depot.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Steven G.
03/2015
5.0
home remodeling
  + -1 more
Quality of installation and cleanup was excellent. Work was done by their contractor Solid Surfaces. Please to use them again for two additional bathrooms.
Description of Work: Kitchen and powder room granite counter tops

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,800

Mary J.
12/2013
5.0
home remodeling
  + -1 more
Replaced an over the stove microwave.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Alex M.
05/2013
5.0
mulch, pavers, gravel, home improvement stores
  + 1 more
Bright sunny day, perfect opportunity to do some garden work. Went to the local Home Depot for some lawn and garden supplies and was ready to break my back lifting and removing many bags of soil, mulch, and stone from the shelves to my cart, and then to my car. To my surprise, a friendly Home Depot employee suggested to just tell the cashier up front what I was buying, how many of each item, and they would load it all into my vehicle. After paying, true to their word, a Home Depot employee was waiting outside for me to pull up and load my purchases into my car. I'm going to keep this in mind the next time I stop in.
Description of Work: Provided drive-up service and loaded my vehicle up with heavy bags of soil, mulch, and patio stone

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

anita S.
12/2011
4.0
replacement windows, home improvement stores
  + 0 more
He was professional and thorough.
Description of Work: Home Depot gave me a free estimate for windows in the spring.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

dottie N.
10/2011
4.0
custom cabinets
  + -1 more
The only problem with the service was there was a damaged shelf. The worker that we dealt with said he would take care of it and then we never heard back so we contacted them a month later. The lady that we dealt with then took care of it and ordered the new shelf for us and we had it three weeks after. We like the cabinets and they are high quality. We have not had any other problems.
Description of Work: We purchased kitchen cabinets.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$8,500

Maribelle R.
04/2011
2.0
home remodeling
  + -1 more
Home depot Company supplied the materials and contracted the installation work to another company. We ordered the sink and we wanted to order matching faucets but when my husband went in they told him that the faucets were not in stock even when they were. So we had to wait for six to eight weeks for them to come in. When we finally got all the things, the plumber who came to install the faucets did not get the valves for it. I thought that the sales man from Home Depot should have known that before hand. He should have ordered the valves along with the faucets. Also, he told me that the valves would cost me another $300 and we had to wait another week for it to come in. I told them that they should have known that in the beginning and that I wasn't willing to pay extra for the valves. On the whole, communicating with the people in Home Depot was really hard. Also, we were leaving on vacation at that time and so the delay was very frustrating. They took months to finally deliver all the parts. They didn't know what they were doing but they came through in the end. Their prices were pretty good too. However, we would not use Home Depot again at least for bathroom remodeling.
Description of Work: Home depot Company remodeled my bathroom about three weeks ago. We bought two sinks, toilets and related parts from them.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

$2,200

Sandra O.
03/2011
5.0
replacement windows
  + -1 more
They had a very good guarantee and we liked the windows. Home Depot backed their work with a lifetime guarantee. The person who installed them was very professional and knew what he was doing. He had been in the business for a long time. He did a really professional job. A big picture window had to be done twice because we didn't like the segmentation and they replaced it which was good but they gave us double pane instead of triple pane and the guy who came out to fix it was not as good and was a little more sloppy. Overall we are very pleased with the windows, they have performed in an excellent way. I'd tell you to get Simonson because they are a really good window. They are excellent windows. Home Depot called back to make sure we were happy with our windows. The only problem was the picture window. I would tell you to use Home Depot but to watch out for any problems. The windows are amazingly energy efficient.
Description of Work: We got all the windows in our house replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$15,000

08/2006
4.0
doors
  + -1 more
I wish that Home Depot would have given me a two hour window and they just showed up. The door is beautiful. It is exactly what I had asked for. They clean up everything, even the wood chips.
Description of Work: Home Depot came out to my home to replace some storm doors. They replaced two storm doors for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$600

08/2006
5.0
home remodeling
  + -1 more
I liked that Home Depot was friendly to me. I like the work that they did to help me with my cabinets. I would recommend them to help with cabinets.
Description of Work: Home Depot helped me put in a few new cabinets. They were for my bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Jeffrey M.
08/2006
5.0
home remodeling
  + -1 more
I like that the workers Home Depot used were friendly. They were professional. I would recommend Home Depot for the help they gave me in putting up my new cabinets.
Description of Work: I am having Home Depot help me with several new cabinets. They are going around my kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

08/2006
5.0
flooring contractor, home improvement stores
  + 0 more
My overall experience with Home Depot was fine. I liked that the workers that Home Depot used, cleaned up after themselves. I would recommend them for the job they did.
Description of Work: Home Depot came out to put in some laminate flooring for me. They put the vinyl flooring in my kitchen.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Malcolm & Deloris A.
08/2006
4.0
appliance repair, custom cabinets, ceramic tile, countertops, flooring contractor, home remodeling
  + 4 more
I have had no problems with Home Depot. They did a good job in helping us. I would recommend them.
Description of Work: Home Depot helped us with a small remodeling project. They designed a new kitchen for us. They also put in all new cabinets, Corian countertops, appliances, and ceramic flooring.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0

Yes, I recommend this pro
$12,000

LORIE B.
11/2005
5.0
home remodeling
  + -1 more
OUR EXPERIENCE WITH ORDERING THE PRODUCTS WAS VERY POSITIVE. ALL THE PRODUCTS CAME IN ON TIME WITH NO MAJOR PROBLEMS. ONE CABINET DOOR WAS REPLACED PROMPTLY. THIS MADE THE WORK FOR OUR INSTALLER GO SMOOTHLY.
Description of Work: WE RECEIVED NEW KITCHEN CABINETS, COUNTERTOPS AND FLOORING. DOES NOT INCLUDE LABOR

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,500

    Contact information

    2361 Buffalo Rd, Rochester, NY 14624

    www.homedepot.com/l/Gates/NY/Rochester/14624/1278

    Service hours

    Sunday:
    8:00 AM - 8:00 PM
    Monday:
    6:00 AM - 10:00 PM
    Tuesday:
    6:00 AM - 10:00 PM
    Wednesday:
    6:00 AM - 10:00 PM
    Thursday:
    6:00 AM - 10:00 PM
    Friday:
    6:00 AM - 10:00 PM
    Saturday:
    6:00 AM - 10:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Kitchen and Bath Remodeling,
    Hardware & Home Improvement Stores,
    Windows,
    Flooring Sales and Installation,
    Cabinet Making,
    Doors,
    Stone and Gravel,
    Mulch and Topsoil,
    Countertops and Backsplashes,
    Ceramic Tile,
    Carpet Sales and Installation,
    Appliance Repair

    FAQ

    Home Depot is currently rated 4.4 overall out of 5.

    Sunday: 8:00 AM - 8:00 PM

    Monday: 6:00 AM - 10:00 PM

    Tuesday: 6:00 AM - 10:00 PM

    Wednesday: 6:00 AM - 10:00 PM

    Thursday: 6:00 AM - 10:00 PM

    Friday: 6:00 AM - 10:00 PM

    Saturday: 6:00 AM - 10:00 PM

    No, Home Depot does not offer free project estimates.
    No, Home Depot does not offer eco-friendly accreditations.
    No, Home Depot does not offer a senior discount.
    No, Home Depot does not offer emergency services.
    No, Home Depot does not offer warranties.
    Home Depot offers the following services: Flooring & Carpet sales & installation. Lighting. Windows & doors. Lawn & garden. Deck & porches. Appliance sales.

    Contact information

    2361 Buffalo Rd, Rochester, NY 14624

    www.homedepot.com/l/Gates/NY/Rochester/14624/1278

    Service hours

    Sunday:
    8:00 AM - 8:00 PM
    Monday:
    6:00 AM - 10:00 PM
    Tuesday:
    6:00 AM - 10:00 PM
    Wednesday:
    6:00 AM - 10:00 PM
    Thursday:
    6:00 AM - 10:00 PM
    Friday:
    6:00 AM - 10:00 PM
    Saturday:
    6:00 AM - 10:00 PM